We had Hardcourts Victor Harbor look after our rental property for two years. To my disbelief we were left with tenant belongings, evidence of a dog on the property eg scratched glass sliding door, non matching paint in our laundry, a sabotaged toilet, and an embarrassed carry over manager doing his best to tackle the mess before we arrived. I could not speak and just left. How can a big real Eastgate company not see the obvious. Also, get this after knowing all of the above they rented out another property to the same scum.
Please be extra cautious when you Rent from Carlingford Harcourts
I had a pathetic situation with them and they didn't have a minimum respect when a customer is talking and they say what they want and they disconnect the phone. They don't even understand the emergency situation and I would say they damn care about maintenance stuff, so please think twice before you rent with Carlingford Harcourts.
Beware Of Renting From Harcourts Caloundra
I have found Harcourts Caloundra and its owner, to be incapable of ascertaining correct facts regarding a complaint made to them.
It started by the business manager being provided with a message on her mobile which requested further details and inspection, regarding a property rental in Caloundra, which as it turns out is owned by the business owner.
The manager was also requested for this information via her online form facility.
Neither of the two contacts were responded to, and consequently I made a 1 star review on Google Reviews ...of Harcourts Caloundra for others to be aware of this bad business practise that I had encountered. The Business owner responded to my review by essentially saying that no mobile message had been received and no online form inquiry had been received, and requested that I provide proof of the mobile and website contacts.
Stay Away From Harcourts Mandurah
Harcourts where managing our property for 3 years and let the tenet smoke inside the BRAND NEW house the whole time. Every rent inspection report and phone call we were told it’s great and the house is immaculate. We lived 1500km away and when we finally moved back into our home and we picked our keys the property manager told us how wonderful the house was and we will be please to see it.
So when we opened front door and the house stank like an ashtray we were upset to say the least. And the house wasn’t cleaned properly, dog hair tuffs in th...
Harcourts Vermont South
STAY AWAY!! Terrible agency, terrible agents in particular [name removed] & [name removed].
Unprofessional & lack people skills. I cannot stress enough you do not want to leave your most valuable possession, your property in their hands. They were discriminative & displayed dodgy tactics. [name removed] was very deceitful & manipulative & upon relaying this behavior to the owner [name removed] he dismissed it & these agents are still working at this company. Shame on Harcourts. Vermont South, disgusting agency that does not belong in such a beautiful suburb as Vermont South. They are bad energy & bad news. Go elsewhere, there are plenty of great & reputable agencies in the area.
- Verified customer
Less than one star would be more appropriate
Had the worse experience with Harcourts Gumdale and their staff. Inexperienced beyond belief, the property manager Gabby Dowd who signed us out had a different interpretation of the damages listed on the entry report and has withheld bond money for damages listed from the previous tenant without telling us the amounts or forwarding the accounts for repairs. Fairly confident there are laws that need to be followed and you cannot charge anyone an amount without informing what the charges are.
They are selling the house we were renting and all o...ur neighbors can hear during all the open houses is the agent inside the house swearing and abusive language the entire time he is there. Professional???? We have been charged damages on a property that was already damaged when we moved in. Having some young upstart stand there and call me a liar without doing her due diligence. I run and own a very successful business and would not get away with treating any of my clients like these people do. So if you enjoy being treated like a second class citizen, being called a liar and like watching your dying father and blue care are there get treated like crap while their agents visit the property then these are the guys for you.
Terrible Property Managers
Don't use this company if you want to protect your property. They side with the tenants, and the contract you sign with Harcourts changes at their whim. No Integrity! They also have a large turnaround of staff so you have to keep repeating instructions specific to your property even though those instructions should be on file. No worth the money to engage.
- Verified customer
I will never deal with Harcourts ever again
It all has to do with me buying this house last year.
I said to the real estate lady that I wanted to buy this house, but she said another person put in a bid the day before & I would have to put in a bid; which I did.
All because of this lady in Tullah who was not happy I was bidding on this house in town, her friend wanted that house and [name removed] made my life difficult.
Taking days to reply to emails. She even suggested I reconsider buying in this town, all because I asked how the water was.
After I won the house I asked for the keys t...
Harcourts Keilor East
Vendors beware of Basil at Harcourts Keilor East. Charges through the nose on advertising fees and then after your property passes in at auction, completely ignores your property and puts it in the too hard basket.
This downturn in the property market really shows who the good and bad estate agents are.
