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Hampers With Bite (page 4 of 27)
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MarionVictoria
Great Xmas hampers
Easy way to send gifts to my parents who live interstate and they loved them, second year in a row l have gifted hampers.
1 comment
Super service
Highly recommend. Great service, products and delivery. Perfect communication and my family in NSW were very pleased to receive the hamper. I ordered from UK.
1 comment
HWBHampers With Bite
Hi Alex,
Thank you for your positive review, we appreciate it a lot! I'm very glad that you have a wonderful experience with us. I'm sure your family was delighted to receive the hampers! Looking forward to helping you with your gift next time....
Read more All the best, JosephKateSouth-Eastern Region, NSW
- Verified customer
Unimpressed
We ordered a bulk lot of humpers for our clients at the start of December as Christmas gifts. We had to go back and forth with the company multiple times as the hampers we ordered were out of stock, even though they were listed as in stock on the website at the time.
Once we were finally able to select hampers that were in-stock we were sent an email on 8th December telling us they would be dispatched in the following 2 days.
We were under the impression for those two days that our hampers were being dispatched until we received an email just b...
1 comment
HWBHampers With Bite
Hi Kate
I am sorry to hear about your experience with us, it really isn't how we want anyone to feel nor is it it the norm for us.
Please send across your order number so we can try to resolve this fo...
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Jarrad Greater Melbourne (Metropolitan), VIC
The perfect gift
Absolutely love packaging, contents, delivery and quality of Hampers with Bite. Love Australian owned and operated businesses. Strongly recommended to anyone.
1 comment
HWBHampers With Bite
Hi Jarrad,
Thank you so much for the positive review and I'm delighted to hear that you love the hamper! we make sure that there's a little bit of everything to suit a wide range of tastes. ...
Read more Looking forward in assisting you with the gifts next time! All the best, Joseph- Verified customer
Obsessed with these hampers
I purchased a signature botanical collection hamper for my friend who just had major surgery. She was completely surprised and absolutely loved it, especially the fluffy bathrobe and sparkling wine! I ordered at 2pm and it was there at 10am the following day! Will definitely be using hampers with bite again, great job guys
1 comment
HWBHampers With Bite
Hi Caleb
Thank you for this lovely review!
I am so glad that your friend loved her gift and hope that she has a speedy recovery - nothing better to help it along than a cosy robe and a bottle of bubbles....
FURIOUSGippsland, VIC
- 3 reviews
Worst service ever!
I switched from my normal hamper company because this mob offered specific delivery days and the recipient is currently overseas. I paid for courier but they used Startrak & they are not couriers, they are Australia Post and dump everything at post offices. The hamper was delivered weeks too early and would be stale & melted by the time it was picked up.
So I asked for a refund and they agreed but they refunded less than a third of what i paid! Avoid at all cost.
3 comments
HWBHampers With Bite
Hi Ian
Thank you for leaving your review again, I do hope you've seen my emails to you and my response on TrustPilot....
Read moreAs I said in my TrustPilot response and in our phone call, on the order confirmation we received standard delivery rather than the future date option was selected which is why it was sent out immediately. As you paid via Afterpay and they take the payment in installments, they can only refund the amount that has been taken from the card linked to the Afterpay account. In our Afterpay merchant portal your order is showing as refunded in full, and as I've already said, I am happy to send you a screenshot of this. The Afterpay Customer Service team are very helpful and will be more than happy to explain this to you. I would really like to resolve this for you as there seems to have been lots of miscommunication/misunderstanding here hence why you have posted 3 reviews so far. As I've said in our emails and phone call, I was more than happy to resend a gift closer to your daughter's birthday but I did not receive a response, and you have already been refunded in full. If you do want to discuss this further so I or one of my colleagues can explain the above again please call on 1300 795 802. Kind regards Beth | Customer ServiceNo standard delivery was not selected, advance delivery was the only reason I used you. Clearly there are issues with your website as the unit number disappeared also. Then you offer a refund and only refund a third of my payment!
HWBHampers With Bite
Hi Ian
The order confirmation has the 'Standard Delivery' option on it, when the 'Future Date' option is selected there is different wording. I am happy to send you screenshots of your order vs one w...
