- Verified customer
Just ripped it off the windows. Dark and depressing. Did not live up to Rick’s claims. $1200 down the drain.
Never recommend this product. Now it’s off our room has come back to life. It certainly brought the outside in, as it was dark and depressing. What a waste. Rubbish
Don’t do it!
3 months after tinting had bubbled and peeled, I am still chasing for it to be replaced. No one returns calls. Lost count of the number of messages I have left for the Managing Director. They take your money and then say sorry we are not in your area this week. Don’t do it!
Appalling service, terrible craftsmanship, worse costumer service. new office windows.
The tint installers left gaps around the edged where they cut the silicon away. We were told it had to cure for 2 weeks so it would be resealed then and you wouldn't see the gaps. This was in April, a subcontractor came out 5 weeks later to seal the windows, and made a meal of it, not sealing properly, silicon all over the new tint finger prints where he wiped his hands clean on the class. It's now mid august and still hasnt been resolved. We received an email saying that they are trying to find a professional caulker??? Surely as a tinting com...pany you have one on your books and not a subbie??? absolute joke!!! we were intending to get the cars and vans done also but we will be going elsewhere due to the terrible service, works and follow up.
I booked home window tinting with this company and paid a deposit. They did not turn up on the day and time booked so I rang the company only to be told that they did not have any other jobs in the area so the job had to be rescheduled. Not much used to me when I have taken a day off work for the job to be done and no one contacted me. I cancelled the job and asked for my deposit to be refunded. I have called them, I have emailed them all with no reply Over a week later I am still waiting for the refund.
This company has no customer service what so ever. They take your deposit, don't do the job, then wont give you a refund.
Very disappointed Sunshine Branch damage to my door
I have sent an email today to [Name Removed] in Sunshine Branch and also admin, I know that I would't get a reply so I am writing this review and hoping someone will get in contact with me.
I am writing to you regarding damage done to the inside of my car door.
I had my car tinted at your shop on Saturday the 16th March, I did express my dissatisfaction with the workmanship by coming in to your shop, emails and phone calls to your company, I was then refunded
I came in to get the tint removed on Friday 19th July 2019, as per my email to you an...
Product is great - but pretty sure its the same material the others use too
The customer service has left - apparently with growth they lost customer service not the installers but the office staff and trying to blame it on being late for my preferred time they set the time not me so hmm. . Very sad had used them three times before, and did have other premises but will use someone else. Customer service from the very top has changed. Only thing going for them is that the installer still knows what customer service is. Dont blame the customer for your changed customer service procedures - return customers speak volumes - sadly you lost this one.
Bad Tint Job and no Support just Excuses
Nothing new here with Bad Feedback, defective Tint Job and cat & Mouse Excuses, ACCC very interested in this Company. Poor Quality makes my car look like crap and makes me sick looking at the crap job.
Save the stress and go to Tint a Car
Not so happy tint
Where to start, got the windows tinted on our car. After 2 weeks all the defects did not go away. Called happy tint to book an inspection to have the defects repaired. This is where the problem begin. After some of the rudest customer service possible and a number of visits they agreed to repair the poor tint.
When picking up the car we noticed they had melted the plastics on the internal and external trims. Long story short we asked the the damaged they caused to be fixed. This took 3 months, lie after lie from there manager [name removed] ...and promise after promise. Towards the end [name removed] was not even man enough to take our calls. If not for louise who seemed to be the one shining star at happy tint I am positive it would have never been fixed. Oh, the replacement tint was worse than the original tint so now we have to pay to have it removed and done all over again. It wont be Happy tint that's for sure. If you do have to deal with this company avoid [name removed] like the plague. Shameful service.
I've never gone to the effort to write a bad review about an australian business, the worst experience ever.
The film in all my living room windows has defects from day one, Happy tint came up with all kinds of excuses finally blaming the manufactures...I'm treated like a ball being kicked around. Spoken to Rick who sounded trustworthy at the beginning, spoken to his wife Louise director of the business who now refuse to answer my calls, never trust a husband and wife business, you are both liars.
