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Harris Farm Markets Online Store
ManfredSydney, NSW
- 4 reviews
Could be great, but it's not.
Tried the Online Shop the first time, became aware of it through an American Express Promotion: Spend $ 150, get $ 30 back.
The good: Order process good, wide range of products (or maybe not), convenient delivery windows, prompt delivery, decent customer service, very good packaging, no plastic bags
The bad: Some products ordered apparently not available and cancelled. Other products ordered were substituted by inferior products (specs, weight..).
After complaining customer service promptly reacted and refunded the substituted products.
Howev...Read more
1 comment
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Flawless experience- very happy customer!
Beautiful produce. Beautifully packaged. Delivered with a smile. They even let me add a forgotten item (milk of course) via live chat, six hours before my delivery window. Website was very user-friendly too. A shopping experience that sparked joy.
1 comment
Angus H.Harris Farm Markets
Thanks for the lovely feedback! :)
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- Verified customer
Rotten fruit delivered
The mandarin fruits delivered to me include rotten ones. Was not expecting this so I was disappointed. This Summerina mandarin costs $1.08 each, very expensive. I found this type of mandarin only available in certain green grocers but not available in big grocery stores, so I gave in to the online price even though its pricey. think Im not going to order from this store again.
3 comments
Angus H.Harris Farm Markets
Hi there, thanks for your feedback.
I'm sorry for any issues you encountered with your online order. That's really not what we strive for at Harris Farm so I would like to apologise that we have let y... Read more
PO#507971
Angus H.Harris Farm Markets
Our team will be in touch soon!
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JDK91Sydney, NSW
- Verified customer
Online in the bin.
While the concept is great, and I like the minimal packaging.... my produce came to me badly beaten and rotten. I had to argue repeatedly to have the worm infested produce refunded to me. I also recieved cream that expired 3 days after I bought it. I feel like they take advantage of the fact that you are online and you get what you're given. I am absolutely disgusted with the audacity they to charge high prices and give poor rotten quality.. as half my ingredients had to be discarded, I ended up having to go back to the shops and repurchasing s...Read more
o defeated the entire purpose. November 20th 2019 Update: Horrific black prawns Disgusting that this was sent to me. The prawns are rotten. Ewww. I honestly don't know what makes them think that this is even remotely acceptable. I am beyond upset.1 comment
Angus H.Harris Farm Markets
Hi there, thanks for your feedback.
I'm sorry for any issues you encountered with your online order. That's really not what we strive for at Harris Farm so I would like to apologise that we have let y... Read more
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VM D.
- 5 reviews
Half of my order was missing
I cant believe that this is my first order and $50.00 worth of beef is missing from the delivery. I checked front of the driver and he said to call the office. I call the office and waited for 15 minutes with some dull music on, and then the voice mail told me to leave the message. Then I called again, the lady who works in the call centre is in Phillipines. ?. I know you want to make more profit but this is not a way to do it. I am very upset and will never ever shop at this online shop. Not recommended.
1 comment
Angus H.Harris Farm Markets
Hi there, thanks for your feedback.
I'm sorry for any issues you encountered with your online order. That's really not what we strive for at Harris Farm so I would like to apologise that we have let y... Read more
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Amy G.Sydney, NSW
Very happy - would recommend
Was really happy with the whole service. The ordering was easy and I thought the delivery was really affordable (considering that it costs almost $15 from Woolworths!). I was impressed by the tracking which actually showed you were the truck was. Produce was beautifully selected - the picker obviously was very considered.
Note: this is all in light of the TERRIBLE experience I've been having with late orders, incorrect items from the big grocery stores online services. HFM have nailed it!
1 comment
Angus H.Harris Farm Markets
Thanks for the lovely feedback Amy :)
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Jess maherSydney, NSW
Used to be amazing... suddenly not great
I usually love you service and have highly recommended to so many ppl!! But lately guys the service has really dropped. Is there some kind of new policy about under cutting orders where you cant meet the exact requirement eg I ordered 1kg of chicken thighs and you only delivered 400gms!! This means I need to go the shop last min to make up for the gap. Last week grapes and potatoes were under cut. I was entertaining and had to go to the shop minutes before my guests arrived to make up for the unexpected gap!! This is not good... initial defeat...Read more
s the purpose of an online shop if I need to go to the shop as well as placing an order.... also this week I ordered croissants for my sons lunch and these didnt arrive, and I was noticed or offered a substitute.. again, I now need to go the shop to make up for this... can you let me k own if you plan to rectify these things? Im a regular shopper and would to continue to be and recommend your service.3 comments
Angus H.Harris Farm Markets
Hi Jess, thanks for your feedback.
I'm sorry for any issues you encountered with your online order. That's really not what we strive for at Harris Farm so I would like to apologise that we have let yo... Read more
PP#502333
Angus H.Harris Farm Markets
Thanks for that information. Someone from our online team will be in touch soon!
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BarnsterCoogeeSydney, NSW
Excellent service
Always great quality produce and excellent service. When I have had an issue with my order (only twice in over 2 years), they have addressed it immediately and in a more than satisfactory way.
Repeat customer.
1 comment
Angus H.Harris Farm Markets
Thanks for the lovely feedback :)
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GnTSydney, NSW
Items left at warehouse
Warehouse left our cold bag with milk, yoghurt, mince meat, sausages at the store. Disappointing this error was not be rectified ASAP, waiting till the following morning when it was too late!