Read moreith future date if you like. I was also more than happy to correct this for you and resend an item closer to the required delivery date but we did not hear from you until you asked for your refund.Kristen
- 2 reviews
Delivery nightmare
Ordered a hamper for a client to be delivered to their house as a thank you gift. They didn't allow the hamper to be left at the door so it got delivered by Australia Post to the post office. Because the name/number they recorded of the order was my name, my client couldn't pick it up, but because the address was theirs I couldn't pick it up. When I requested a refund because I couldn't access my order they said they couldn't help me.
1 comment
HWBHampers With Bite
Hey Kristen
I am so sorry to hear you've had a less-than-positive experience with us!
I have looked in our system and believe I've found your order but without further details can't be 100% - can you...
JusPerth, WA
- 2 reviews
Nightmare Experience - DO NOT USE
Ordered 20+ hampers for clients the first week of December. Terrible communication when trying to get an answer on when they were arriving, couldn't advise where the hampers were, kept telling us they were on the way hence why we didn't cancel the order - turns out they hadn't even left their warehouse end of December but they blamed delays on "covid". Sorry but you know Christmas is busy, you happily took our money, therefore entering into an agreement that you would be able to deliver CHRISTMAS hampers for CHRISTMAS. It is now the 17th of ...
Read moreJanuary and we still have missing hampers. 12 x hampers arrived at our office last week, 6 x weeks after they were ordered and they were addressed to the wrong company??? Asked for 50% refund as compensation, refused. I don't want a credit, you are mistaken that I would put my faith in your business a 2nd time.1 comment
HWBHampers With Bite
Hi,
I am sincerely sorry for the experience you have had with us, this is not what we wish upon any of our customers as we aim to impress!...
Read more Please see the most recent email that I have sent you in regards to compensation as I appreciate that the previous offer of a full refund in exchange for the return of goods was not appropriate to your situation. I have addressed all your queries and concerns in the most recent correspondence that I have sent and look forward to hearing from you. Kind regards, Leanne | Customer Service AgentAmazing website and product
i was so impressed with this company The recipents were so happy. great product delivered promptly. so impressed value for money will continue to use them for my family in Australia as we are in a different country Many thanks and everyone i truly recommend this company
1 comment
HWBHampers With Bite
Hey Frances
Thanks so much for this lovely review! So glad your lucky recipients loved their gift :)
Looking forward to helping you with presents for your loved ones down under...
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Fantastic customer service and hamper options!
A massive thank you to the Hampers with Bite team for their amazing customer service and keeping me updated on a last minute birthday hamper to a very dear friend. I am so happy with the variety of hampers offered and the personalised service. Special thanks to Dan, Bella & Charlotte. Looking forward to ordering more in the future!
1 comment
HWBHampers With Bite
Hi Peven
Thank you so much for this lovely review and your extra thanks to Dan, Bella, and Charlotte! I'm very glad the team were able to help you out with your gift :) I've passed on your comments to...
Au Locums DirectPerth, WA
Second time of using Hampers with bite. Excellent Service, gifts well received and will definitely use again
We have used Hampers with bite twice now both with excellent results, the hampers were well received and delivered on time. The gifts inside were great value and tasty (according to our clients)
We had an issue wth some of the hampers not having gifts cards as requested, Dan from Hampers with bite immediately contacted us with a resolution. Fantastic service, highly recommend Dan and the team.
1 comment
HWBHampers With Bite
Hi,
Thank you very much for your kind words and review. We do apologise again for not including gift cards in your order but are glad to have got it resolved. I will pass on your message to Dan!...
Read moreI hope you have a wonderful 2021! Kind Regards, Cian | Customer Service AgentAnBPerth, WA
Do not buy from this business
I ordered a Christmas hamper on 1 December (with Premium Shipping), and it wasn't shipped until the 17th. As a result, the courier was unable to deliver my hamper by Christmas Day (given that it was coming from over east, and couriers would have been inundated). I asked for a refund as I obviously couldn't use the hamper anymore, given that it was a gift. They were originally only going to refund if the package was lost, and I had to negotiate this. A refund was eventually approved but they declined to refund the shipping, even though the late delivery was their fault.
Do not shop with this business.
2 comments
HWBHampers With Bite
Hi,
I am so sorry to hear you had a negative experience with us. Our warehouse and our courier were under significant pressure this festive season due to the pandemic. We hope that you may give us a ...
Read moresecond chance to amend this in the future. I wish you all the best for 2021.HWBHampers With Bite
Hi AnB,
Thank you for sending through the order number the other day. As mentioned in my emails on 11/1 and 13/1, I've refunded the full cost back to your card. It should be there within 3-5 business...
