Reviewer Photos & Videos
Shipping dates are false
I paid $50 for express shipping with the advertised delivery date on the website as 21 December 2020. It is 29 December 2020 and my order is yet to arrive. Upon contacting the courier service DHL, they advised me that the advertised delivery dates on the website are false and this is an issue with the seller. The hard to find customer service have deflected this as an issue with me not being able to read estimated delivery times despite the arrival date of 21 December 2020 being displayed on multiple areas of the website and my purchase receipt.
I’m outraged that I paid triple the price for express shipping when my item would have arrived by now via normal shipping routes.
- Verified customer
My order hasn't arrived yet! Its been 33 days and no sign of my order and no delivery schedule
Have purchased a "Personalized initial wreath bathroom set" on 3rd December. The estimated time of delivery was on 14th December but still no sign of my order. The last response I got from support was that there are delays (dated 18/12 request #713274) and no answer after that, and there is no other way to contact them. This was a Christmas gift. Very disappointed with the service.
I hope the product is not as wrong as the customer service. Trying this means to reach them - I hope they see this, and fix my order.
Not at all happy, should have ordered from somewhere else. Won't recommend.
Ordered several hampers from The Food Purveyor, some sent to wrong address and one still not shipped. Hamper was very expensive for what was given, I would not recommend ordering from them
Great in concept, poor in execution
I really wanted to like this company - the products are unique and I love the concept. However, the supply chain and communication is where this company really needs to direct attention. I ordered a gift for Father's Day 3-4 weeks prior to the date (with the product clearly stating there was a 7-15 business days delivery). However, 3 weeks after Father's Day, i am yet to receive any communications on where the product is. There is simply no proactive action being taken.
It's a pure marketplace play - and 'hardtofind' needs to ensure that the vendors are accountable for sticking to the timeframe or it risks reputational damage... looking at the reviews here, it appears it already has fallen into that trap.
I initially wrote a review that I was disappointed that my order had not been delivered after waiting 5 weeks. I emailed twice the Australian contact with no response, I emailed yesterday directly the supplier,Jonny’s Sister & had a reply within 2 hours explaining there were delays with customs, which was correct, my parcel was delivered late yesterday, I am very happy with the personalised tin for our friends 10th wedding anniversary, a big thank you to Jonny’s Sister UK.
Good Products...Great Odea...but...
The intent of a gift is to let the reciever know the sender is thinking of them...but that will not happen if they won't put the sender's name in the box or the communication...how will the reciever know??? Customer service is terrible and CEO won't respond via LinkedIn.
Good product, good customer service, but bad surprise
Nice product, fast and kind customer service, but unfortunately I found myself with a bad surprise. I ordered a personalized bracelet for my anniversary, specifically the bracelet with coordinates. Mine was the fault of not reading correctly, but know that the coordinates are not written because they use words. They write it in description, but at the end in my anniversary bracelet they wrote ARRANGEMENTS.
The reviewer stated that an incentive was offered for this review
Never received item, took weeks to get refund
Never received my item which I purchase forg husbands first Father’s Day.
Email back and forth with them spelling my name wrong and after week I got a refund but not the full amount. Total nonsense will not waste my time with them again
Hard to Find - Wattle Tree Flute
Purchased a personalised flute feom Hard to Find website from seller Wattle Tree. Paid $46 for a flute with engraving. In description it states high quality glass flute. Thick and cheap!!! Very disappointed, as I purchased this for a 60th and I could purchased a whole set of high quality flutes for same price. Website were friendly.
I ordered a personalised leather keyring for $50 a month ago, I thought it was a bit expensive but thought at that price it must be really nice and great quality. How wrong I was.
Today a whole month later I finally received it, it is a pathetic bit of leather with the name barely imprinted on, not to mention the letters aren't in a straight line and are all over the place.
It might only be a keyring but I feel I have been ripped off. I bought it for my partner as it has our dogs name on that recently passed away, I feel embarrassed to give it to him. I guess at least its the thought that counts! I wont ever be shopping here again
Beautiful keepsake box
Just received this wonderful keepsake box from Hard to Find. We oredered the keepsake box intended for christening since it has the measurement we want but the problem is we need it for our dog's ashes. We requested for the cross symbol to be replaced with a pawprint and their customer service were great in making sure our special request was met by monitoring it and updating us about it. I can't be happy enough!
Buffalo leather wallet
How disappointing I bought this Credit card wallet as a gift and I am embarassed to give it. This was so not what I expected it cost me $AUD62 and it so so wasn't worth it maybe $AUD30 at the most, won't buy from there again
Will deffiently not consider shopping here again
I paid extra for tracking and didnt even receive my tracking number. If I knew this I wouldn't of wasted my time paying the extra $$.
I never received a confirmation order email, so was left wondering if my payment went through And was never kept in the loop.
The whole month I waited I got 2 spam emails for advertising purposes and 1 email that I had to ask for my tracking number which I shouldn't of had to ask for, should of been sent the moment I paid.
The site has one set of rules and the person/company making them has there own set of ru...
Ordered personalized engraved golf accessories set. Engraving was Incorrect, Ordered 4 character first name for tees, received 2 tiny initials barely readable ,without any between dots. The Divet repair tool and marker also 2 initials no between dots and So. Badly scratched, looked used. ( I cant believe it could be sent out like that).. Took 3 weeks Sydney to Melbourne
was a birthday gift which arrived late .. I was so embarrassed .....Unacceptable
Forget paying for priority post. No accountability and very poor experience
I ordered a gift from this site which shipped from the UK. I paid priority post which ensured a 5 day delivery window. Two weeks later and the gift still hasn't arrived. Numerous contacts through support and the seller direct - with a poor response rate and no accountability at all. No apologies. Seller had closed for a holiday and didn't meet their own delivery time frames advertised. It took over 9 days from ordering to even get the item in the post. I'd never use this site again. Not sure what I paid priority post for. The gift itself looks ...amazing online and was expensive over $200.00 but who knows what to expect since I haven't even got it yet. They (seller and site) have absolutely no accountability at all for anything. Totally disappointing experience. Never again.
Poor e-commerce site
I ordered some items from same seller, and 2 weeks later my order was cancelled by HTF as seller claimed the items were out of stock. I was sent an email stating that I was to be awarded a store credit + 10% (automatically) or a refund + 10% to my bank account within 3 days, if I replied to the email. I replied to the email as advised and it bounced back. Numerous emails and contact form via website, and a refund of items minus the PayPal fee was finally was awarded. Another email with feedback, as I was now out of pocket, and did not receive t...he 10% inconvenience gratuity. Finally received the PayPal fee back. But no response to my constructive feedback email. Poor customer service. No transparency and no way to contact or speak to someone, other than thru their generic support email. Not worth the hassle. The items are still listed as “for sale” and available on their website :((
Questions & Answers
How do I get hold of this company? I have ordered something and have not received a confirmation.
I ordered a gum leaf board not so long ago. I would like to order another one large this time. I was wondering if the following could be engraved.
Jess & Marcel 16/11/19
It is a wedding present for my daughter from her old Labrador Ben!
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