3 comments
Angus H.Harris Farm Markets
Hi there, thanks for your feedback.
I'm sorry for any issues you encountered with your online order. That's really not what we strive for at Harris Farm so I would like to apologise that we have let y... Read more
Hi, Our order number is PP#500827. The mushrooms was also left out completely after the cold bag was delivered. It was delivered later the following day. We would like to continue using Harris Farm on... Read more
line but the packing at warehouse is very unreliable. Making contact with customer service was not easy either as it was often engaged.Angus H.Harris Farm Markets
Thanks for that information. Someone will be in touch soon!
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Lenuta Hellen NadoluSydney, NSW
Perfect!
Absolutely fresh, delivered within the specified time frame. I had a big order and despite that every item was carefully packed. Thank you for your amazing service much appreciated by us, the customers.
1 comment
Angus H.Harris Farm Markets
Thanks lovely <3
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Disappointed with produce quality
Did my first online order a few days ago. While I really loved the online shopping And tracking side of things, I was quite disappointed with the quality of the produce. Many of the greens ordered arrived wilted. Organic green beans looked old and near rotting.
4 comments
Angus H.Harris Farm Markets
Hi Rach, thanks for your feedback.
I'm sorry for any issues you encountered with your online order. That's really not what we strive for at Harris Farm so I would like to apologise that we have let yo... Read more
Hi the order number is Order PP#497405
Angus H.Harris Farm Markets
Thanks for that information. Someone will be in contact soon to resolve this for you. Have a good one!
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C Ross
- 3 reviews
Worked for me
First time I ordered from Harris farm online. Excellent service. Substitutes were excellent. Tracking worked well too. I didnt feel like leaving the house and I didn't have to. Fantastic
1 comment
Angus H.Harris Farm Markets
Who doesn't enjoy shopping from your couch!! :)
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Very happy you started on lin service
Web site excellent,easy to use,confirmations prompt and accurate. Delivery on time .Packaging good but salad in plastic box came open,try sealed bags instead.Will be using service weekly much better than using Bowral parking
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Love it!
I love that I can order meal packages and groceries all in one. As a wife and mum of 4 I need simple and tasty - Harris Farm meals and groceries tick all the boxes. Life saver.
1 comment
Angus H.Harris Farm Markets
Thanks for the great feedback :)
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MegTSydney Surrounds, NSW
So convenient!
My local Harris Farmers Market is 40min drive away. I’ve always loved the fresh produce and variety that Harris has, so to be able to buy online has been fantastic!
1 comment
Angus H.Harris Farm Markets
Thanks for the lovely feedback Meg!
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Impressed!
No plastic waste. Fresh and prompt delivery. Produce looks great and cold items were still chilled. I think I've found my new source for fresh fruit and vegetables! Getting my next order ready!
1 comment
Angus H.Harris Farm Markets
Thanks Mindy! happy shopping :)
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SydneyJSydney, NSW
- 3 reviews
- 4 likes
- Verified customer
Fantastic service!
Thank you for the very fast delivery of my very hard to find sauce! Long shelf life too. I'll be back! Very easy to order on line and delivery within two days.
1 comment
Angus H.Harris Farm Markets
No worries at all, happy shopping!
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Sue
- 2 reviews
- 1 like
Brilliant! Just brilliant!
I love Harris Farm and shopping online makes my life so easy. Simple website to use; delivery was prompt; delivery man courteous; my order exact and fresh produce just as I would have picked myself. Thank you!
October 5th 2019 Update: Makes my life so much easier
Delivery arrived when expected after a text message to let me know it was on the way. The produce was beautifully fresh and grocery/fridge items exactly as ordered. I like dealing with a family business and LOVE having someone lug my shopping home for me! Thank you, Harris Farm. You’re the best.
1 comment
Angus H.Harris Farm Markets
Thanks for the lovely review Sue :)
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UnknownSydney, NSW
Quality of some produce terrible
This is one of a number of times I have received old and bruised avocado's as part of the order. It is not acceptable to push old produce via online orders.
1 comment
Angus H.Harris Farm Markets
Hi there, thanks for your feedback and sorry for our delayed response.
I'm sorry to hear that your avocados were not great. That's really not what we strive for at Harris Farm so I would like to apolo... Read more
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alisonphi
- 2 reviews
- 2 likes
Order over 3 hours late
Had to call to say that 11:30pm is a bit late for a delivery considering it was suppose to come between 6pm-9pm. No phone call from you guys. No phone call from you guys to advise driver was running late. Will see what time you try tomorrow.
Now I know why I stopped shopping online with you.
3 comments
Angus H.Harris Farm Markets
Hi Alison, thanks for your feedback and sorry for our delayed response.
I'm sorry for any issues you encountered with your online order. That's really not what we strive for at Harris Farm so I would ... Read more
Order number PP#483006
Angus H.Harris Farm Markets
Thanks for that information, someone will be in touch today!
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Angus H.Harris Farm Markets
Hi Manfred, thanks for your feedback.
you down in this instance. If you could let me know your order number our online customer service team would be happy to follow up. I look forward to hearing from you.I'm sorry for any issues you encountered with your online order. That's really not what we strive for at Harris Farm so I would like to apologise that we have let... Read more