Read more days. Please either email us or ring us back if you'd like to discuss this further.Lovely hampers; friendly and efficient customer service.
Thank you to Charlotte and the team at Hampers With Bite for providing a great service for a bulk order of Christmas hampers that went out to 100+ colleagues across Australia. The choice was fantastic, and the ability to customize the contents was really useful, as were the branding / notecard options. We received fantastic feedback from our colleagues.
1 comment
HWBHampers With Bite
Hi Bec,
Thank you kindly for your kind words and review. I will pass this on to Charlotte....
Read moreWas there any particular reason we didn't deserve the full 5 Stars? We would really appreciate any feedback in order to improve on your next order. Hope you have a wonderful 2021! Kind Regards, Cian | Customer Service AgentSusan S.South East Queensland, QLD
Great packaging, shame about the contents
We were sent a hamper as a gift for Christmas and on opening we were very excited. The packaging for each item made a feast for they eyes, and was full of promise for a tastebud sensation, but once each item was opened and tasted, we were left incredibly disappointed and binned them. Not worth eating unfortunately. The wine is yet to be opened.
1 comment
HWBHampers With Bite
Hi Susan,
I am sorry to hear you did not enjoy the treats, this definitely isn't how we want anyone to feel about our hampers!...
Read more I'd really appreciate it if you could give us a call on 1300 795 802 so that we can find out exactly the details of your order and if possible get some more specific feedback on the products so we can speak to our suppliers and find a way to resolve this for you. Kind Regards, Leanne | Customer Service AgentNLTSydney, NSW
- 3 reviews
- 3 likes
Disorganised
Placed an early bird bulk order for delivery Week of December 7th. Every hamper was delayed by at least a week. One still hasn’t been delivered and tomorrow is Xmas eve. Another hamper delivered to wrong place and has now gone missing. Hard to get any information. I don’t believe it is couriers fault as we have always had positive experiences with Star Track. Very badly organised hamper company and would not deal with them again.
2 comments
HWBHampers With Bite
Hi,
Sorry to hear you have not been pleased with our service. If you could reply with your order number I would be happy to look into this for you....
Read more Kind Regards, Cian | Customer Service AgentThis has been resolved via email with refunds being promised
Find out how Hampers With Bite compares to other Flowers & Gift Shops
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SarahSydney, NSW
No Stars
Our Company ordered 40 hampers 5 weeks ago for clients for xmas to be delivered 11 December-
It is now 23rd December and guess what.. no hampers- 20 plus emails to this business / 20 calls and nothing but excuses about how they have lots of hampers to deliver- Its your business to deliver hampers is it not????- the warehouse and covid excuses are not valid in this instance as they should of been delivered prior to the second wave-
The Owner Rory promised a return call 17 December... still no call or one return email to my numerous complaints....
Read more The Client Services team sent through false tracking numbers- upon our office following up the courier they know nothing about it- more lies. We have today lodged an official complaint tot he ombudsman- this company has taken funds- failed to deliver the products. Management failed to address one complaint email or return a call and left their poor staff to have to cover their lies. Hampers with Bite is a terrible business run by terrible management scroll through the reviews- they only reply to positive reviews... never order from this company.2 comments
HWBHampers With Bite
Hi Sarah,
I am sorry to hear you had a negative experience with us. If you could reply with your order number, I would be more than happy to look into this further for you....
Read more Kind Regards, Cian | Customer Service AgentCian- you and i have had over 20 conversations you know who we are- we have taken matters further to the department of fair trading. We will leave it in their hands
Nicely presented.
Happy with service - arrived on time & is nicely packaged. As it is a present haven't looked inside but I'm
sure will be well received.
2 comments
HWBHampers With Bite
Hi Jules,
Thank you for your kind words and review. Is there any specific reason that we did not deserve a full 5 stars? We would love to know any feedback so we can improve ourselves, it would be greatly appreciated....
Read moreI hope you have a wonderful 2021 & we hope to see you again. Kind Regards, Cian | Customer Service AgentOnly reason not 5 stars was, as I mentioned, I hadn't seen contents. Would give 5 now as very happy with everything.
LA YLHQPerth, WA
23rd December and still not delivered
Order placed on 26th November for delivery week commencing 14th December for 29 corporate hampers. It is 23rd December and hampers have not been delivered. I understand delays due to Covid and couriers, but 3 times i have contacted customer service and asked for a call back, and none was received. I was told to follow up with courier. i am appalled by the customer service.
