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Avoid this company
First of all I placed an order because the address was from Toronto. Then when I asked for an ETA of my delivery I was given a tracking number from China ( ??? ), which has no updates in more then 2 weeks.
I asked for a full refund and I am hoping to get all my money back. What a scam!
Do not order from here!
Can’t give 0 stars so I gave 1....
I ordered and didn’t receive my items until 6 weeks later.
And when I tried to apply them they just fell off the wall and wouldn’t stick.
I requested a refund, and they only gave me a partial refund cause they decided to charge me postage even though I got free postage for spending over $40.
Currently in a email conversation with “[name removed]” to get the rest of my owed money.
Disgusting customer service.
Will be reporting to ACCC if they refuse to give me my money back.
Do no order anything from this company. They are based out of China and I had to report them to my bank. My order confirmation says 5-8 business days. I have waited almost 3 months and still no product. I emailed back and forth with "Ivy" whose only response is "can you wait a little longer?". They provided me with a tracking number that was fake. Horrible company. Avoid at all costs.
Avoid. Avoid. Avoid.
Company is run out of China. Their shipping timeframe of 5-7 days is pure fantasy. Reality is they didn’t ship the items until 15 days after I ordered. Won’t advise you of any delays. Back and forth with “Ivy” like everyone else who just keeps repeating “wait a little longer” product finally turns up after FIFTY DAYS. An absolute joke of a company.
Not an Australian product as advertised
I ordered some wall decals for a babies nursery and have had to follow up as others who have left a review. I was given a tracking number with no other information and in following up today was told by Ivy that it’s being shipped from China. It’s been about 5 weeks since I ordered them. It makes sense now given Coronavirus and the delays on shipping, however I thought I was purchasing an Australian product. Doesn’t sound like they will make it any time soon!
What a joke! Don't order from them!
I wish i had read all these reviews first!! Purchased items from them on 3rd March, followed up a couple of weeks later to be told they were shut due to Covid-19 and only just got back and they shipped it on 16th March. Its now 14th April, Ivy advised it was being shipped from China, however they state on website that they are located in Australia. No mention of Items being shipped from China anywhere, no mention of shipping delays due to Covid19 on their website, no mention of Covid19 in general like all other retail websites. When questioned...about all the above points, it was ignored. They offered 10% discount once items recieved, i declined and asked for a full refund of which the response was they cant when items are in transit. I told them i dont want the items i just want money back and the response was the same "in transit, could you wait a little longer?" I asked for the courier company they use, no info provided. Its just a mess, its been 6 wks, no items, they have my money and Ivy is just a broken record on repeat. Stay away from purchasing from them!! Don't waste your time!
Awful company do not order from here
If I could leave a zero star rating I would, they don't even deserve one star. I ordered decals for my babies nursery on January 31,2020. I never received my ordered in 5-7 business days as stated on the website, so I emailed them on February 19, 2020, she responded saying she was on "Vacation" and could be back in a week, and would send out right away, well that was a lie. I emailed her again on March 2, confirming the order was processed. She said no we just got back on March 1, will send it out a couple of days.
Now 5 days ago, I messaged t...
I ordered my items on the 18th of Feb, the lady named Ivy said they will be posted asap. I emailed her 2 days ago and she responded that they are on break due to corona virus. She said staff are printing the items now. I dont know when i will recieve my items but it was a false advertisement saying postage within 5 to 10 days.
I am very disapointed with the service.
Poor customer service and not Australian company
I placed an order on 20 Feb and received an email notifying me that the order has been processed, but no email regarding shipping or delivery.
Followed up on 28th Feb (as order should have arrived) and requested an ETA as I still hasn't received any delivery details. Received a response on 29th Feb to say that the office was closed and staff were not allowed in office due to virus.
This would have been okay, if this information was provided prior to purchasing or a subsequent email updating me on the status was sent. Instead, I only received...this info after chasing the order. 2nd March I still have not received an update on order status and have sent another email requesting a refund. The website appears to be an Australian website, but have found out through PayPal that's it's a Chinese based company, which is very misleading.
Don't do it
I ordered on the 2nd of Feb, had to contact them on the 13th to see where my order was as I hadn't received any info and was told they were on holidays and would be back in 1-2 weeks. 2 weeks later and still nothing. I have asked for my money back (27th Feb) and asked when it would be back in my account and haven't heard from them.