Have gone to VCAT, Rick or Louise never showed up, thanks to the debt collector Sheriffs who saved my day.
Use another company - get another quote
Unfortunately what I write is fact. Had used Happy Tint in the past and had been happy, as we had another area of our house to tint we decided to use happy tint again. That was our mistake. After an initial bit of confusion a gentleman came and gave a quote and we were all set to have our tint installed, & due to work commitments, had confirmed a 7:30am start. That’s until [name removed] himself phoned us. We had never even spoken to him during this quote/booking phase & he was extremely rude. [name removed] accused us of cancelling previous in...stallation times, (he clearly had the wrong client), denied our 7:30am installation as a lie as he explained this time is for big jobs they don’t schedule the little people in at that time. When my husband told me that, I said nope - don’t want this business we’ll search else where. When I rang [name removed] to get our deposit back, and I basically served his little people line back at him to identify the client, [name removed] was extremely rude, sarcastic and hung up on me. I ended up ringing the company switch to voice my concern over [name removed] behaviour. After a bit of firm discussion with expectation as to when our deposit would be returned, a few days later I finally spoke to [name removed] who was lovely. I don’t condone [name removed] behaviour in any way shape or form and certainly don’t want his business. When I hear the ad on 3AW it makes my skin crawl because that front is far from reality of who this person is. [name removed], please don’t bother with a reply of apology on [name removed] or Happy Tints behalf, as you were actually lovely to deal with.
I would not recommend this supplier...
Initial service was excellent - the sales manager and a trainee sales member were great. However, it all went downhill from there. I had to chase the company to arrange a date for the job (still not done, and I will be cancelling my order) on numerous occasions. The excuse was that they were having staff problems. When the owner eventually contacted me, I could understand why. During the course of our conversation, he was rude and condescending, and threatened to "fire" the trainee sales member if they ever "wrote an instruction like that ...on an order again". I pointed out that in fact, the lead sales manager had been overseeing the quote, and had clearly instructed the trainee on what to write. Three weeks later, I am still waiting for the company to get back to me to schedule the job. Their advertisements certainly over-promise and under-deliver based on my personal experience with Happy Tint.
Got Craig, from Happy Tint out to quote 1 window on 13th November, paid $100 deposit and was told 7-10 days for completion. Rang on 21st to ask what was happening with a time frame was told someone would call me back, 2 days later still no response. Rang on 24th 11 days later and asked to speak with a manager, she told me someone would call. Ric texted me on Sat 25 and told me 1.30 next Friday 1st Dec. I work and asked if it can be 2.30 and was simply told NO. Ric said "well you are the one who wants it now, so this is the only time" I told h...im i was told 7-10 days and his reply was "we didn't get your order" So because of their INCOMPETENCE and lack of communication between co-workers I have to go somewhere else, but yes, they where quick to take my deposit. An ABSOLUTE joke of a company, buyers be careful
- Verified customer
NOTHING happy about happy Tint
We’ve all heard the saying if you’ve got nothing good to say then say nothing, well in this case I’m going to say something if I can prevent someone from going through what I experienced I will booked in for there $695 triple pack well firstly I couldn’t find the place a word of advice don’t expect anything flash secondly was told they couldn’t start my car for at least another hour ok courtesy car no ok cup of coffee no machine ok watch tv no chance so finally the guy that was going to apply the paint protection stuck his head out and has you ...do I asks a few questions and when he told me that one of the benefits of paint protection is it will prevent stone chips and door on door damage like shopping centre carparks etc yes so can you imagine how I felt hearing that any hope I had of getting a good job had vanished in the end the work service facilities and experience were constant I give them that constantly average if you’re seriously thinking about seeing these people do yourself a favour go visit the store first have a chat with them and take it from there May 31st 2018 Update: Liers cheats dishonest Worst company I've ever dealt with took my money damaged my car and the tint was bubbles and streaks every where God I'd wish I never heard of these guys
- Verified customer
A lesson learnt...
