Reviewer Photos & Videos
Still no product
I ordered two orders more than a month ago and still haven't received them. Don't be fooled by the website address... This is not an Australian company. They are Chinese and product sent from China, they have no intention of sticking to the shipping time quoted on their page.
WARNING!! Scam!!! Do not buy!!! Now reported to Aus Federal Police!
I ordered wall decals from this company thinking their website looked legit. I have now been waiting well over a month for an order that was supposed to take 5 to 7 working days. All communication comes back to me with the same generic email asking me to keep waiting even when I ask pacific questions I just get the same generic email. I have now forwarded this on to the Australian federal police and scary much and also to my bank who will be ensuring that I get my money back. Please do not go through what I am and many many many others have gone through as he seen here on this review page do not buy from this company and make sureDo you always check the reviews before you buy anything on the Internet. Lesson learned by me
Do not waste your money total scam
Like every one else thought this was an australian company. Pay pal should not be able to deal with this scam and it is a total scam.Ivy keeps saying it's coming but after 2 month's you know it's never going to turn up. Like everyone else I have been conned. I will never use pay pal again and report this as a fraudulent company.
Postage over 7 weeks, scam company
Website advises 10 business days shipping. Does not advise stock is not in aus and comes from china.
7 weeks later no delivery and i am going through my credit catd company for a charge back.
No notice on delays due to Covid.
I doubt i will ever receive goods.
I ordered this product 6 weeks ago. The website says delivery in 4 days!! Everything about their site suggests it’s Australian (.au) but actually Chinese. Don’t waste your money! Ivy does respond to emails but only with excuses
Product doesn't do what its designed to do- glow in dark stickers that don't glow or stick
Unfortunately I am very disappointed with this product. These "star glow in the dark stickers" do not glow or stick. I prepped the wall with dusting and then cleaned with diluted sugar soap/water, removed residue, paper towel dried, and waited more than 48hrs until putting the stickers up. Not even 3days later they started to come off and have lost their stickiness. The stickers were up in a bright room, however come night there is no glow at all in a pitch black room. I have even had a bright light shinning on the stickers for a couple of hour...s and only got a very faint glow at best which was completely gone only minutes later. Furthermore I waited 6 weeks for this product to arrive. I can appreciate the significant delays at the moment with COVID-19, however the website does not say anything about such delays. When I emailed after the first 3weeks I did not receive proper answers. I'd be more than happy to wait 6 weeks or more as long as I was informed that it may take that long. Instead I was given a tracking number only to find out myself 2weeks later that the status of the package only meant that the delivery service was notified of the eventual package and they had not as yet received it. I would unfortunately not recommend this product. I have since purchased from another seller and will not be buying from happywallz again.
This is a fraudulent company. Have not received products that i ordered, given a false tracking number & 2 Payments have been taken from the credit card, one from "Happywallz" another from "Huazhuoxian Eb" both with the same merchant ID. I suggest anyone who has purchased from this company to check their bank statements, contact their bank for a refund and report them via the following: https://www.scamwatch.gov.au
Scam scam scam
Scam. Ordered in late Feb. It’s the end of May and I have not received my package. They said 5-7 days, clearly it’s been well over that. They mislead you into looking like they’re from the city you live in (my case, Toronto) but they ship from China. No where on the site states that it will be coming from China. AVOID this site at all cost! I’ve been emailing back and fourth with “[name removed]” requesting a refund. Will dispute with PayPal.
So unfair! I offered to accept a 50% refund however they declined. They said they could offer a less, partial discount when the package arrives..(IF EVER???).. Hopefully I could get my money back. So disappointing.
Stay Away..Seems to be Australian company but not
I placed an order almost 6 weeks back and still havent received it.
Neither on their website or while placing the order, it was mentioned of this shipping delay and country of origin as China. Wouldn't have ordered had I known it before.
When asked for an update, was told to wait for a few more days as the order has been shipped. Really frustrating.
If you want to receive email replies months after your order repeatedly saying "can you wait a little longer" sure
The site was misleading to look like an Australian site, 3-5 days shopping estimate. Great I thought. This was almost 6 weeks ago, any email replies when I have followed up even if I have asked for my money back have been the same "thank you for your patience, can you wait a little longer" "the product was shipped and should be there in another few weeks."
Even when I said i want a refund, she thanked me for my patience. I have put in a dispute with PayPal thank god I used a guest account to pay through paypal. Do not bother.
Avoid this company
First of all I placed an order because the address was from Toronto. Then when I asked for an ETA of my delivery I was given a tracking number from China ( ??? ), which has no updates in more then 2 weeks.
I asked for a full refund and I am hoping to get all my money back. What a scam!
Do not order from here!
Can’t give 0 stars so I gave 1....
I ordered and didn’t receive my items until 6 weeks later.
And when I tried to apply them they just fell off the wall and wouldn’t stick.
I requested a refund, and they only gave me a partial refund cause they decided to charge me postage even though I got free postage for spending over $40.
