Very slow delivery and no tracking details.
I like many others thought this website was Australian, but it is not. It is Chinese. I should have checked the reviews first.
I ordered a wall sticker on 28 August 2021 and I just received it this week. So yes, the process was very slow and I guess that is because the product is coming from somewhere in China.
Once you place the order, they send you an email to check your online account and track the order, but the order isn't listed on the account. There is nothing in your account. When I questioned this twice they said they were having int...
I ordered two wall stickers. After 25 days still no stickers. I messaged them every week and got no reply until I put Paypal in touch with them. The first one came and the second one was on hold yet I had paid for it so I asked for a refund. They wanted me to cancel the resolution with paypal to get my refund. I did but I phoned paypal direct and they told me not to do that in future but this time you did the right thing by telling the seller that you had informed paypal as to their attitude. Its NOT an Australian company. Its from Shanghai and I wont be ordering anymore.
Did not deliver perfect product but communicated issues clearly.
I had a print made for a significant event. However there was a small issue with the writing. Seller showed concern about the issue and was happy to partially refund the cost for me to rectify. Although I am not completely happy with the mistake, the product was nicely made and came safely wrapped. I would also like to commend Ivy's (designer) communication was great. I would be happy to give them another go.
Questions & Answers
Why do you not send me what is ordered? Or give a full refund if you stuff it up? Why offer a 10% refund for a useless product you make in a way to save yourself a few cents. Do you treat all your customers badly or just some of them?
Hello everyone, I'm dismayed to find that I've most likely been scammed. After my last bad experience ordering from China I had decided not to buy anything from Chinese sites and thought that I had made sure this was an Australian site. Caught again for over $150. My question is, what site did people purchase wall stickers from that was actually legitimate? Thank you everyone.
Hi Happy Wallz,
I have just emailed you, but realized that I probably should have contacted you via your page.
I was inquiring as to the estimated date of arrival of my wall mural ordered earlier this month.
I cannot find an email from you with this information.
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