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I ordered two wall stickers. After 25 days still no stickers. I messaged them every week and got no reply until I put Paypal in touch with them. The first one came and the second one was on hold yet I had paid for it so I asked for a refund. They wanted me to cancel the resolution with paypal to get my refund. I did but I phoned paypal direct and they told me not to do that in future but this time you did the right thing by telling the seller that you had informed paypal as to their attitude. Its NOT an Australian company. Its from Shanghai and I wont be ordering anymore.
Good product, poor communication & shipping
The product comes at a great price. The quality is very good. The major problems are with shipping and communication. Despite having a .com.au domain, this is clearly not an Australian operation. Standard shipping quotes 5-7 business days. Mine took 6 weeks. Additionally, I tried to communicate via both facebook messenger and the website's contact form. I received no response from either. The only way I received a response was through PayPal's resolution centre.
Most of the reviews were about very delayed delivery, maybe because of covid lockdown at that time.
Mine arrived in 14 business days, packaged in a roll and bubble wrapped.
Product looks good and as expected.
Overall, happy with the purchase.
Bad payment gateway
Apart from the fact that you have to enter your full details twice on checkout, the payment gateway (Paypal) wasn't accepting my payment details. I contacted them to see if I could complete the purchase any other way, their answer: tough luck.
Ordered our sticker about 2 months ago and it arrived today. It did take a while to get here but thats fine. The product is excellent in quality and the value for money was also very good.
Alot of negative comments on here and i dont know these people's situations, but it can be easy to forget how lucky we are in this country and maybe we need to consider those who work overseas with terrible conditions.
Thankyou for our sticker. My son loves it.
I was a little worried about my order after reading the reviews but I’m pleased to say that after 2 & 1/2 weeks, I have received my order and am happy with the product. The decals were applied to the wall with no issues and the finished product looks great. A little disappointing to find out after it was ordered that it was coming from China rather than Australia as the website states but overall and after seeing the reviews, I’m relieved to have received it. Ivy also responded to my emails promptly. I would consider ordering from here again if I was unable to get what I wanted in Australia.
I ordered 3 decals. Took longer than advertised to come. 2 of them look great and stayed on. The most expensive fell off in 1 day they said they would send out a replacement 3 months ago. and now no one will contact me back after multiple emails. All I want now is my money back.
I was under the impression it was Aussie company and wanted item in 7 - 10 days (as advertised) but came from China 25 days later!!!! I would have waited if I was advised of length of time. My emails were answered but no time was given. Tracking number wasn't helpful.
Not an Australian company
Despite having a .com.au web address and Sydney based address displayed on their website, the products ship from China. Shipping time is excessive and no shipping notification was sent out.
Great product, worth the wait
Yes postage took longer than expected but my emails were always responded to quickly by Ivy and she supplied me with tracking details. I am really happy with the product. I had no trouble applying the pieces and I am very happy with the customized colour as I needed the design to match existing decor. I would purchase again from Happywallz. Just be patient with delivery as posted from outside Australia.
Great customer support but poor quality
Was really excited for the product to arrive and purchased express shipping in the hopes to have it up at school before the children returned. Unfortunately it took over 4 weeks to get to me. Ivy in customer support was great and I was offered a refund for the express shipping. Unfortunately when it came it didn't stick to the wall so I have had to use sticky tape to tape it up so that it doesn't keep falling down.
Chanel CC Logo
Received cc logo in two bits plus chanel wording & placed on wall. Looked great but unfortunately the top part of the cc logo kept peeling off. I would reattached but after the hot weather here it fell off wall into a big heap. Unable to put back on wall so now I have an incomplete wall. Have emailed several times without a response. Very disappointing.
Exactly what we wanted
Upon reading the reviews I was a bit hesitant however, when the product finally arrived it was better than what we expected and exactly how we thought it would look on the wall. As one review said - you need a heavy hand and patience. Not one issue with the images coming off.
The only slight negative is this company isn’t based in Australia and shipping took longer than estimated. Contacted Ivy on the website and she was very helpful and quick to respond.
Love the outcome.
Can't get a hold of anyone...
I am still waiting on an order from a couple of weeks ago. I have tried to email the company with no reply. They have no contact details other than an online form. I have emailed again and put in another online query - still no answer. I have gone in to my account and my purchase still sits in my 'cart' despite having been charged to paypal (and a confirmation email sent), I have a clear receipt and evidence of the purchase. This has now been escalated to Paypal to follow up. Be warned. Lovely looking products - if they turn up!
Don't Believe all the reviews
We ordered a big tree sticker and a couple of quotes for our nursery. When the order hadn't shown up on day 10. I emailed Ivy, who said they should arrive that very day and they did. Great service from Ivy. All I can advise is read through the instructions, these stickers are double sided and you will need patience and a heavy hand. Quotes came off perfectly, had a couple of letters that started to peel off incorrectly, but took our time, we just hadn't molded the letters enough as per the instructions!! Tree looks amazing up on the wall, wish I could take pictures to show you all.
All I can say is go as per the instructions and dont believe all the reviews.
Questions & Answers
Hello everyone, I'm dismayed to find that I've most likely been scammed. After my last bad experience ordering from China I had decided not to buy anything from Chinese sites and thought that I had made sure this was an Australian site. Caught again for over $150. My question is, what site did people purchase wall stickers from that was actually legitimate? Thank you everyone.
Hi Happy Wallz,
I have just emailed you, but realized that I probably should have contacted you via your page.
I was inquiring as to the estimated date of arrival of my wall mural ordered earlier this month.
I cannot find an email from you with this information.
Get an answer from our members and Happywallz representatives
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