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Hampers With Bite
JustineLaunceston, TAS
You don't always get what you think you will
I ordered a hamper that was filled with delicious sounding goodies, including European biscotti. When it arrived it had been replaced with thin wafer biscuits. While I understand that sometimes things run out, I would think that a suitable substitution for biscotti would be something a bit more special than waferthins. If the hamper had been filled with cheeses maybe I could have overlooked the wafer thins, but there was nothing to eat with them, and they are the most blandest thing to eat on their own. On questioning the company, they offered ...
Read moreme 10% off my next order, which you can get anyway just by giving them feedback. Response was quick and polite and delivery was quick, but I was disappointed that I hadn't been informed of the substitution in my hamper.1 comment
Jenni
- 2 reviews
All worked out in the end ...
My experience hit a road block due to the delivery delay but the company did respond as best they could as in reality the delivery service let them down and the replacement hamper was greatly enjoyed by the recipient :)
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CarylSydney
Good product, The Worst Customer service
Ordered my package to be delivered couple days later.. it never arrived. Emailed the company.. no reply.. waited three more days and sent another email.. no reply. Than the package was finally delivered
1 comment
Natasha G.Hampers With Bite
Hi Caryl, we are really sorry to hear this. I have searched our records and can find no reference of the emails. Is it possible you could give us a call or let me know your order number so we can work out some sort of compensation for you?
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Questions & Answers
Natasked
Would someone return my emails?
I ordered a hamper and was advised it would be dispatched on Mon 24th November, to which that is not even a date. Was it dispatched Mon 23rd or Tues 24th?
I have enquired 3 times now, sent 3 emails, as to what date it was dispatched and have had no reply.
I have also asked for a tracking number, which was promised via email on dispatch.
I needed the hamper ASAP as told.
If it has not been dispatched. I have asked to cancel the order. As what it was intended for has passed, and is not required anymore.
4 answers
HWBHampers With Bite
Hi Nat
I'm so sorry to see you've had some issues with your order! If you could send me your order reference so I can have a look into what's happened here I'd really appreciate it.
I'm sad to hear that the occasion has now passed and would love the opportunity to look into this to get it rectified for you.
Please give us a call on 1300 795 802 between 9am and 5pm AEST tomorrow so we can get this sorted.
Kind regards
Beth | Customer Service Manager
[Order #100134074] (20 November 2020)
I will be at work tomorrow.
Can we cancel the order. I have sent you a another email, and no reply as of yet, just in case it’s gone to your companies spam box again!
Emmaasked
Can anyone varify what the beer/wine products are like? Is it a quality beer or wine?
Many thanks
2 answers
Happy with their service, especially that we could pick some extras to add to our orders. Excellent choice of wine! Everything delivered in good condition and at arranged time. Definitely five stars from our company.
HWBHampers With Bite
Hey Emma, we have a wide variety of wines and beers in our products including ones that are available in big stores like Liquor Land etc. We are big fans of quality and don't include anything we don't personally like the taste of in our hampers!
Majella Gasked
How do you actually get in touch with someone?. Ordered 2 hampers on dec 10th and still have not heard anything but money taken from PayPal. These were Christmas presents. Emailed company and no response. Very disappointed and will NOT use again I want a refund or will be raising a ticket with PayPal
3 answers
Natasha G.Hampers With Bite
Hi Majella, my name is Rory I can assist can you please text me through your number 0433 293 391
Hi, hampers with bite have now replied.
Such a shame this has happened, im sure they will sort this out for you.
Good luck !
I hope so. I have forwarded the number to the person who was to receive the hampers as I am the other side of the world. He will follow up for now and let’s hope it will be sorted
Details
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HWBHampers With Bite
Hi Justine
Read moreect this swap, but clearly your order was placed before this change could be made. Our T&Cs do state that if we run out of stock of an item, then we will replace it with something of an equal or higher value, but I'll pass your feedback on to our Production team as we don't want anyone to be disappointed with the hamper they have received.Thank you very much for your honest review.
Our biscotti supplier has unfortunately gone out of business and so we've been working hard to change the product listings on our website to refl...