They are on a “break” for a week. See pic below. What the heck? They should advertise that then. Terrible service... and after reading other reviews they will prob never send my item.
Do not order from this site - I have waited months, sent numerous emails and still haven't receied items - have received emails telling me to give it more time - it's been 6 months !!! DO NOT BUY FROM THIS SELLER
will never order here again
i placed my order in january,i still have not recieved my sons stickers,i emailed them multiple times they finally replied with ''sorry rebecca we are currently on holiday we will make your stickers when we get back on the 10th of feb and will ship to you asap'' still i have no stickers and they sent an email today saying ''we are unable to get into our office because of the corona virus we are sorry.......
Not located in Australia, slow service and poor quality
Ordered these is it’s listed as an Australian site.
Not sent within the 3 days advised.
When chased up a full week out later, was given tracking from China.
Quality was not in line with that advertised
I would avoid at all costs
Update..item never arrived. No option for returns despite their being a link online. The link takes you nowhere with no option to lodge a return
Wheres my order
Really disappointing, I ordered my stickers on the 30th October and still haven't received anything. My baby is due any day and wanted the nursery set up. Now I have blank walls. Will not recommend this company to anyone.
This company appears to be a fraud
I have ordered over 3 weeks ago and queried my order - nothing! I have paid and have had no further contact. This company "appears" to be Australian but has misrepresented itself and is actually based in China. I'm about to contact the ACCC.
Still waiting for the items to be delivered from China
Although the website comes across as Australian with .com.au the products are from China. Disappointed as I would have just chose a cheaper decal on eBay. I would be amazed if any purchase would arrive within the standard 5-8 days. I have been waiting for 20 days and all responses just say it is on its way. If you want a decal within 2 weeks then shop elsewhere
I have been waiting 20 days and still hasn't arrived. Their ad says it takes 4-8 days to deliver. I would not have bought from them if I had known it was being shipped from overseas. It pretends to be Sydney based.
Shipping is ridiculous!
This company advertise 5 - 8 business days for shipping, it has now been 16 business days and still have not recieved my stickers. Posted from China, not Australia!
Company dont seem to care; they just state... wait a few more days
Shipped from China and takes forever
Despite trying to pass themselves off as an Australian company, these guys are based in China and postage takes over 6 weeks. Do not bother buying if you need anything in the 5-8 days they advertise.
Stay Away From This Company Happywallz
DO not buy any wall art from this company! I bought $100 worth of wall stickers for my babies room and none of them stuck to our clean freshly painted matt walls. None of them stuck! They are a con job so stay away. They do not have a findable ABN - they do not have a phone number!!!! Stay away!!!!
Great product, worth the wait
Yes postage took longer than expected but my emails were always responded to quickly by Ivy and she supplied me with tracking details. I am really happy with the product. I had no trouble applying the pieces and I am very happy with the customized colour as I needed the design to match existing decor. I would purchase again from Happywallz. Just be patient with delivery as posted from outside Australia.
Dont be in a hurry, this company is not in Sydney
Dont be in a hurry, this company is not in Sydney they are in China and I have now been waiting 4 weeks for items to be delivered and all they keep telling me is they are on their way. Well they are NOT
Chinese product, complicated and does not look like product promoted on site.
As several other reviews have already pointed out the waiting times for delivery are exorbitant as despite having an Australian web domain as .com.au the product comes from China. This is deceitful and immediately raised flags as to the reputation of this company.
Once received, the product I ordered come in over 100 pieces with no instructions as to the order they are to be applied. As you can imagine for a piece that is 1.5m x 2.3m this is extremely frustrating and time consuming guessing what goes where.
The most disappointing factor was ...that the product did not resemble the pictures depicted on the website. Several of the stickers are suppose to overlap e.g owls in a tree. However as all the stickers are transparent they do not layer as they are suppose to. The branches or whatever stickers are meant to overlap show through the top layer sticker. I have attached photos of this to demonstrate. All in all I wouldn't purchase from haplywallz again and do not recommend anybody else does.
Stickers look nothing like colour ordered and come from China even though website appears to be Australian
I ordered stickers and they are not the colour ordered. After waiting weeks, because despite appearing as an Australian website, the product actually comes from China, the stickers are useless to me. Order with caution. I won’t be ordering again.
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