very slow and careless
Apart for being 6 hours late for the emptying of the house appointment. they then charged for extra time loading their truck. Furniture was damaged and my bicycle was scratched in many places.
Beware Terrible service
The job was removing furniture from a one-bedroom unit to a storage unit. I booked it late Thursday to commence on early Sunday. Paid deposit Thursday. I was misquoted and again talked to them on Friday; he corrected the quote and reduced the price as per quote. They also said they would call me on Sunday morning to confirm time and place before 9:00 am. However, on Saturday the day after sorting out the correct quote and price and the day before the service was to commence, they sent me text messages saying confirm or we cancel, or you lose y...our deposit. Well I was swamped packing the day before our expected moving day, and I don't always see or hear my messages, I am of the older gen and don't carry my phone everywhere I go. I eventually looked at my mail on my computer in the afternoon, and they cancelled the job 24hrs after speaking to them. I tried to contact the office, but there was no reply, nothing, I called his mobile, and no one answered, so I left a message. He eventually answered, and I said to him I paid the money why would I not want you to do the job and if I didn't reply to the email and text why didn't he call my home or the other number I left? He said they only use email and text after hours?? We had a bit of an argument, and eventually, he said if you send an email to confirm he would do the job. Well, I sent the email confirming, and he said ok. About two hrs after he sent another text message saying he cancelled the appointment again. We were moving out and expecting things to be a bit rocky; however, this was beyond the pale, I felt sick as we had to rush and try and find someone else at the last minute. He has a lot of good reviews, but they are for skip bins, not furniture removal. Never again. Moving is stressful enough without having to put up with people who don't care.
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