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Don’t buy from this company!
I placed an order over three weeks ago and payment was at the time. Still haven’t received the order nor any communication with regards to tracking, shipping etc. I have sent numerous messages enquiring about my purchase and no one has replied to me.
I had a good expirience
We ordered a few Wall Art items... Yes it took much longer to arrive due to the Virus, but Communication between the Company was excellent.
Everything was nicely packed. Item looks great on the Wall.
I had a good expirience
Item never arrived, refund was declined
This company is a scam, I purchased decal stickers for my baby’s nursery and they never arrived. This company is not based on Australia. I was sent false tracking details and waited for over a month and all of my enquiries were met with poorly worded emails from ‘[Name Removed]’ who kept asking me to wait for my item and then declined to process a refund. I wish I read the reviews before wasting my money!
Dont waste money or time
Company is from China even though the purchasing platform is .com.au
Took over 3 weeks to arrive and the quality isnt very good. Very thin and unsticks daily. We are forever rubbing the stickers back on the wall.
We have purchased other wall stickers from a different company and the stickers are thicker and dont unstick.
Wont be buying anymore products from happywallz
Do not buy from this company
I ordered some decals for our grandsons bedroom wall. I paid for them but nothing has arrived so I sent an email enquiring about delivery date. I received a very strange and brief reply from [Name Removed] who advised that the order has been received and was shipped on a date (the format of the date is not how we write it in Australia) - Alarm bells started ringing.
I have now read some reviews of this Company and none of them are good - ITS A SCAM!
Do not buy from this company!
Shipping from China not Australia
No mention of overseas shipping on website , after months of delays I was advised on numerous occasions by Sharon to have patience and understanding , stating pandemic postage delays . I Requested the tracking number which was provided ,upon using it I discovered my package was being shipped from China! . $40 AUD for what will probably be Chinese rubbish quality. Not sure as I've still not received it. When I complained of the situation to 'sharon' she simply responded 'you get it soon' . Completely misleading advertising , it shouldn't be allowed.
NOT AN AUSTRALIAN COMPANY
Website states 8-10 business days for delivery. After 14 days email sent with a reply from Sharon advising due to the pandemic there are delays. After 21 days another email sent requesting tracking number with another reply from Sharon asking for understanding. Have advised Sharon they should update their website advising they are NOT an Australian company and that people will be waiting weeks not days for their orders.
Avoid at all costs
So I ordered a wall sticker for my daughters nursery. I sent off two emails requesting when would the item be delivered. Received no response. In my last email I stated if I receive no response I will escalate to Paypal for a refund.
So I escalated this to Paypal as there was still no response from HappyWallz. Within minutes of escalating this. HappyWallz changed the status of the order on their website to Cancelled but have not issued a refund as of yet.
SO they are getting the emails chasing up orders we are all just being ignored
Did get a refund
Product didn’t arrive but did receive a refund so very happy to have my money back for something that was never received
Terrible Seller. Don't buy anything
Very poor communication, no transparency, and zero customer support/service. Purchased several products worth $100, and never received any update or tracking number even after weeks of continuous follow-ups. Finally, after a long chase, got an email response from Happywallz almost after 4-weeks stating "product is out of stock". Requested a refund and seller sent refund confirmation almost immediately. However, to my surprise, a refund was not received even after a week. A case has now been opened with Paypal.
Do not buy from Happy Wallz
I ordered a custom wall decal for Zoe- but the Z did not look like a Z! Although it was a cursive Z - I could not use it.. straight in the bin ..
Great product, delivery from overseas
I have ordered twice from here. Once in Oct 2019 and more recently in Feb 2021. The orders are customized and shipped from China, so will face transport delays, particularly with the ongoing pandemic. Took average of 4 - 5 weeks both times, so need to factor this time when placing order. Great quality for the price paid and my girls have been happy both times. Customer service may be slow to respond but have provided tracking both times and apologized for delays.
don't do it, don't buy from them
First product we purchased from company looked great but it didnt stick to the wall! started peeling off before we even finished putting it all up. Company claimed that can happen and would we like to buy another one but from their range which is better quality (*having to of course top up the difference in money) - we did that, and one month later we have not received any items, no tracking and of course they no longer respond to emails.
