I haven't received my order! ETA was the 14 Dec 2020 (now 21 Dec). I contacted their team & they still haven't responded
[UPDATED] - Arrived thankfully and product is of good quality and team eventually got back to me but still annoyed with delay and customer service.
[Previous} Ordered previously through this website with no issues but this time the ETA was supposed to be 14 Dec and it is now the 21 Dec and their team have not provided any updates on a new ETA and when both emailing them and contacting them on FB messenger I haven't got a response yet! Hoping they see this so they fix my order - really bad customer service.
Great in concept, poor in execution
I really wanted to like this company - the products are unique and I love the concept. However, the supply chain and communication is where this company really needs to direct attention. I ordered a gift for Father's Day 3-4 weeks prior to the date (with the product clearly stating there was a 7-15 business days delivery). However, 3 weeks after Father's Day, i am yet to receive any communications on where the product is. There is simply no proactive action being taken.
It's a pure marketplace play - and 'hardtofind' needs to ensure that the vendors are accountable for sticking to the timeframe or it risks reputational damage... looking at the reviews here, it appears it already has fallen into that trap.
Good product, good customer service, but bad surprise
Nice product, fast and kind customer service, but unfortunately I found myself with a bad surprise. I ordered a personalized bracelet for my anniversary, specifically the bracelet with coordinates. Mine was the fault of not reading correctly, but know that the coordinates are not written because they use words. They write it in description, but at the end in my anniversary bracelet they wrote ARRANGEMENTS.
The reviewer stated that an incentive was offered for this review
Hard to Find - Wattle Tree Flute
Purchased a personalised flute feom Hard to Find website from seller Wattle Tree. Paid $46 for a flute with engraving. In description it states high quality glass flute. Thick and cheap!!! Very disappointed, as I purchased this for a 60th and I could purchased a whole set of high quality flutes for same price. Website were friendly.
Communication needs improvement
Don’t bother messaging or emailing this company with general questions about your order as they won’t be answered, at least that was my experience. Ended up communicating with the seller directly and cutting out the middle man and got a follow up reply quite quickly. They take your money promptly but god forbid you want more information about when it will arrive! In their defence my order number was sent to my old email address and was left unseen on my end, but trying to get a hold of them via their social media is like pulling at teeth and I’...m still waiting for a response a week later which I’ve just accepted won’t be answered. Oh well, hopefully the product will be worth all the hassle once it arrives as it looks quite nice in the photos!
Questions & Answers
How do I get hold of this company? I have ordered something and have not received a confirmation.
I ordered a gum leaf board not so long ago. I would like to order another one large this time. I was wondering if the following could be engraved.
Jess & Marcel 16/11/19
It is a wedding present for my daughter from her old Labrador Ben!
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