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Harbour ISP NBN 50 (Standard Plus)

Harbour ISP NBN 50 (Standard Plus)

4.3 from 97 reviews

Reviews

(67)
(17)
(1)
(1)
(11)
  • Value for Money
    4.3 (87)
  • Transparency
    4.3 (75)
  • Customer Service
    4.4 (91)
  • Adequate Speeds Yes (86%) · No (14%)


Customer service was excellent

published

Have only just connected. Cannot comment on internet just yet. Hopefully it matches the amazing customer service provided with my technical issues.

I had some issues. Mostly on my end. The team significantly helped to fix it promptly. Especially Mae. She was very helpful and patient until it was sorted!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateFebruary 2020
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

GAURAV

GAURAVGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Amazing service

published

I have had many interactions with Harbor ISP , especially Brooke over last one month. There was a lot of complication in getting my internet up and running - as NBN had to re -lay the cable which required complex covil work to get the NBD box installed.
Thorough this one month, Brooke was patient, focused on solving my issue and perfect in communications. Her timely responses and guidance helped me in managing the work done and finally my service was reinstated last weekend. She is a rockstar of an employee and amazing person to deal with.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Katie

KatieMurray Mallee, SA

Always great service and speed

published

Very reliable connection and in the year of using harbour isp any issue has been resolved promptly and easily by the team over the phone and without myself being stressed or confused

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

Excellent customer service

published

My connection is reliable and strong.
I recently had an unexpected issue where the NBN wasn’t working in our area - Harbour (in particular, Rey) contacted me regularly to update me on the issue and assist me. They were apologetic and tried to fix the issue as quickly as possible.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Great technical support

published

Beberly was so helpful when I experienced technical issues with my connection. She was able to refresh the connection and talk me through each step of what I needed to do. Within minutes I was back online and everything was working fine again. Thank you Beberly for your help!

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateJune 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Lauren, Thank you for taking the time to leave feedback, losing internet can be very frustrating, but glad that Beberly was able to fix this issue quickly for you, we will pass this feedback onto Beberly and her manager, Regards Harbour ISP


Erin

ErinDarwin, NT

Carlo was so patient&helpful. I really appreciate the time he took to clearly explain everything to fix my issue.

published

Very reliable
Only had a slight connection issue that Carlo sorted out for me ASAP. He was so patient and helpful, I am really bad at IT stuff and because of Carlo I got everything going!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Loretta L.

Loretta L.South East Queensland, QLD

  • Verified customer

Fantastic service

published

I had weeks of issues with my previous provider. The service I have received to set up my internet has been fast and professional. I can not fault the service at all. Thank you !!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Loretta, Thank you for taking the time to leave feedback, we are happy to hear that your sign up with Harbour ISP was fast and professional. Happy Surfing, Regards Harbour ISP


Theticus

TheticusSouth East Queensland, QLD

  • Verified customer

Good

published

Saved by Beberly Ayala
This is to reflect the help I received by this tech support and it was fantastic. Full marks for Beberly Ayala who patiently & without giving up and tried her best to solve my problem.
Now, the concern I have is with the Harbour ISP response and promised that did not deliver. The modem/router was sent to me and assured me that once I plugged it in, it will work straight away. WRONG. And the promise was that connection will be established within 24-48hrs but nothing was happend for more than 3 days. Managers should look into this to improve this area. Hope this helps.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Theticus, Thank you for taking the time to leave feedback, we appreciate your feedback and will work with the teams to ensure that this does not happen again, but I will pass the feedback onto Beberyl and her manager, Regards Harbour ISP

Lachlan Y.

Lachlan Y.

  • 2 reviews
  • Verified customer

Great service

published

I recently moved into a new property, I received the keys on the 2nd, plugged in the modem on the 3rd and had issues, they had a tech out and the issue resolved, I'm now posting this using the wifi on the 4th. Excellent turnaround time.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Lachlan, Thank you for taking the time to leave feedback, moving is stressful enough without the added stress of no internet, we are happy to hear that we were able to get the connection sorted swiftly for you, Regards Harbour ISP

Harbour ISP - Superfast Service

published

I was really impressed with Harbour ISPs superfast churn process. The service was up and running in no time and have had no issues since connecting. I would happily recommend Harbour ISP !! Keep up the great work.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Pauline, Thank you for taking the time to leave feedback, Welcome to Harbour ISP, we are happy to hear that the churn was an easy process for you, with the stress or fuss, regards Harbour ISP


Graeme

GraemeSouth East Queensland, QLD

  • Verified customer

Superior support

published

Had an issue with intermittent and very annoying password prompt popup associated with Outlook 2019. Expertly and quickly solved by Harbourisp support. Initially thought it was a Microsoft problem, but turned out to be specific Outlook settings I was unaware of.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateNovember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Graeme, thank you for taking the time to leave feedback for Harbour ISP, and happy to hear that our support team were able to help with your issue with Outlook, regards Harbour ISP