Do not buy from Happywallz - Fraudster alert
I placed my order over a week ago and there is no tracking number. I should have checked reviews before placing my order. I am pretty certain I will not be receiving my order. Not happy at all with the service!
Money down the drain. I purchased now through Amazon yesterday and it is coming today! A massive difference in service. Happywallz never again and I will let everyone I know not to use this company.
Cannot be more happier!!!
Perfect product...Was very easy to install... Delivery in just 2 weeks time and no issues with any of the 5 items placed.
Would definitely recommend and if required, order again.
Thanks HappyWallz Team
Bad. Just bad customer service.
Bad. Bad. Bad. Ordered from them. Took weeks and weeks. Multiple emails to them. They only responded when we said we wanted to cancel order (the website promised full refund). They then said it had already been shipped, and couldn’t cancel it. Then... three weeks later it arrived.
Just don’t use them.
Don't order from here. They took my money and never delivered the item!!!
I placed an order back in November 2020 and I have not received my order when I asked for a cancelation of my order they told me they could not cancel the order because it has been shipped. It has been 2 months and I still don't have it, I am out of my money and the tracking # doesn't work. They advertised this company as located in Canada but its not true it's coming from China!!!
Do not waste your time, I ordered decal for my daughters room with plenty of time before she was due, but with the false information regarding shipping and the terrible customer service I now will not have them in time for her arrival.
I emailed several times, got faulty tracking information, then told my payment wasn’t processed with a botched “lost orders” form that had many errors in it, after sending proof my payment was taken and processed. I have yet to receive another email, they refuse to send me a contact number, and because I paid though my bank and not PayPal I’m struggling to get a refund.
Exactly as I ordered Banksy and Dr Suess looks great easy to apply will recommend
Ordered 2 items before Christmas there was a delay but Winnie really helped me trough the current difficult transportation current issues Thanks would recommend
First of all it took them over a month to send me the item. If I wouldn’t have asked them where my item is god knows when I would have received it. Then the tracking number wasn’t valid at the australian post office website.
Second; I’ve ordered 2 names. One has 8 letters and the other one 4 both 56cm good but when we opened the package the name which had 4 letters has been written bigger (letters) than the name with 8 letters. It’s looks absolutely silly on the wall. So I’ve contacted them but they they think it’s completely fine since the decal is the same but in the email they clearly said as well; one name is written bigger than the other.
Anyway they won’t send me a new sticker!
Not as bad as everyone makes out
Ordered on 22/09/20 and got a confirmation email of order and payment within an hour. Then read all the reviews how bad it was and no confirmation emails and two month delivery time so I wasn’t holding my breathe. Order arrived today 07/10/20 and yes it came from China but we have also had a public holiday in Australia as well so overall very happy with 2 week time. Product is good for price your not going to get too notch vinyl at this price point from anyone.
Same as shown on the website! really happy
my order arrived within 10 business days and parcel was so nicely packed in a roll. I ordered two separate decals for my kids room and both appeared to be good quality. Smoothly went to the walls! instructions were easy to follow and cant go wrong while putting up on the wall.
Ordered a name decal and it came within two weeks. Putting it up was very easy and it looks great! Couldn’t fault it - I will definitely be buying more in the future!
Do not buy
Nearly 6 weeks ago I placed an order with them. After a week I had no confirmation and I got in touch. They stated that they were out of stock of my particular product and would sent it when arrived. You would think they would’ve contacted me, or said that on their website. Another week later I still had no updates. I emailed again and they said they would send it and send me shipping details. They did not send shipping details. I got in touch again and they did. When I searched the tracking number, it was not valid. They gave me a false track...ing number! After many emails, I finally got another one. This one showed a parcel that had been collected and sitting in China for another couple weeks. After god knows how many emails and nearly 6 weeks I demanded a refund as I was sick of it. They said no as it was in transit and have now stopped all communication. This company is a total fraud. It is not Australian, they do not care and I am still waiting for decals for a nursery 6 weeks later. I’m hoping it may arrive in the next couple weeks, but may have to go through PayPal to complain and get a refund as I’m not confident they even gave me a tracking number related to my order, that or, I am not expecting what I ordered to eventually arrive. DO NOT BUY FROM THEM
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