Average at best
Delivery times are unreliable and when an item is unavailable they don’t substitute. You have also to check what arrives very carefully as items are often not included even when paid for. Since we often end up at the store anyway (this time it’ll be for coffee and milk!), service feels useless half the time.
Something wrong with the order 90% of the time
The fruit and vegetables (when per the order and not damaged by poor packing and transport) are great. Unfortunately though based on my past 15 orders, 80% of the time there are items missing (but not on the out of stock email, just missing) and items damaged due to being thrown in a box together and tossed around. Bruised fruit, squashed raspberries, apples with nail marks in them). Tonight they called at 6.10pm to say my delivery (due in a 3 hr window between 3-6pm) would be late. Too late - I was out and my milk spoiled. They refund on complaint but I am tired of taking the time to email - they should just get it right the first time.
Dr Geoff B
No seafood, no point.
Lovely friendly staff, a great (albeit expensive) selection of fruit and vegetables, and an excellent range of delicatessen products, too. One could quite happily live by shopping at Harris alone!
But no seafood.
I stopped buying seafood at Harris Farm, Kings Cross (they call it Potts Point, but it's actually Kings Cross), Sydney several years ago once I realised that one particular staff member there was literally incapable of giving the customer the quantity of food that they request. "I would like 1 kilogram of those prawns, please"... "It's 1.3Kg, is that ok?"... "No, I'd like 1Kg or less, please remove some"... "It's 1.2Kg, is that ok?"... Wash, Rinse, Repeat all you like, but you will NEVER get the quantity you request.
On the second or third occasion when this script played out, once I realised that I could no sooner expect this man to give me what I had asked for than to stick his hand into a raging fire at my request, I simply turned, walked away, left him with his damned prawns and never purchased seafood at Harris again.
Now if I had been buying whole fish and he had made a reasonable effort to meet my request insofar as was possible given the sizes of the products on display, it'd be no problem... but prawns? Really, dude? Really?!
Just two weeks ago I watched the same staff member pull exactly the same stunt on my wife. She too requested a specific quantity, was given a substantially larger quantity, and despite repeated requests, the guy simply gave her a "thick face" blank look, exactly as though he simply did not understand her request, when he had decided, for himself, the quantity that she would purchase.
Our conversation as we left the store went like this: "remember, a couple of years ago, I said I refused to buy seafood from Harris again?"... "yes?"... "it was that same guy".
Given that seafood is off the menu at Harris and we need to go elsewhere for that, there's really no reason for us to visit Harris at all any more. Given the convenient location we do prefer to buy veggies at Harris, but there's three supermarkets within a 500 metre radius and none of them charge the high prices for vegetables that Harris do... and two of them sell seafood.
Put simply: no seafood, no point.
(A tall, solidly built man of Asian appearance. Probably thinks he's clever and making a nice profit by pretending not to understand customer requests. He's driven these two customers away! A clear example of a commercial alliance damaging both businesses.)
We got a Delivery yesterday 28dec. The chicken used by date we received was 28 Dec so had to throw away today. I also had to throw half the baby spinach because the poor quality. One of the yogurt used by date is 31st Dec which is really not long.
We used to get a lot of home delivery and I stopped because of the used by date of some of the products was just to short (rather than if I was shopping myself In store). It happened more than once so not just a bas run. I gave it another go because I do like Harris farm but that was again very disappointing. Basically it feels like the packer are getting rid of old stock.
Did not receive what I ordered
I ordered a pack of mackerel among other groceries a day before the delivery, but it was not included in the delivery. I phoned the customer service and was told that they were out of stock, and Harris farm will refund the cost for the undelivered product. She also told me that she would send me a new invoice. But I have not received neither refund nor new invoice. If the shop cannot deliver some products they should phone the customer who ordered and ask if they can provide substitute, because customers are expecting what they ordered and planning meals. In the previous order I was charged 37dollar for a Wague beef priced 24.4 on the pack. Since we pay the delivering cost, more than 10 dollar surcharge is unfair. I’m very disappointed.
Portion are not matching what requested
Fish was off and smell terrible
I want a refund
And popcorn I requested thinking it’s few packs in a bag it came only one small bag and different flavour I ordered
Excellent and fresh produce but discrepancies in weight and prices.
Can't fault the quality and the freshness - outstanding.
Unfortunately errors recurring on my weekly home delivery orders was too much.
Yes I was credited and reimbursed every time but still got delivered under weight, wrong meat prices (higher) meaning no refund when weight is less than paid for.
I don't have time to spend on the phone explaining price differences between invoiced and received or that 4 times 500 grams is 2 kilos when I receive 1.5 kilo.
