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Product never arrived
Scam alert. Company pretends to be Australian. Takes your money and product never arrives. Emailed multiple times and advised that order not left China - 7 weeks after ordering.
I wish I read these reviews before ordering with this company. I to was under the belief that it is an Australian company but am still waiting for my wall art to leave Shanghai. They were quick to take my money but unfortunately I have not received my order and have had no communication as to when/if I will receive it.
8 weeks and haven't received anything
Looks like it is from Australia and promises 5-7 days. I have been waiting 8 weeks now. Received tracking details from China. Have asked for a refund and have been told to keep waiting. Don't do it!!!!!
Avoid like the plague
45 days since I ordered and nothing has arrived.
Have contacted them several times and have now asked for a refund, which they have refused. They present as an Australian business and promise delivery in 8-10 days. Stickers are sent from China.
Ordered wall decals on 9th July for my new clinic!! (yes! I am a small business owner).
No communication that they received the order, and no dispatch information. Emailed them yesterday, 26th July, to ask where the order is, they say it is on it's way, but I am doubtful, given these reviews here and the rude tone of the emails sent when I enquired.
I too believed this company to be in Australia, (should have done my research).
Happy Wallz, if you see this message, please know that if I do not see that this order has left Shanghai ...in the next 24 hours I will be making a dispute to PAYPAL. You sent a tracking number, but I don't even think that the courier company is real!..... probably a fake website too! DISGRACEFUL If I ever receive my order, I will be very happy to update this review!!
Dishonest and deceitful
"Wall Stickers Australia" are sent from China.
They are NEVER arriving within the "usual delivery times" given on the website.
At the moment you're looking at about 8 weeks.
"Customer service" takes a 48-72 hours to answer enquiries and will avoid giving definitive answers to buy time.
Sticker instructions are in Chinese. If you order something large make sure you dedicate a few days to "assemble" the sticker. They break them down into many smaller parts that require precision alignment or it will look like rubbish.
The stickers are poor qualit...
Do not order from them
The information on their webpage about delivery is FALSE and MISLEADING. They are based in China not Australian.
My order took 5 weeks to arrive. You don’t get a tracking number or even get notification that your order has been dispatched. I tried to communicate directly with them, but it was too hard. Lucky enough I paid via PayPal so I lodged a complaint through them and miraculously the communication improved and then I got tracking details. Will never purchase from these guys again.
Not Australian based
Gives you the impression company is based in Australia. They don't tell you products get shipped from China. I would have just ordered off ebay had I known. Been waiting a month and still no sign of my order. Don't order from here, there are other sticker companies to choose from that are actually based in Australia.
Do not order!
4 weeks waiting for stickers! To make it worse, they are not Australian as advertised. Stay far away this company. They do not reply to emails either
I placed this order over a month ago. While the website leads you to believe this is an Australian based company and therefore the stipulated delivery time of 3-5 business days seems likely; it turns out the products ship from Shanghai.
Each time I have written to enquire they have quickly replied, but it does not change that I have ordered and paid for a product that said it would take 3-5 days, and a month later (and after demanding a tracking code), I see that it hasnt left the country yet.
Don’t buy from this company!
I placed an order over three weeks ago and payment was at the time. Still haven’t received the order nor any communication with regards to tracking, shipping etc. I have sent numerous messages enquiring about my purchase and no one has replied to me.
Item never arrived, refund was declined
This company is a scam, I purchased decal stickers for my baby’s nursery and they never arrived. This company is not based on Australia. I was sent false tracking details and waited for over a month and all of my enquiries were met with poorly worded emails from ‘[Name Removed]’ who kept asking me to wait for my item and then declined to process a refund. I wish I read the reviews before wasting my money!
Dont waste money or time
Company is from China even though the purchasing platform is .com.au
Took over 3 weeks to arrive and the quality isnt very good. Very thin and unsticks daily. We are forever rubbing the stickers back on the wall.
We have purchased other wall stickers from a different company and the stickers are thicker and dont unstick.