Sales rep came out to quote for window tinting. We advised that we were looking to reduce the heat ingress into our upstairs living area. Mr Happy Tint applied a couple of samples to the inside of the double glazed window. Paid our deposit at 4pm on Friday, 2 June 2017. The sunny weather over the weekend indicated that the tint samples were absorbing and drawing the heat into the room – exactly what we didn’t want! We contacted Happy Tint by phone first thing on Monday, 5 June 2017 and explained our concerns about applying the tint to the ...inside window panels. Furthermore, we asked if it would be possible to apply a suitable tint to the exterior panel. Our phone call was followed up with an email to HT the following day, Tuesday, 6 June 2017. There was no follow up call or email from HT. When we again contacted Mr Happy Tint, we explained the situation and asked if they would requote for a more suitable product. Mr HT became aggressive and said that the product had already been cut. I seriously doubt that would be the case given that we had paid the deposit late on Friday afternoon and contacted them early on Monday morning. Subsequent conversations with other tinting companies indicated that they only cut the tinting sheets a maximum of 3-days before they install (remember, we had only paid a deposit and had not been given an installation date). We have requested a partial refund of our deposit but there has been no attempt to either contact us or process a refund. Please be very careful when dealing with this company – they are unscrupulous.
Terrible customer service
The boss came out to quote as per his add, unfortunately that what the only great customer service that I had. The windows were tinted very soon after, we waited the period for the film to do its job, unfortunately it didn't do what the boss had advised it was meant to do. He came out on a Friday afternoon to assess, he wasn't interested as he was going away and said email the office the photo's. I called them as I hadn't received a response. Long story short, 6 months + since the windows were done and I am still going back and forth with this...company to replace. I was advised I need to wait for them to book other jobs in my area before they can attend. Appalling service for the fact they take yours money in two seconds though when the product needs to be rectified, I need to await for other business to be booked in. Not good enough customers service. Its now coming into winter in which I am sure they are going to be very busy compared to the summer period :( I also requested the boss to call me and discuss, no call back either. Wont be recommending this company anyone.
- Verified customer
Avoid like the plague
They tinted my car windows in Dec 2016, in the process damaging both front door trims, after a dozen emails to head office they admit liability but have done nothing to repair my car, now I have to take them to small claims Court to get my car repaired. Not Happy.
No show....no go
I booked them late last year and they arranged to come early in the morning to pick up my car.
They didn't show up so I called them but the office didn't know anything about my booking. They rang back about 45mins after and said someone would come in 1 hour.
When no one showed up I called them and they said there running a bit late and give it another 30mins.
They still didn't show up, they didn't call or let me know. They rang me the next day to make new arrangements and acted like the day before didn't even happen. I told them to forget about it.
I'm a sub contractor and I lost most the days work mucking around with them. The left hand doesn't know what the rights doing with them.
Questions & Answers
Is it possible for double glazed windows/ sliders to be tinted to prevent UV damage inside of house. ?
Just wondering how much 2 front windows on my Mitsubishi asx 2018 would cost and is there any availability some time soon with a loan car...
I had window tinting done by Happy Tint late last year. It was applied to 3 west-facing windows.
Since the film was installed I have had problems with my wi-fi/mobile phone connection. My modem is located near one of the tinted windows. The problem has been investigated by my telco and no issues were found with my phone and it works perfectly when I am away from the house. Has anyone else reported this issue and is there a resolution?
Happy T.Happy Tint
Thanks for the question. We have over 30 years experience in the tinting industry and we have never heard of this issue. Considering around 30% of city buildings around the world have window film applied to windows we believe it would be recognized as a problem by now Purely from a logical perspective it would seem strange that should such a correlation exist, evidence would have emerged and be available to consumers. Hopefully you can work out the mystery :)
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