I stopped the home delivery service but I still shop at my local Harris Farm.
Every time I have ordered items have been missing. Items missing yet again from an order. Please provide better QA.
Fruit and veges bruised and damaged
- pears came squished with holes all through them
- eggplant rotten in middle and damaged
Thoroughly disappointed given that products decent price
Dishonest, dirty but fast
If you need fast food then go for Harris Farm online but beware if you don't receive the product your ordered, they will not tell you nor refund you unless you tell them you have not received it. This is dishonest. Also be prepared for all your vegetables and fruit to be literally tossed into a box and sealed. We received old apples and it was as though we opened a box that smelled like old rabbit food. Poorly packaged and bruised old apples which cost a fortune!
So close, yet so far...
This service could be so good, alas it is not there yet.
For the 3rd week in a row, my order has been missing items. The most concerning part? Harris Farm charged me for these items... and then just missed them from actually getting into my box of food.
Online Shopping needs to save me time, however having to audit the delivery each week, then send a follow-up email is not making this a net win for me.
Why not tell customer you won’t be delivering key items?
This afternoon I received a text message to say my order had been packed. The order arrived this evening and the delivery man brought it inside. Only when I unpacked everything did I become aware that three major items were not included. I checked my email and the SMS I had received. Nothing. Phoned Harris Farm. The operator told me you were low on stock so she had refunded my card for the items that didn’t arrive (including milk??). But by this stage I am home with a crying baby who wants her bottle and had I known you couldn’t deliver everything, I could have collected items myself on the way home!! Please don’t leave it up to busy, working parents to chase you up about missed items. Be proactive and transparent and inform your customers if you can’t deliver in advance of delivering!!
Lots of products missing/Delivery was delayed
Second time i order from Harris. First time was great. Second time was really disappointing. Delivery came after agreed time slot and nine products were missing. Helpdesk was ok, but I had to resend list with missing products. And missing products will be delivered one day later. This is not good enough.
Very late delivery, items missing and they are not taking calls
This is the second time I have used this service, the first time I got Mould in 2 boxes of raspberries and ok, it was just before Christmas and very busy. I tried again this week and the delivery arrived at 10:15pm, so very late. 3 items missing.
I called before 10:30pm (supposed to be there until 11pn) and told to leave a message, I did and sent an email. I call 3 times today from 9:30 and still not taking calls or responding to emails.
Called reception who who told me they can’t help.
Unable to deliver during specified times -AGAIN
Unable to deliver during specified time. Received a phone call detailing the delay well after the delivery window time. Customer service is non existent when call. Never able to speak with a manager. Have never been called back to follow up. With such big competitors out there is disappointing and now time to go elsewhere
Always last in the delivery queue. Why?
For order #330924. I'm always Last in delivery queue. Tonight is a good example where there is another order 7 places in front with delivery being in Ashbury, 5mins away. Driver has to go all the out to to Surry Hills and city before making my delivery. The expectation that I wait until 11.30pm for my delivery when I was happy to receive order until 9.30pm. For this order, not happy with the service. Please fix your delivery algorithm.
Be careful about substitutions
I ordered 4 meat patties for a bbq on the day of delivery - and they were substituted for a more expensive brand - and only two meat patties in the pack. Because they substituted what I'd ordered for something only half the equivalent - I was short for my bbq. This is the second time I've had things substituted for a product that doesn't equate to what I'd ordered.
The raspberries were covered in mold :( The fruit was overripe like they wanted to get rid of it. The milk expiry was in a few days :(
Wrong products and left off items
Ordered 2kg onions and only got two singular onions ($8 worth). Bunch of asparagus ordered and paid for didn't arrive.
No longer reliable and poor customer service
I have been a longtime Harris Farm online customer, and have previously been a big advocate of their service, produce quality and response to any issues.
I cannot understand how things can change so significantly however, to the point that I am now forced to look elsewhere.
I order online for the convenience and I previously used HF because their produce was excellent quality and they were extremely reliable. I usually order every fortnight.
Out of my last 5 orders however, three have not been delivered! Two of those simply didn’t turn up with no explanation and or the other I received a phone call at 9.45pm to say it was so late I wouldn’t get it until around 10.45pm, so would I like it rescheduled for the following day.
This is unacceptable Harris Far, and so different to your previous level of service. I have always done as much of my shopping with them as I can to keep my $$$ away from Coles and Woolworths. Now I don’t know what I will do and will need to look for an alternative.
I have given 2 stars because they deserve something for the grea5 quality of produce (when I actually receive it) however I actually rate them 0 at the moment as I get again didn’t receive my order which I have paid for and I can’t get them on the telephone despite them stating they are available from 9 to 11pm.
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