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Harbour ISP NBN 100 (Premium)

Harbour ISP NBN 100 (Premium)

4.3 from 29 reviews

Reviews

(23)
(1)
(0)
(2)
(3)
  • Value for Money
    4.1 (24)
  • Transparency
    3.9 (17)
  • Customer Service
    4.4 (27)
  • Adequate Speeds Yes (80%) · No (20%)

Tech support guy

published

Mr Tech support guy (Jeffrey) really turned my day around. His Customer service was patient, thorough and polite and not only that but he fixed the issue and within a timely manner. My NBN to the premises went from 49down/19up to 92down/35up, well worth my phone call! its good to see a company going to the effort to deliver 10/10

Customer Service
Connection TypeFTTP (Fibre to the Premises)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Mewland, Thank you for taking the time to leave feedback. We are glad to hear that wee were able to help with your speed issue. We will pass this feedback onto Jeffrey and his manager, Cheers !! Harbour ISP

Excellent service, problem solved straight away.

published

I had issues with my service dropping out and the operator at the other end helped me to troubleshoot the issue straight away. Rectified in no time. Thank you Paul

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
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1 comment
Harbour ISP
Harbour ISPHarbour ISP
Sidders

SiddersSouth East Queensland, QLD

  • 2 reviews

Flawless service

published

We have been dealing with Grace who's been helped us from start to finish with getting internet service connect for about 20+ sites. She's been an absolute gem, listens to our needs and delivers beyond our expectation each time. With the 20+ services we have with Harbour, we've haven't had any issues with them in relations to the service itself. Would definitely recommend anyone who's shopping around to give them a go!

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateAugust 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
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Anthony

AnthonyGreater Melbourne (Outer), VIC

Terrible connection and constant drop outs

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Anthony, Can you please email customercare@harbourisp.com.au with your customer ID and advise that you have left a review on here and I will have a look into your service, Regards Harbour ISP

Disappointed man

Disappointed manGreater Melbourne (Outer), VIC

Wouldn’t recommend ever!

published

Very hard to deal with. I have been trying to terminate my contract and coming out of contract and was told need to pay another 30 days! I have waited 3 months for an email of cancellation. The communication from the beginning has been terrible. I should’ve known at the beginning when they had a 2 star google review. I’ve noticed now I can’t leave a review without going through this paid service from the company. They need to train staff with how to deal with people’s needs a little better. They also need To follow up with their customers. The service is greatly disappointing. I would like my service terminated! Still waiting for my email!!!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateFebruary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Disappointed Man, Please email customercare@harbourisp.com.au mentioning that you have left a review on here and I will look into this for you ASAP, Regards Harbour ISP

Scottyb

ScottybCentral Highlands and Goldfields, VIC

Great customer Service

published

Rey went above and beyond to help me, I had played with my router settings and could not get my laptop to connect to our internet, I went into town and spent $55 at a local IT business to have it fixed but when I got home the problem still persisted. I called Harbour ISP to get some advice even though there was nothing wrong with the internet Rey stayed on the phone with me for an hour and assured me he would take the time to help me even though it was not Internet related. 5 stars great service!

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP
Joanna

JoannaCentral Highlands and Goldfields, VIC

  • 3 reviews

Thanks to MAE for helping me fix my nbn relocation

published

Great connection and speed just wish the owner hadn't put the fridge in front of the nbn box.Thanks to MAE for helping me fix my nbn relocation and reset my Netgear and talking me through the process. I had to keep asking you to repeat yourself because my nbn was behind my fridge and I struggled to multitask in the 45 degree heat....you were so patient and professional and didn't rush or make me feel like I was taking so long. Thanks MAE now we can watch Netflix under the Aircon.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJanuary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Great customer service!

published

We had some issues setting up, due to a mistake made by us. Francis was very helpful in identifying the issue and went above and beyond, checking up to ensure everything was perfect!

Customer Service
Connection TypeFTTP (Fibre to the Premises)
Start DateDecember 2019
1 comment
Harbour ISP
Harbour ISPHarbour ISP

HI Zoe, Welcome to Harbour ISP and taking the time to leave feedback, Glad to hear that a quick phone call to Francis in our technical support team, and you were up and running, Happy Browsing, Regards, Harbour ISP

At last ... a provider that gets the job done quickly and without stress!

published

Speed of set-up was what impressed me most, and the friendly and attentive customer service team. The only issue I had was with my own wifi printer set-up, and Aisan and his colleagues helped me through that as well. First class!

Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Online in Lewisham, Thanks for the feedback, our technical team are great, not only with the internet but all things related to the internet and happy to hear that Ais was able to help with your printer, Regards Harbour ISP

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best i have had

published

connection is stable have had no dropouts, there was an account issue where im on 100/50 plan but my speed was incorrectly set to 50/20, Dennis from the service team fixed it for me in minutes

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Scott, Thank you for the feedback, we are happy to hear that Dennis was able to fix the speed problem you had and it was fixed quickly and easily. Regards Harbour ISP

Janni B.

Janni B.Hobart, TAS

Internet connected promptly. 4k connection remains uninterrupted. Customer service A+ level. Thanks Francis

published

Uninterrupted connection. One issue that was resolved in under 5 minutes. Internet connected promptly. 4k connection remains uninterrupted. Customer service A+ level. Thank you Francis for your service and professionalism

Customer Service
Value for Money
Connection TypeI don't know
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledBundled
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Janni, Thank you for the great feedback, We are happy to hear that Francis was able to resolve you problem quickly. We will pass this onto Francis Regards Harbour ISP

scotty2727

scotty2727Kurrajong

  • 3 reviews
  • 1 like

Issues with installation

published

Head to ring 4 times over 4 days to get working - finally got someone who knew what to do and it works - please have set up better when sending modeum out and better trained staff - you should credit my account for a week for not being able to use the internet especially when my daughter was needing it for study for her HEC....

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Scotty2727, We apologise that connection was not as smooth as it should have been, please email customercare@harbourisp.com.au with your customer ID and I would be happy to look into this for you, Regards Harbour ISP

Jet

JetCentral Queensland, QLD

Harbour NBN is great!

published

I was a little apprehensive about signing with them at first as I have never heard if Harbour but, I'm glad I joined. The NBN works perfectly, and does not drop out anywhere in the house. They have better deals than optus and are faster as well.
Connecting was very easy with the help of Mae over the phone, it was working in a matter if minutes. Mae was very helpful, patient and easy to talk with. Thanks Mae!!

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateAugust 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Jet, We will pass this feedback onto Mae, but we are happy to hear that you are happy with the service provided by Harbour ISP - Cheers!

David Hopton

David HoptonMid North Coast, NSW

  • 2 reviews

Good so far. Only been on for an hour

published

The service from Francis when connecting was fantastic. He stepped me through all the steps and the end result was success. I will be checking the speed over the next couple of days to ensure I'm getting what was offered.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateSeptember 2019
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi David, We are happy to hear that Francis was able to step your through the process and ended with a wonderful result. We will pass this onto Francis, Regards Harbour ISP

Customer service within the accounts and billing department

published

I called today about my overdue account and received Luies. She help me with my issues and questions with complete professionalism. I would like to commend her on this as she is the main reason I have decided to pay ammount owing and continue business with harbour isp

Connection TypeFTTP (Fibre to the Premises)
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Joshua, Very happy to hear Louisa was able to answer all your questions, we will pass this feedback onto her. Regards, Harbour ISP

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Ross

RossMid North Coast, NSW

VOIP problems

published

My VOIP was out of order for about a week unknown to me. Francis Arapan was assigned to sort the problem He was very helpful and patient with an old bloke who knows nothing about computers. I greatly appreciated his efforts.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
Glenn

GlennGreater Melbourne (Metropolitan), VIC

Very disappointing

published

Before disconnecting, make sure you advise them up to 5 weeks advance notice!!

I'm unclear why I can't cancel an internet connection (after my initial contract ended), without giving 30 days notice?? Not only that, I had to fill in a form to request it, and then wait for them to accept it. Surely an internet connection can stop immediately if requested?? Why charge customers and extra months internet payment, when it was asked to have it disconnected immediately. Really poor form by HARBOUR ISP.

For a smaller ISP, you'd think they want to look after their customers, but this is an example of them not doing that. VERY DISAPPOINTING!!!

Will NOT recommend!!

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateFebruary 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Great customer service

published

My experience with my NBN connection has always been good, I have been a customer for nearly two years and i have not experienced any drop outs so far so is so far very reliable. Th only issue I have had is getting connected for starters but has always been dealt with by harbour isp easily. Aila who had ample amount of patience with me helped me through the process of getting connected to the internet. She was very thorough with her information and just overall her customer service was a pleasant experience.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateFebruary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

Awesome

published

Customer service is fantastic and very fast. Internet service is good I haven't had any drop outs. House transfer went thru same day. Issues are dealt with immediately. Happy I switched to harbour

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMarch 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers

Thank you for Pamela's patients explain, nice and friendly!! :)

published

Thank you for your patience. We will also move into a new home tomorrow. The network is a very important part of us and solves our problems in time. THANK YOU :)

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateSeptember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
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