Wont be buying anymore products from happywallz
Do not buy from this company
I ordered some decals for our grandsons bedroom wall. I paid for them but nothing has arrived so I sent an email enquiring about delivery date. I received a very strange and brief reply from [Name Removed] who advised that the order has been received and was shipped on a date (the format of the date is not how we write it in Australia) - Alarm bells started ringing.
I have now read some reviews of this Company and none of them are good - ITS A SCAM!
Do not buy from this company!
Shipping from China not Australia
No mention of overseas shipping on website , after months of delays I was advised on numerous occasions by Sharon to have patience and understanding , stating pandemic postage delays . I Requested the tracking number which was provided ,upon using it I discovered my package was being shipped from China! . $40 AUD for what will probably be Chinese rubbish quality. Not sure as I've still not received it. When I complained of the situation to 'sharon' she simply responded 'you get it soon' . Completely misleading advertising , it shouldn't be allowed.
NOT AN AUSTRALIAN COMPANY
Website states 8-10 business days for delivery. After 14 days email sent with a reply from Sharon advising due to the pandemic there are delays. After 21 days another email sent requesting tracking number with another reply from Sharon asking for understanding. Have advised Sharon they should update their website advising they are NOT an Australian company and that people will be waiting weeks not days for their orders.
Avoid at all costs
So I ordered a wall sticker for my daughters nursery. I sent off two emails requesting when would the item be delivered. Received no response. In my last email I stated if I receive no response I will escalate to Paypal for a refund.
So I escalated this to Paypal as there was still no response from HappyWallz. Within minutes of escalating this. HappyWallz changed the status of the order on their website to Cancelled but have not issued a refund as of yet.
SO they are getting the emails chasing up orders we are all just being ignored
I ordered two wall stickers. After 25 days still no stickers. I messaged them every week and got no reply until I put Paypal in touch with them. The first one came and the second one was on hold yet I had paid for it so I asked for a refund. They wanted me to cancel the resolution with paypal to get my refund. I did but I phoned paypal direct and they told me not to do that in future but this time you did the right thing by telling the seller that you had informed paypal as to their attitude. Its NOT an Australian company. Its from Shanghai and I wont be ordering anymore.
Terrible Seller. Don't buy anything
Very poor communication, no transparency, and zero customer support/service. Purchased several products worth $100, and never received any update or tracking number even after weeks of continuous follow-ups. Finally, after a long chase, got an email response from Happywallz almost after 4-weeks stating "product is out of stock". Requested a refund and seller sent refund confirmation almost immediately. However, to my surprise, a refund was not received even after a week. A case has now been opened with Paypal.
Do not buy from Happy Wallz
I ordered a custom wall decal for Zoe- but the Z did not look like a Z! Although it was a cursive Z - I could not use it.. straight in the bin ..
Good product, poor communication & shipping
The product comes at a great price. The quality is very good. The major problems are with shipping and communication. Despite having a .com.au domain, this is clearly not an Australian operation. Standard shipping quotes 5-7 business days. Mine took 6 weeks. Additionally, I tried to communicate via both facebook messenger and the website's contact form. I received no response from either. The only way I received a response was through PayPal's resolution centre.
don't do it, don't buy from them
First product we purchased from company looked great but it didnt stick to the wall! started peeling off before we even finished putting it all up. Company claimed that can happen and would we like to buy another one but from their range which is better quality (*having to of course top up the difference in money) - we did that, and one month later we have not received any items, no tracking and of course they no longer respond to emails.
Do not buy from Happywallz - Fraudster alert
I placed my order over a week ago and there is no tracking number. I should have checked reviews before placing my order. I am pretty certain I will not be receiving my order. Not happy at all with the service!
Money down the drain. I purchased now through Amazon yesterday and it is coming today! A massive difference in service. Happywallz never again and I will let everyone I know not to use this company.
Do not DO NOT order from Happywallz. They are irresponsible and probably frauds.
Never received my order. I lost 57$.
Bad. Just bad customer service.
Bad. Bad. Bad. Ordered from them. Took weeks and weeks. Multiple emails to them. They only responded when we said we wanted to cancel order (the website promised full refund). They then said it had already been shipped, and couldn’t cancel it. Then... three weeks later it arrived.
Just don’t use them.
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