I was charged $110.00 for a basic trim I could have done at home. Was told I needed hairwash, but I had washed my hair that day so declined. ...said no to blowdry as I live near premises and was not going out. Haircut took 10 mins and the rest of my near 1 hr time was made up by a man wanting a refund of styling wand he wanted to return. Not my problem ...
Most expensove hair cut ive ever had!. I booked in with hair house warehouse thinking they wouldn't be too overpriced for a cut and colour. I was after half head foils and a trim. My hair is medium length. Just past my shoulders. We sat down and went through colour. Because I wanted blonde foils (my hair is light brown) I was quoted $350 with a trim!!! I polielty declined and said maybe we just do a cut today. I have never in my life payed that much for a half head of fouls and a cut.
I had a basic shampoo. (No treatment) a quick trim. (1.5 cm...
Ordered a MUK hair straightener online early May for $250. Between then and now (literally today), I received not 1 but 2 disgusting, used, dented straighteners that had hair on both products when I received them. The first time I thought ok honest mistakes happen and I was told I was sent a tester product in error. I sent it back and requested a new one be sent to me because I really wanted it. 2nd one I received was even worse! This time I asked for a refund. Finally got my refund less the GST today .. What the actual F??? They take the GST portion?! Worst retail store to deal with! GHD direct is where I’ll be spending my money!
- Online store
- Verified customer
Placed an order on the 26th of May.
Still have not received it on the 22nd of June. Left reviews on the website which they deleted (i received emails telling me as much).
I emailed to ask why it was taking so long and they said the order is on its way. That's fine, but why has it taken so long?
Still no explanation, no order, and no refund offered.
A nightmare online order
I ordered the Shaver Combo which in the details stated it came with Corded Clippers and Rechargeable trimmers. I received the package quickly but only received the Clippers. Almost 2 weeks after I emailed I received an email asking what the issue was which I stated in my original email.
I was informed it was an error on their website and that the combo did not come with trimmers and it was stated wrong on their website. The product is $139.95 and these clippers can be brought for less than $100 through a supplier
Please clean your tools
I have been going to hairhouse warehouse in doncaster westfield for a while. Service is ok but they dont clean combs brushes trays lately i see hair of previous customers on tools that the hairdresser uses. This sound like middle age hair salon. Please clean your tools. Will never go there again
Over priced and not professional at all .
Quoted between $145-160 half head foil, cut and blow dry with a 50 % discount vouchers . Arrived for booked appointment and told incorrect price it was now $260 . Terrible customer service.
Don't waste your time - online discount con
What an utter waste of time trying to purchase a hairdryer online with Hairhouse has been. I tried to claim the "first order 10% discount" by using the proffered code word, but it simply did not work - it was "invalid". Was forced to sign up to "style society" and provide all my personal details and my CC number to claim discount - but that didn't work either - system told me "WELCOMEGIFT" was an "invalid code" for the discount. I emailed for support, another waste of time, nothing that I was advised to do worked either - all INVALID - or similar message. I wonder..... is it false advertising, an inept online system or just a con. However I no longer care
- Online store
- Verified customer
Don't waste any time making an order online!
I purchased some items online in January; The Post called and said package was damaged and leaking; they offered to send it back, which they did. I tried contacting via the email (only contact available on their website) and they responded back offering to resend the items or a full refund. I asked for the items to be resent. After 4 months and 6 emails back to them, I have yet to hear back from anyone at HH! Do not waste your time ordering anything from these people online. If anything goes wrong, you’ll be out on your own.
- Physical store
- Verified customer
Paid $230 for balayage but they destroyed & burned my hair the day before my holiday. The owner refuses to resolve it
I went to shellharbour stocklands hairhouse warehouse on anzac day for my booked & prepaid appointment, asked to have my balayage color touched up, my hair was a healthy milk chocolate brown with toffee blonde balayage from the mid sections, I wanted it touched up as I was going on holiday in the morning and to an important dinner, date etc... The girl put bleach all over my hair and on my roots on top of my head - left it on for an hour whilst attending to another customer, then another girl washed it out, my hair became like jelly and brok...e off in chunks, I confronted her and she played dumb, then said she'll fix it, and put something else in my hair, it turned out a greyish ash blonde, ugly and gross... Not balayage... Then I saw my roots were yellow, she wrecked my newly coloured brown roots, then got angry as if I was in the wrong, she said she'll dye the roots back how they were when I walked in, and she put black dye and looks like a stripe.. I wasted almost 5 hours there... My hair was burned, damaged and too late... Anzac day, almost 6pm. I went on holiday and was depressed, embarrassed and couldn't do my hair... Looked ugly. Upon return to Australia, I went to the salon, owner wasn't there, a staff girl copied my receipt and took notes, said she'll contact the owner and he'll call me to offer a refund and treatments and fix my hair, 4 days passed, nothing... I went there today and the girl that destroyed my hair was nasty, rude and snarky, other staff laughed at me, told me to leave and refused to call the owner, I stood my ground, they called security, the owner got on the phone and was disgusting, refused to resolve this, refused a refund, refused to fix my hair... Told security to get rid of me... An argument ensured, security physically assaulted me, embarrassed me in front of hundreds of shoppers dragging me like a thief... Customer in the salon was laughing and filmed me on her cell phone... I reported this to police and an investigation is in progress for assault. Please do not trust these horrible unprofessional goons! They destroyed my hair, self esteem, confidence, had me humiliated and assaulted... Now i'm taking legal action... Shellharbour hairhouse warehouse - shame shame shame on you!!! Just disgraceful!!Look at how my hair looked before they touched it ( 1st photo ) to how it looks now. Omg!!! :(
Fantastic customer service
My review is o my for Ben at the Richmond Store where ikea is. He was a pleasure to be served by and helped me out by leaving with more than I wanted but ended up paying the same amount!!
