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Hard To Find

Hard To Find (page 2 of 2)

1.7 from 39 reviews · View Statistics

Reviews

1.7

39 reviews
  • Product Quality
    2.2 (17)
  • Return Claim MadeYes (7) · No (21)
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Jennifer R.

Jennifer R.Sydney, NSW

Buffalo leather wallet

published

How disappointing I bought this Credit card wallet as a gift and I am embarassed to give it. This was so not what I expected it cost me $AUD62 and it so so wasn't worth it maybe $AUD30 at the most, won't buy from there again

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Kitty895

Kitty895Sydney, NSW

Will deffiently not consider shopping here again

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
vicsatester

vicsatesterSydney, NSW

  • 5 reviews
  • 3 likes

Poor quality product and little customer service

published

MAHI leather bag
The quality was appalling, colour isnt what I expected, the stitching is not straight and the bag looks unfinished with threads everywhere.
Customer service is really unable to help. The only solution is that I pay $70 postage to return it that they will later reimburse.

Product Quality
Incentivised ReviewNo
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Extremely Disappointed

published

Ordered personalized engraved golf accessories set. Engraving was Incorrect, Ordered 4 character first name for tees, received 2 tiny initials barely readable ,without any between dots. The Divet repair tool and marker also 2 initials no between dots and So. Badly scratched, looked used. ( I cant believe it could be sent out like that).. Took 3 weeks Sydney to Melbourne
was a birthday gift which arrived late .. I was so embarrassed .....Unacceptable

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Leah M.

Leah M.

  • 2 reviews

Fantastic Experience

published

Really needed to get my item within 15 days (website said up to 14) . I asked them if there was any way it could be assured to get to me and in only 6 days it wad on my doorstep! Customer service and product was great!

Incentivised ReviewNo
Return Claim MadeNo

Disappointing product

published

Ordered the carry bag in cowhide which is more like yak! doubt the leather is real - very disappointed in this product. The only positive was the tracking system - it was accurate!

Product Quality
Incentivised ReviewNo
magnolia1

magnolia1Greater Melbourne (Inner), VIC

  • 5 reviews
  • 11 likes

Forget paying for priority post. No accountability and very poor experience

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
magnolia1
magnolia1

I also requested a tracking number which took around 5 days to get!! The site and seller did reply eventually with the track # but the seller didn't give a hoot about the delays at all.

Caprice S.

Caprice S.South East Queensland, QLD

Poor e-commerce site

published
Incentivised ReviewNo
Return Claim MadeNo

Do not use this site.

published

Goods ordered never received , now seeking refund.
Just found out a family member had the same experience of no goods received
Am awaiting response for refund and will be pursuing this vigorously

Incentivised ReviewNo
Return Claim MadeNo
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Anna

AnnaGreater Melbourne (Metropolitan), VIC

Terrible

published
Incentivised ReviewNo
Return Claim MadeNo
SMB

SMBSouth-Eastern Region, NSW

  • 2 reviews
  • 1 like

Gift voucher not received

published

I purchased a $100 gift voucher for my daughter's birthday and one week later I still don't have it - it is supposed to be delivered directly into my inbox. They have told me they keep resending it but it still isn't here. I gave them an alternative email address and it hasn't arrived into that inbox either. I have been contacting them daily to chase it up (no phone number so I have to use the live chat function), and they keep saying to check my inbox. Also checked the spam and it didn't go in there either.
They also charged fees for using ,my MasterCard. Very unhappy as I had no gift for my daughter

Incentivised ReviewNo
Miss C

Miss CSydney Surrounds, NSW

  • 5 reviews

Good range of products - check the returns policy

published

I returned item of clothing and was provided a store credit - unfortunately I lost the email advising about the store credit. I recently logged into my account and saw the credit had expired a month ago so I contacted HTF to ask about the expiry of the credit. I was advised no it could not be used - however, they reconsidered my situation and allowed the credit to be used. Be advised that if you do return a product, you will likely be provided a store credit and not a refund - credits are to be used within 12 months - make a note in your diary so you do not lose the credit

Incentivised ReviewNo
Return Claim MadeYes
Liv

LivSouth Australia

Poor service and terrible returns policy

published

I ordered items of clothing on this site which were too small, only to realise that if that is the problem then they will not offer you an exchange, only a store credit, and you have to wear the cost of return postage.

When I told the online chat consultant that I was disgruntled that as a result of an increase in price of the products since I purchased them, I would be considerably out of pocket to simply replace the items by repurchasing them, the response was "all good, just let me know what you decide to do".

It was far from "all good" and I will not be purchasing through this site again

Incentivised ReviewNo
Return Claim MadeYes
Annie

AnnieSydney

Order cancelled right before christmas

published

I ordered a personalised Christmas item 20 days before Christmas from this website for my son. I was informed by email it would arrive by Christmas. On the evening of 20th December I was informed that the order would be cancelled. Surely I could have been informed of this earlier so that I would have had time to arrange an alternative item or maybe they could have offered a replacement item or gone some way to show their goodwill. Such shocking service. Will not be purchasing from Hard to Find again.

Excellent service

published

I have ordered Terrazzo cheeseboard for my daughter's Christmas gift, she loves plenty of the items on your website btw. The cheeseboard was delivered really quickly, I'm very happy and grateful. Thank you very much

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Do not buy from this store

published

I purchased an A3 personalised dictionary print from hardtofind. It cost me $40 aud. I received it around 11 days later and it was literally a paper. I paid $40 for a paper printed from office works. Before I purchased the product i read the return policy and it stated that 'any item for any reason' can be returned. I emailed the seller and the company but they won't give me a refund. This store is a scam and I urge everyone to think twice before putting their money this company

Consistently good service

published

I've been buying from Hard To Find for many years, and the service has always been excellent. The product range is so unique, Hard To Find is my go-to for gifts.

September 29th 2018 Update: Happy with my purchase

I just purchased another gift from this website and once again, I'm very pleased with both the product and fast delivery! I tell all my friends about Hard To Find!

K c

K cNew South Wales

  • 9 reviews
  • 10 likes

Can not fulfil order, did not notify of this

published

Terrible experience buying from them, bought two items and upon making my own inquiry was in formed could not fulfill and only could provide one. Would not refund until one,item marked as sent, will never buy from again, order made through hard to find but would not accept any repsonsibilty for this issue blaming the supplier. I should not have been able to purchase two items if they were not available, still waiting on the one item to be sent and still waiting on a refund 8 days later. Also charge fees regardless on how payment is made. Customer service is poor

Talreuse

Talreuse

  • 10 reviews
  • 9 likes
  • Verified customer

Charging you Paypal fees

published
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Questions & Answers

jon moldrich

jon moldrichasked

Where can I purchase enuaid in Australia

No answers
Carolyn E.

Carolyn E.asked

How do I get hold of this company? I have ordered something and have not received a confirmation.

1 answer
Sharon K.
Sharon K.

I had so much trouble with Hard to Find, you need to Email with any queries. My orders were an absolute stuff up, I will never order anything from them again and wouldn't recommend to anyone. Good luck

Janet

Janetasked

I ordered a gum leaf board not so long ago. I would like to order another one large this time. I was wondering if the following could be engraved.
Jess & Marcel 16/11/19
It is a wedding present for my daughter from her old Labrador Ben!
Thank you
Janet harlow

No answers

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