Supposedly had an offer for my home, but never saw it in writing. Only to find out today that the supposed prospective buyer bought another property, which was smaller, for $40k more, when we were told that the buyer wouldnt budge on the offer....Told not to do an open inspection as his offsider was having Saturday off! Also, on another open inspection, there were no flags or signs to promote the property around the area. Saw Basil two, three times max after the property passed in at auction. Then to top it off, would not even compromise on adjusting the over the top advertising fees. Do not waste your time with this "real estate agent".
Stay Away From Harcourts Broadwater If You Are Renting
Recently Harcourts Broadwater has been giving Notice to Vacate premises to tenants in properties, with cheaper rent, that they manage. They tell the tenants that the property is for sale or owner wants to renovate. But it is a lie. They want you to move out so they can increase the rent to a ridiculous amount the moment the tenant moves out. They will keep increasing rent every time the lease is due for renewal. Some of the properties have major issues and they do not want to do any maintenance and will keep increasing the rent regardless. In s...ome properties, where they say it has been renovated, the property still has original water damaged cabinetry. The renovation was DIY repair job by the owners. A paint job, lick of paint, may be new carpet and everything else not fixed at all. Even their sales properties are overpriced. Contact from sales staff is very slow. If you ask questions, they avoid the question altogether. Their sales tactics seem very shifty compared to other real estate agencies. Overall, my experience with Harcourts Broadwater is not good. I would advise not to deal with them. Best to use other real estate agents. Money comes first with Harcourts Broadwater. You will regret dealing with them. Best to stay away.
- Verified customer
Harcourts Rouse Hill are slow, lazy and incompetent
We engaged Harcourts Rouse Hill to manage our property in Kellyville Ridge late last year, but it has been a nightmare since day one. First they didn’t do thorough background checks on the tenant prior to him signing the lease and he has been causing problems - leaving shopping trolleys and trash all over the apartment block and we have been getting complaints from neighbours.
Secondly they defend the tenant and his poor hygiene at every opportunity explaining that he personal issues. Honestly - that is not our problem, we are paying Harcour...ts to manage the tenant and keep the property in good condition and clean. When we ask for them to actually do their job they shift the blame onto rental laws in NSW, saying their hands are tied and there isn’t much they can do. Lastly, they are very slow to respond to emails using excuses like being short staffed regularly. It takes multiple reminder emails and phone calls to get them to actually respond. When they finally respond the response is poor and not the outcome we were looking for. We have made a compliant to the CEO of Harcourts and he delegated the issue to his National Manager - who spoke well but hasn’t taken any visible action to make things better. Would definitely not recommend Harcourt Rouse Hill to anyone looking for a Rental Property Manager.
Harcourts Yeppoon Property Management is a disgrace
Unprofessional, unethical, unhelpful - one staff member in particular is more hung up on pointing fingers instead of answering questions. Instead of answering reasonable questions and providing information requested she was hell bent on bullying, lying, insulting and blackmailing - I have never come across anything quite like it.
Unprofessional, unethical, lying, deceitful and aggressive describe the behaviour of [name removed] of harcourts. Had to pay a month extra rent because she denied my request to leave property without even asking agent the landlord of our request. Was laughed at on the phone and spoken to like she was an immature teenage girl. This agent needs to grow up and learn how to be professional. Appalling behaviour
Terrible Customer Service
Since I paid the bond and the first two weeks rent, the agent "PJ" and customer service manager stopped replying my message. I have waited for seven days to sign a contract regarding the apartment I will rent, but no one in the agency could be contacted. Also, the website is currently on maintenance. There are three days left to move in, and I am worried that I got cheated.
The hierarchy together with other senior management heads, will have to seriously consider training all of their staff to be polite, professional & accommodating with clients. A simple little smile & being courteous is not very hard to offer clients, who spend so much valuable time searching & visiting properties, hoping for the right one, expecting Agents to offer the much needed support & guidance required at the time. Harcourts in Berwick & Narre Warren South, are the worst we have ever dealt with concerning rental/leasing properties in a long time.
Internal Processes Not Very Good
Harcourts Coastal Broadbeach keep sending me publicity material in the mail, notwithstanding that I have on at least half a dozen occasions, contacted them to have them stop sending the material to me. I have told them that I do not have property on the Gold Coast, nor ever have and that I have no idea why they keep sending me the publicity materials.
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