11/10 customer service and overall bloody food bloke
Have not received my transaction money from my online return.
Nearly 3 months ago, I purchased 1 x Fastlane Ionic Ceramic Straightener at a total of $79.95 (including GST). The product was significantly different to what I was after - which I was fine with, as mistakes in retail can happen. I shortly sent the product back to their warehouse with correct return labels etc. I have not heard anything back about my order return. I have sent several emails to their enquiry email contact now, their Customer Service contact email, and have tried to find a number to ring for my order return, but there unfortun...ately is no number available. I have not been responded to by ANY of my SEVERAL emails, which I am utterly disappointed in. Meaning, I wasted $79.95 on this company. I will definitely be making a visit in-store when I get the chance, to talk about this face-to-face with staff. I do not recommend purchasing online from this company at all.
First time was great
The first time I went there it was great was really happy with my experience but the second time wasn’t so good!she did a bad job and I wasn’t happy at all.there stuff is so expensive too
Way to expensive
The ladies were very nice and everything was fine. All I got done was a wash, trim and blow and it costs $65. The lady did a good job I just personally think they charge way to much for a haircut.
So rude and disrespectful
So I have short hair and deal with hair loss so my hair is very thin. I walked in asking for a trim and she says $40. I tell her that it's just a trim and so I ask for the manager. She calls over the manager who was incredibly rude and dismissive, saying that the lowest she can go was $45, and I'm like the other lady just told me $40 and you upped it?! I would never recommend this to anyone. Absolutely disgusted by their behaviour.
extremely unhygienic!!!! they take nothing seriously, they don't listen to customer opinions, completely careless and wreckless... the piercers think its a joke and are not serious about their job. Will not be coming back here
- Online store
- Verified customer
Have not received my order although paying for it. No phone number to call & no response to my emails
On Tuesday 5th March 2019 I signed into my account & ordered the 3 for 2 deal 3 Matrix products. I went through to Afterpay which all completed successfully (order number 67637073). The screen then said something about processing my order and after about 5-10 odd minutes I decided to hit refresh. At that point I was kicked out of the system. As I had not received a confirmation from Hairhouse I assume the transaction did not go through. If I look at my cart the products are still there. I am reluctant to try again as I'm sure this will res...ult in my paying again. I logged into my account on Wednesday 6th March 2019 & completed their Customer Inquiry form as there is no phone number provided on their website. No response so completed form again on Friday 8th March 2019. This time a lady called Emily responded asking me how she could help. I explained to her the situation. From that day until now I have emailed her & lodged more Customer Inquiries & have not received any response at all. I know we are not talking about much money but the point is that I am paying for these products through Afterpay & have not received them & the ultimate rudeness that Hairhouse can just not be bothered responding to me to resolve the problem which would be pretty easy to resolve.
Walked in with healthy hair , walked out with frizzy and completely ruined hair.
Walked in with healthy hair , walked out with frizzy and completely ruined hair. So much so considering cutting all of my hair short. Left hair colour on for 3 hours as they were too busy to get to me and then charged me $500 . Considering legal action , totally disgusted and disappointed beyond comprehension. No refund offered and had the ordasity to ask me to respond to their email in 3 days or repair products would not be supplied.
Do not buy from HW - plenty of better places to get these products!
I needed a new hair straightener and ended up getting two from hairhouse warehouse online for my birthday! So we contacted Hairhouse about returning one. They said to go in-store and ask them. Went to two stores and they both said they wouldn’t return it in-store. Called three more times before we got a hold of someone who gave us the address to mail it back and get a refund. So we mailed one straightener back and have heard NOTHING. Have called at least ten times, have only gotten actual people on the line maybe three of those times. One perso...n said they couldn’t help and the other two say they will get back to us. But they never do. My birthday is beginning of DECEMBER and we are now approaching the end of MARCH. Absolutely infuriating as they now have my straightener AND my $150, which is essentially just theft at this point as they’ve taken the return and taken my money! Nonexistent customer service and terrible resolution of problems. I will never buy from them again.
I am a teenage guy. I went in to Highpoint Hair House Warehouse with longish hair to get it washed and cut. The whole process I had with the blonde woman cutting my hair was fine, up until the moment her friend walked in, waiting for her to finish up, to which she dropped everything and said ''All done'' while my hair was still wet!! Poor customer service provided here.
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