Love shopping in store and online!
Loved having my weekly shop delivered straight to my door! Everything from the user friendly-ness of the website to the smiley delivery guy who brought up my groceries (two flights of stairs!) was fantastic. All produce in the box was very fresh and great quality, I expected a few of the items to be damaged but not the case.
Quality fruit and vege is excellent and fresh. Delivery exactly within the selected window. Cheerful delivery person. No plastic bags. Was able to unpack box and cool bag to return /recycle with delivery person.
Most convenient on-line grocery shopping
No need to waste time traveling to and from Harris Farm. Delivery accurate and amazingly speedy on the next day.
Guys really disappointed about the beef fillet I purchased today. Very very poor quality. I have purchased lovely beef in the past but this particular time is terrible.
Fresh and easy
We ordered our weekly shop to be delivered to our house. It was straightforward to place the order and the products were fresh. We'll definitely do it again.
Harris farm such great quality, variety and delivered to your door
Excellent website to order from, so much choice and variety, great start to eating and cooking healthy, fresh tasty food, it's fantastic as you can get dairy, meat, breads, cereals, fruit and veggies. All extra things like herbs, spices, rice, pastas everything but the nappies.
Fruit and veges bruised and damaged
- pears came squished with holes all through them
- eggplant rotten in middle and damaged
Thoroughly disappointed given that products decent price
Some problems every week
The timing of the order was great. Unfortunately there were 3 issues - one item missing, one item not complete (not enough) and one item replaced with another similar but something I am allergic to so no good. I had to make 2 phone calls.
Too much plastic!
Hi Harris Farm,
Thank you for my first delivery: it arrived on time on the same day I ordered and looks like it contains everything I ordered and that all items are fresh and ripe. I thought that there was too much plastic in it, though. I really liked that the snow peas were in a paper bag, not a plastic bag, but the milk was all in plastic bags, even though it was also in a cooler container.
A couple of other things I noticed: the head of broccoli was tiny, so that will be a bit tricky to feed 4 people - very hard to judge that online. I thought that the selection of yoghurts on the website was much less than is available in the store (e.g. I couldn't find the Harris Farm mango yoghurt online). I'd have liked to have the option of buying the lovely fresh baguette sticks online but they didn't appear there either.
Best produce, so easy.
The order was easy to make, it came on time and the products were as always, too quality!
Good food lousy delivery
Good food and prices but the delivery included cold goods mixed up with dry goods in a wet cardboard box. This is the second time in two deliveries, this time I had a packet of dry spaghetti soaked in the box next to the ice bag .. the pasta is unusable unless I cooked it immediately. I also had the very polite driver not understand when he called me and I said come up to the first floor .. he rang the neighbours on the ground floor and knocked on their door - this is not America .. the first floor is above the ground floor. Please explain the difference to drivers perhaps to avoid confusion and delays.. thank you.
Excellant delivery service and tracking
Such a relief to know shopping will be delivered in the early morning milk run love it thanks Harris Farms !
Rewards new customers but not returning customers
I received a card for $40 off my online shopping total and free shipping if buying more than $80. A few hours after completing order and paying for it, I was charged $40 because the discount code was only for new customers. We pay a premium to shop at Harris Farm and it’s disappointing new customers are given a $40 discount, but not returning customers. This experience means I won’t shop in store or online with Harris Farms again because I know they don’t appreciate customers who return, which is disappointing because you can’t stay in business without repeat customers.
Dishonest, dirty but fast
If you need fast food then go for Harris Farm online but beware if you don't receive the product your ordered, they will not tell you nor refund you unless you tell them you have not received it. This is dishonest. Also be prepared for all your vegetables and fruit to be literally tossed into a box and sealed. We received old apples and it was as though we opened a box that smelled like old rabbit food. Poorly packaged and bruised old apples which cost a fortune!
So close, yet so far...
This service could be so good, alas it is not there yet.
For the 3rd week in a row, my order has been missing items. The most concerning part? Harris Farm charged me for these items... and then just missed them from actually getting into my box of food.
Online Shopping needs to save me time, however having to audit the delivery each week, then send a follow-up email is not making this a net win for me.
I love how everything is super fresh. I gave 4 stars because my mushroom order was very bad. I wish they double check this.
Delivery next day
Reliable and punctual
Great Customer Service
Great variety of product
Will definitely become ongoing online orderer
One of the best for fresh food, but over charges at the checkout
I shop regularly there for fruit, vegetables and sometimes for meat / fish. While the most of the products are good, I found at the checkout a thumping bill. So I kept an eye on the billing and found that they over charge- sale products at full price, some items charged twice and the imperfect fruit / veges charged at premium quality price. So look out !!! If this happens too often, I will go to their competitors.
A couple of things that could be better
1.For the second time, my delivery included wilted spinach. I think I will be able to save today's bunch, but the last one I had to throw out ouch! Please consider sending the spinach in a plastic veg bag for protection from dehydration.
2. The mushies sent are beautiful, but as I will not be cooking them tonight I have taken them out of their plastic wrapped container and put them in a brown paper bag to store in the fridge. Please include one of your brown paper mushie bags with plastic wrapped mushies in future.
I think these suggestions will help all on line shoppers.
Great online experience. Delivery not so great
Ordering online is quick and easy. Really efficient. When it came to delivery I paid for a delivery to be within a 2 hour window and it ended up coming outside that window and my delivery left outside my door with no option for the driver to actually come at the allocated delivery time I paid for. The tracking website is great with it telling you where the truck was and what number you were in queue. Only if it was accurate. Driver called me and the website tracker still said 59 minutes till delivery.
Harris farm rectified this by refunding delivery and giving me a voucher though.