Gary F

Gary FSydney, NSW

  • Verified customer

Aila was superb, technically expert with great customer service

published

I had lost internet connection due to me accidentally pressing the reset button on my Harbour ISP modem whilst trying to set up a local wi-fi extender to help me work in my shed. Aila swiftly pinpointed the issue, having established the satisfactory quality of the NBN connection. She helped me reset the correct settings on my modem and then also helped me to correctly sync my extender to the router. All is working now. Throughout the call, Aila was calm, professional and technically authoritative, just what I needed. It makes me glad to have chosen Harbour ISP as this level of proficient, easy to access customer service is worth its weight in gold! Thank you.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

ian

ianWheatbelt, WA

  • 2 reviews

Aila was a great help

published

Lost email settings and password Aila was a patient and knowledgeable technical assistant. Gave step by step instructions to set parameters for connecting to email pop and smtp servers and port settings. And was able to reset password.

Transparency
Customer Service
Connection TypeSatellite (Sky Muster)
Start DateFebruary 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers

Terri

TerriMetropolitan Adelaide, SA

Great

published

Rey was great helping us get connected quickly. He was friendly, cheerful and gave clear instructions. We were very happy with his assistance. He made us feel like we were welcome to call back whenever we need more help.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Terri, Thank you for taking the time to leave feedback, You are always welcome to call out team for any issues you should encounter with your service, but we hope you don't have any, we will pass this feedback onto Rey, Regards Harbour ISP

Peter Langwarrin

Peter LangwarrinGreater Melbourne (Outer), VIC

Patient and clear advice from a technical support person over the phone!

published

With thanks to Dennis Pagkatipunan for helping me on the phone, even when I was being a typically non-tech savvy customer Dennis did not lose patience and was prepared to hear me talk and wait for m,y replies. I realised I was talking to my wife at the same time too which must have been very distracting too. Thanks again.
Peter.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Peter, Thank you for taking the time to leave feedback, we are happy to hear that Dennis was able to help you with your issues and we will happily pass this feedback onto him, Regards Harbour ISP

  • Verified customer

Excellent

published

I have to congratulate Paul Non. I first spoke to Paul on the initial setup when joining your company and just recently as today he helped me again. To give you an idea I was with TPG for over 16 years and after only three contacts i just gave up [disgusting]. Paul is excellent.: There has been a couple of dropouts but it happens only in very wet weather. This has been a problem long before i changed to Harbourisp. Other than that not a problem.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Jeff, Thank you for taking the time to leave feedback, We are happy to hear that you are pleased with your service and we will pass this feedback onto Paul, Regards Harbour ISP


Luis

LuisBrisbane

Great speeds and customer service

published

I’ve been using Harbour ISP for about 3.5 years and I’ve had fantastic service. The connection is reliable with only about 3 hiccups, and customer service has been great when needed.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Luis, Thank you for taking the time to leave feedback, we love hearing from our customers and the excellent experience that have when connected with Harbour ISP, happy surfing, Regards Harbour ISP


Oliver L.

Oliver L.

  • 2 reviews

Excellent Customer service from Pam

published

I had an enquiry about an existing NBN order and I chatted with Pam. Pam provided an excellent customer service and attended all the queries that I had plus also giving some advices as well :) Well done

Customer Service
Connection TypeFTTP (Fibre to the Premises)
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Oliver, Thank you for taking the time to leave feedback, Pam goes out of her way to make sure all questions are answered and making sure our customers understand the process, we will pass this feedback onto her, Regards Harbour ISP


Cristina

CristinaSydney, NSW

Amazing support over the phone - Andrea

published

Andrea was really effective and knowledgeable. She supported me over the phone with my internet that was not working after the installation. She answered my doubts and was so patient, because English is not my first language and she repeated many times till I got all sentences and gave me the correct steps to my connection started to work well. Thank you Andrea

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

Hi Cristina, Thank you for taking the time to leave feedback, Harbour ISP like to make sure all questions are answered and understood when calling our support team and we will happily pass this feedback onto Andrew, Regards Harbour ISP


BMJ

BMJSydney, NSW

Excellent customer service from Dennis

published

Yes i have had a few dropouts and no internet for a few days. I got on live chat and Dennis helped me fix the problem. Very polite and helpful. Excellent customer service. Thanks again Dennis.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateDecember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Harbour ISP
Harbour ISPHarbour ISP

HI Bmj, Thank you for taking the time to leave feedback regarding Dennis and using out online chat, we are happy this worked in getting your service up and running and we will pass this feedback onto Dennis, Regards Harbour ISP


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Questions & Answers

milo

miloasked

hi do you connect nbn in altona meadows 3028 off kurrajong drive we live thanks milo

No answers

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