I returned item of clothing and was provided a store credit - unfortunately I lost the email advising about the store credit. I recently logged into my account and saw the credit had expired a month ago so I contacted HTF to ask about the expiry of the credit. I was advised no it could not be used - however, they reconsidered my situation and allowed the credit to be used. Be advised that if you do return a product, you will likely be provided a store credit and not a refund - credits are to be used within 12 months - make a note in your diary so you do not lose the credit