Currently in a email conversation with “[name removed]” to get the rest of my owed money.
Disgusting customer service.
Will be reporting to ACCC if they refuse to give me my money back.
Do no order anything from this company. They are based out of China and I had to report them to my bank. My order confirmation says 5-8 business days. I have waited almost 3 months and still no product. I emailed back and forth with "Ivy" whose only response is "can you wait a little longer?". They provided me with a tracking number that was fake. Horrible company. Avoid at all costs.
Avoid. Avoid. Avoid.
Company is run out of China. Their shipping timeframe of 5-7 days is pure fantasy. Reality is they didn’t ship the items until 15 days after I ordered. Won’t advise you of any delays. Back and forth with “Ivy” like everyone else who just keeps repeating “wait a little longer” product finally turns up after FIFTY DAYS. An absolute joke of a company.
Not an Australian product as advertised
I ordered some wall decals for a babies nursery and have had to follow up as others who have left a review. I was given a tracking number with no other information and in following up today was told by Ivy that it’s being shipped from China. It’s been about 5 weeks since I ordered them. It makes sense now given Coronavirus and the delays on shipping, however I thought I was purchasing an Australian product. Doesn’t sound like they will make it any time soon!
What a joke! Don't order from them!
I wish i had read all these reviews first!! Purchased items from them on 3rd March, followed up a couple of weeks later to be told they were shut due to Covid-19 and only just got back and they shipped it on 16th March. Its now 14th April, Ivy advised it was being shipped from China, however they state on website that they are located in Australia. No mention of Items being shipped from China anywhere, no mention of shipping delays due to Covid19 on their website, no mention of Covid19 in general like all other retail websites. When questioned...about all the above points, it was ignored. They offered 10% discount once items recieved, i declined and asked for a full refund of which the response was they cant when items are in transit. I told them i dont want the items i just want money back and the response was the same "in transit, could you wait a little longer?" I asked for the courier company they use, no info provided. Its just a mess, its been 6 wks, no items, they have my money and Ivy is just a broken record on repeat. Stay away from purchasing from them!! Don't waste your time!
Awful company do not order from here
If I could leave a zero star rating I would, they don't even deserve one star. I ordered decals for my babies nursery on January 31,2020. I never received my ordered in 5-7 business days as stated on the website, so I emailed them on February 19, 2020, she responded saying she was on "Vacation" and could be back in a week, and would send out right away, well that was a lie. I emailed her again on March 2, confirming the order was processed. She said no we just got back on March 1, will send it out a couple of days.
Now 5 days ago, I messaged t...
I ordered my items on the 18th of Feb, the lady named Ivy said they will be posted asap. I emailed her 2 days ago and she responded that they are on break due to corona virus. She said staff are printing the items now. I dont know when i will recieve my items but it was a false advertisement saying postage within 5 to 10 days.
I am very disapointed with the service.
Poor customer service and not Australian company
I placed an order on 20 Feb and received an email notifying me that the order has been processed, but no email regarding shipping or delivery.
Followed up on 28th Feb (as order should have arrived) and requested an ETA as I still hasn't received any delivery details. Received a response on 29th Feb to say that the office was closed and staff were not allowed in office due to virus.
This would have been okay, if this information was provided prior to purchasing or a subsequent email updating me on the status was sent. Instead, I only received...this info after chasing the order. 2nd March I still have not received an update on order status and have sent another email requesting a refund. The website appears to be an Australian website, but have found out through PayPal that's it's a Chinese based company, which is very misleading.
Don't do it
I ordered on the 2nd of Feb, had to contact them on the 13th to see where my order was as I hadn't received any info and was told they were on holidays and would be back in 1-2 weeks. 2 weeks later and still nothing. I have asked for my money back (27th Feb) and asked when it would be back in my account and haven't heard from them.
They are on a “break” for a week. See pic below. What the heck? They should advertise that then. Terrible service... and after reading other reviews they will prob never send my item.
Did not deliver perfect product but communicated issues clearly.
I had a print made for a significant event. However there was a small issue with the writing. Seller showed concern about the issue and was happy to partially refund the cost for me to rectify. Although I am not completely happy with the mistake, the product was nicely made and came safely wrapped. I would also like to commend Ivy's (designer) communication was great. I would be happy to give them another go.
Do not order from this site - I have waited months, sent numerous emails and still haven't receied items - have received emails telling me to give it more time - it's been 6 months !!! DO NOT BUY FROM THIS SELLER
will never order here again
i placed my order in january,i still have not recieved my sons stickers,i emailed them multiple times they finally replied with ''sorry rebecca we are currently on holiday we will make your stickers when we get back on the 10th of feb and will ship to you asap'' still i have no stickers and they sent an email today saying ''we are unable to get into our office because of the corona virus we are sorry.......
I ordered 3 decals. Took longer than advertised to come. 2 of them look great and stayed on. The most expensive fell off in 1 day they said they would send out a replacement 3 months ago. and now no one will contact me back after multiple emails. All I want now is my money back.
Other Home Decor Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.