As of June 18th, 2020, Welsh Homes rebranded to Harmac Homes.
Reviewer Photos & Videos
- Verified customer
Terrible service, no pride in their work
Lots of issues with the build. Builder constantly making false promises and covering up work. We were told in october that "handover will be in a few weeks". Fast forward to january, 1 month past our contract date, we finally had handover, with substandard work, as we got sick of waiting for welsh to fix their mistakes.
We were promised "weekly updates" which we got about 6 over 10 months of building. Lots of issues with the quality of worksmanship. Plaster walls weren't sanded before being painted. Mis-laid slabs (water tank and house).
- Verified customer
Still waiting for outstanding maintenance to be completed - 12 months after moving in. Terrible customer service.
Responsive and good communication right up until handover. It all changed though once they got my final payment. I foolishly accepted handover thinking Welsh would follow through with their empty promises about completing some of the defects pointed out during inspection. I had to chase them for the 3 month maintenance inspection - in which numerous defects and issues were identified (when it did eventually happen). That was over 7 months ago...Welsh do not answer my calls or respond to my voice messages regarding committing to completing the...outstanding work. Still waiting for my home to be completed - I moved in over 12 months ago. My experience of building with this company has been extremely dissatisfying. Would definitely not recommend - very poor quality service and product, as attached photo of my loungeroom wall shows.
Questions & Answers
Where do we go to chose colours and furnishings etc before the build starts
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