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Hard To Find

Hard To Find

1.7 from 39 reviews · View Statistics

Reviews

1.7

39 reviews
  • Product Quality
    3.5 (2)
  • Return Claim MadeYes (0) · No (3)
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Jarrod

Jarrod

  • 2 reviews

I haven't received my order! ETA was the 14 Dec 2020 (now 21 Dec). I contacted their team & they still haven't responded

published

[UPDATED] - Arrived thankfully and product is of good quality and team eventually got back to me but still annoyed with delay and customer service.

[Previous} Ordered previously through this website with no issues but this time the ETA was supposed to be 14 Dec and it is now the 21 Dec and their team have not provided any updates on a new ETA and when both emailing them and contacting them on FB messenger I haven't got a response yet! Hoping they see this so they fix my order - really bad customer service.

Product Quality
Incentivised ReviewNo
Pinot77

Pinot77Melbourne

  • 3 reviews
  • 2 likes

Great in concept, poor in execution

published

I really wanted to like this company - the products are unique and I love the concept. However, the supply chain and communication is where this company really needs to direct attention. I ordered a gift for Father's Day 3-4 weeks prior to the date (with the product clearly stating there was a 7-15 business days delivery). However, 3 weeks after Father's Day, i am yet to receive any communications on where the product is. There is simply no proactive action being taken.

It's a pure marketplace play - and 'hardtofind' needs to ensure that the vendors are accountable for sticking to the timeframe or it risks reputational damage... looking at the reviews here, it appears it already has fallen into that trap.

Incentivised ReviewNo
Return Claim MadeNo
Sara

SaraGreater Melbourne (Metropolitan), VIC

Good product, good customer service, but bad surprise

published

Nice product, fast and kind customer service, but unfortunately I found myself with a bad surprise. I ordered a personalized bracelet for my anniversary, specifically the bracelet with coordinates. Mine was the fault of not reading correctly, but know that the coordinates are not written because they use words. They write it in description, but at the end in my anniversary bracelet they wrote ARRANGEMENTS.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Susie

Susie

  • 2 reviews

Hard to Find - Wattle Tree Flute

published

Purchased a personalised flute feom Hard to Find website from seller Wattle Tree. Paid $46 for a flute with engraving. In description it states high quality glass flute. Thick and cheap!!! Very disappointed, as I purchased this for a 60th and I could purchased a whole set of high quality flutes for same price. Website were friendly.

Incentivised ReviewNo
Return Claim MadeNo
Blaire

BlaireGreater Melbourne (Outer), VIC

  • 2 reviews

Communication needs improvement

published
Incentivised ReviewNo
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Questions & Answers

jon moldrich

jon moldrichasked

Where can I purchase enuaid in Australia

No answers
Carolyn E.

Carolyn E.asked

How do I get hold of this company? I have ordered something and have not received a confirmation.

1 answer
Sharon K.
Sharon K.

I had so much trouble with Hard to Find, you need to Email with any queries. My orders were an absolute stuff up, I will never order anything from them again and wouldn't recommend to anyone. Good luck

Janet

Janetasked

I ordered a gum leaf board not so long ago. I would like to order another one large this time. I was wondering if the following could be engraved.
Jess & Marcel 16/11/19
It is a wedding present for my daughter from her old Labrador Ben!
Thank you
Janet harlow

No answers

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