Could be better
I have been ordering online with HFM for nearly 2 years on & off & not one of my online orders has been received in full. Invariably there are always items missing. So my beef is: Why show them available for an online order if they are not. This is extremely frustrating when you want to plan a meal around items you have picked for delivery. Yes, refunds for are always given for missing items, but this does not resolve the ongoing problem.
In addition, in my last 2 deliveries, I have noticed a degradation of produce where it is rotting or slimy e.g. watercress. I have always viewed HFM as high quality, but this issue seems to be something systemic from the store that is doing the delivery. I am not impressed.
Best quality as usual
Ordering fresh produce online always comes with risks but with Harris farm you are safe as every single piece is just beautiful. Love the goods and love the service. The only reason I didn't give full mark because one order was messed up. I ordered whole black pepper with grinder but was given himalayan pink salt+pepper.
Meal Kits ~ Posh & Fancy
We studied your meal kits online and believed they are great value. We are a family of 4 so having all the shopping done and delivered to us in excellent packaging is paramount. Really looking forward to cooking with HFM. Love having the printed recipe in the box as well. Congratulations on such a great concept.
I haven't got strawberries yet. I ordered 2 organic strawberries. I send them email and they said the Strawberries was out of stock. I was not notified about that.
Hope so next time this won't happen. Disappointed with that.
Out of stock on many common items and no information given on missing items. Had to chase them up myself.
A perfect way to shop for your fresh food
I’ve been ordering online with Harris Farm each week for the last 4 months. Best decision ever! I work long hours full time and getting all of my fresh food and pantry items delivered straight to my door saves me time and money. It’s easy, convenient and the quality is top notch. Thanks Harris Farm for making my life that little bit easier.
Perfect place to shop online
Easy to use website and the freshest food always received, delivery driver always friendly and helpful. Love how I can do all my shopping in one place
Super efficient and beautifully fresh produce. Convenience is unmatched. Been away for a while and forgot how good they are. Well done team HFM.
everything was perfect. Delivery on time. products all tops only complaint was "specials" said artichokes 99 cents and I was charged $1.99. no big deal
January 3rd 2019 Update: Got it down o a great system
Everything was OK. even the delivery time. I will soon earn gold class status with you . Thanks very much.
First order and delivery was 20mins late, a text message would have put my mind at rest.
1 x pomegranate and 1x packet sliders missing.
A refund of $11.98 was made but unsure why? 2 packets of sliders equated to that price but 1 packet sliders arrived? The new customer 5% discount was not applied at check out but by my reckoning that would be just over $10.
The small bunch of watercress that arrived was in very poor shape and after reviving only 2/3 is useable.
It has all been a bit of a learning curve and that is the time spent online feels unfruitful (pun intended).
Other items such as pumpkin and watermelon are fresh albeit small in size. It would have been better to have these labelled as such then additional purchase could be made.
All other items purchased are fresh and good.
I will need to consider before choosing to using the service again...
I got my first delivery yesterday. Taken to the kitchen bench then he helped me quickly unpack then return the boxes a thorough gentleman! F and V look nice and fresh. Many thanks. Please don’t give my email address to others.
Support of our farmers
I would just like to thank Harris Farm for their support of Au farmers
From selling “ imperfect picks” to keeping our Au strawberry’s on shelf.. while other big market chains pull anything that is not perfect I can always count on Harris farm to support our AU farmers..well done Bathurst IGA and will be buying off your store now in preference to larger chains
I love Harris farm delivery. thanks for the lack of plastic bags in the delivery. I always tell people that when Harris farm delivery turns up you open the box and feel good about yourself and it looks beautiful! When woollies turn up and it’s all those bags it makes you feel pretty crap.
Excellent and fresh produce but discrepancies in weight and prices.
Can't fault the quality and the freshness - outstanding.
Unfortunately errors recurring on my weekly home delivery orders was too much.
Yes I was credited and reimbursed every time but still got delivered under weight, wrong meat prices (higher) meaning no refund when weight is less than paid for.
I don't have time to spend on the phone explaining price differences between invoiced and received or that 4 times 500 grams is 2 kilos when I receive 1.5 kilo.
I stopped the home delivery service but I still shop at my local Harris Farm.
As I had hoped!
Having shopped at HF Willoughby for many years, I now need to have my food delivered, and was a little anxious as to how that would be. I am delighted to say that the quality is wonderful and the service timely and courteous! Thank you, Harris Farm!
Good choice of items by staff, delivery on time, courteous young man. What more do I want? I am quite happy with my order indwell continue to order as I need more.
Great info allowing me to track the delivery time and where I sit on the delivery queue. And the fresh produce in the order was absolutely perfect. Very happy.
Amazing fast and quality service
Fantastic being able to order on a Sunday afternoon and have delivery by Sunday evening - a blessing for busy families. Great quality and selection and I appreciate how they highlight the produce that is in season and allow the purchase of imperfect fruit. Less wasteful packaging than the majors also.
Every time I have ordered items have been missing. Items missing yet again from an order. Please provide better QA.
I received my first Harris Farm delivery in Canberra this afternoon and I am so impressed.
1) Delivery was tracked, which is not offered by the big chain supermarket from which I normally order
2) I was given the option to leave it at the door, which is very convenient with two small children and also not offered by the big supermarket.
3) Delivery was brought to my kitchen bench
4) And produce was delivered in boxes with almost nil plastic packaging!
5) Best of all, the quality of the produce is excellent - on par with our local farmer’s market and far better than big supermarket produce.
Even my husband was impressed ;-)