Good product, poor communication & shipping
The product comes at a great price. The quality is very good. The major problems are with shipping and communication. Despite having a .com.au domain, this is clearly not an Australian operation. Standard shipping quotes 5-7 business days. Mine took 6 weeks. Additionally, I tried to communicate via both facebook messenger and the website's contact form. I received no response from either. The only way I received a response was through PayPal's resolution centre.
Bad payment gateway
Apart from the fact that you have to enter your full details twice on checkout, the payment gateway (Paypal) wasn't accepting my payment details. I contacted them to see if I could complete the purchase any other way, their answer: tough luck.
I ordered 3 decals. Took longer than advertised to come. 2 of them look great and stayed on. The most expensive fell off in 1 day they said they would send out a replacement 3 months ago. and now no one will contact me back after multiple emails. All I want now is my money back.
I was under the impression it was Aussie company and wanted item in 7 - 10 days (as advertised) but came from China 25 days later!!!! I would have waited if I was advised of length of time. My emails were answered but no time was given. Tracking number wasn't helpful.
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Not an Australian company
Despite having a .com.au web address and Sydney based address displayed on their website, the products ship from China. Shipping time is excessive and no shipping notification was sent out.
Great customer support but poor quality
Was really excited for the product to arrive and purchased express shipping in the hopes to have it up at school before the children returned. Unfortunately it took over 4 weeks to get to me. Ivy in customer support was great and I was offered a refund for the express shipping. Unfortunately when it came it didn't stick to the wall so I have had to use sticky tape to tape it up so that it doesn't keep falling down.
Chanel CC Logo
Received cc logo in two bits plus chanel wording & placed on wall. Looked great but unfortunately the top part of the cc logo kept peeling off. I would reattached but after the hot weather here it fell off wall into a big heap. Unable to put back on wall so now I have an incomplete wall. Have emailed several times without a response. Very disappointing.
Questions & Answers
Hello everyone, I'm dismayed to find that I've most likely been scammed. After my last bad experience ordering from China I had decided not to buy anything from Chinese sites and thought that I had made sure this was an Australian site. Caught again for over $150. My question is, what site did people purchase wall stickers from that was actually legitimate? Thank you everyone.
Hi Happy Wallz,
I have just emailed you, but realized that I probably should have contacted you via your page.
I was inquiring as to the estimated date of arrival of my wall mural ordered earlier this month.
I cannot find an email from you with this information.
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