2 comments
HWBHampers With Bite
Hi,
Thank you for leaving your honest review although I'm sad to see it! This definitely isn't how we want any of our customers to feel after ordering with us or contacting us....
Read more I'd really appreciate it if you could either give us a call on 1300 795 802 or let us know your order reference so that we can look into this further (both the late delivery and finding out who you spoke to) and resolve this for you. Kind Regards, Cian | Customer Service AgentHi Cian,
I’ve called your 1300 at least 10 times and spoken to people. Still waiting to hear from owner 2 weeks after making a request.
Katrina OnerSouth East Queensland, QLD
Beautiful Hamper and Amazing Customer Service
I ordered hampers for corporate clients for the first time through Hampers with Bite. All the recipients could not rave enough about how impressive and fantastic the hamper was.
Due to errors from our end when we ordered, we had a couple of mishaps with delivery but the team at Hampers with Bite, particularly Leanne, were fantastic and spent a significant amount of time with me on the phone on multiple occasions, and went above and beyond sending detailed emails through to me to help solve my dilemma. I was very impressed with their product and customer service. Cannot recommend them highly enough. Will definitely use again.
1 comment
HWBHampers With Bite
Hi Katrina
Thank you for this lovely review! I'm very glad to hear that Leanne was able to help you out with any questions and sorted the delivery issues for you :)
Looking forward to helping you with gifts again next time!...
Lauren.South East Queensland, QLD
- 4 reviews
Happy, Ordered for all our staff
I used Hampers with Bite to send hampers to all of our staff to say thank you for the year. I found the price & value to be the best I could find. Most were received very quickly, in the week that I specified. A couple of them I hadn't received shipping notifications for, so I used the chat feature and had those checked on and updated their shipping dates to be as soon as possible. Happy and would use again.
1 comment
HWBHampers With Bite
Hi Lauren,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!...
Read more Regards, LloydQuestions & Answers
Natasked
Would someone return my emails?
I ordered a hamper and was advised it would be dispatched on Mon 24th November, to which that is not even a date. Was it dispatched Mon 23rd or Tues 24th?
I have enquired 3 times now, sent 3 emails, as to what date it was dispatched and have had no reply.
I have also asked for a tracking number, which was promised via email on dispatch.
I needed the hamper ASAP as told.
If it has not been dispatched. I have asked to cancel the order. As what it was intended for has passed, and is not required anymore.
4 answers
HWBHampers With Bite
Hi Nat
I'm so sorry to see you've had some issues with your order! If you could send me your order reference so I can have a look into what's happened here I'd really appreciate it.
I'm sad to hear that the occasion has now passed and would love the opportunity to look into this to get it rectified for you.
Please give us a call on 1300 795 802 between 9am and 5pm AEST tomorrow so we can get this sorted.
Kind regards
Beth | Customer Service Manager
[Order #100134074] (20 November 2020)
I will be at work tomorrow.
Can we cancel the order. I have sent you a another email, and no reply as of yet, just in case it’s gone to your companies spam box again!
Emmaasked
Can anyone varify what the beer/wine products are like? Is it a quality beer or wine?
Many thanks
2 answers
Happy with their service, especially that we could pick some extras to add to our orders. Excellent choice of wine! Everything delivered in good condition and at arranged time. Definitely five stars from our company.
HWBHampers With Bite
Hey Emma, we have a wide variety of wines and beers in our products including ones that are available in big stores like Liquor Land etc. We are big fans of quality and don't include anything we don't personally like the taste of in our hampers!
Majella Gasked
How do you actually get in touch with someone?. Ordered 2 hampers on dec 10th and still have not heard anything but money taken from PayPal. These were Christmas presents. Emailed company and no response. Very disappointed and will NOT use again I want a refund or will be raising a ticket with PayPal
3 answers
Natasha G.Hampers With Bite
Hi Majella, my name is Rory I can assist can you please text me through your number 0433 293 391
Hi, hampers with bite have now replied.
Such a shame this has happened, im sure they will sort this out for you.
Good luck !
I hope so. I have forwarded the number to the person who was to receive the hampers as I am the other side of the world. He will follow up for now and let’s hope it will be sorted
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HWBHampers With Bite
Hello Marion,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our product as 5-stars as we strive to give just that for all our customers. We Look forward to serving you again soon....
Read more Best Wishes, Erika | Customer Service