It as OK - certain items could have been better quality
Not 100% happy with my first order. I ordered large strawberries and ended up with pale/white bruised instead. I ordered 2 x large avocados and ended up with 6 x small hard avocados, mandarins were also hard and tasteless. The overall quality of the order was just OK.
So, so like many deliveries
Have used service twice. Both deliveries arrived with one or two items that had either mould or were past the use by date. This happened with other services, too, an of course you can get a refund but that is not the point. Online orders are used to save time so complaints are annoying as you waste time putting these through.
Ok but could be better
Overall experience was ok but the website crashed while I was doing the order and when retrieving products from my saved list some products had stayed on the cart although it indicated zero and I ended up being delivered some of the products in double and some were missing. Some fruits (red current) were partly moldy as well.
Delivery arrived on time as expected and most products were fresh. I might try again another time but was hoping this would be better.
Could be better
I have been ordering online with HFM for nearly 2 years on & off & not one of my online orders has been received in full. Invariably there are always items missing. So my beef is: Why show them available for an online order if they are not. This is extremely frustrating when you want to plan a meal around items you have picked for delivery. Yes, refunds for are always given for missing items, but this does not resolve the ongoing problem.
In addition, in my last 2 deliveries, I have noticed a degradation of produce where it is rotting or slimy e.g. watercress. I have always viewed HFM as high quality, but this issue seems to be something systemic from the store that is doing the delivery. I am not impressed.
I haven't got strawberries yet. I ordered 2 organic strawberries. I send them email and they said the Strawberries was out of stock. I was not notified about that.
Hope so next time this won't happen. Disappointed with that.
First order and delivery was 20mins late, a text message would have put my mind at rest.
1 x pomegranate and 1x packet sliders missing.
A refund of $11.98 was made but unsure why? 2 packets of sliders equated to that price but 1 packet sliders arrived? The new customer 5% discount was not applied at check out but by my reckoning that would be just over $10.
The small bunch of watercress that arrived was in very poor shape and after reviving only 2/3 is useable.
It has all been a bit of a learning curve and that is the time spent online feels unfruitful (pun intended).
Other items such as pumpkin and watermelon are fresh albeit small in size. It would have been better to have these labelled as such then additional purchase could be made.
All other items purchased are fresh and good.
I will need to consider before choosing to using the service again...
Some problems every week
The timing of the order was great. Unfortunately there were 3 issues - one item missing, one item not complete (not enough) and one item replaced with another similar but something I am allergic to so no good. I had to make 2 phone calls.
Great online experience. Delivery not so great
Ordering online is quick and easy. Really efficient. When it came to delivery I paid for a delivery to be within a 2 hour window and it ended up coming outside that window and my delivery left outside my door with no option for the driver to actually come at the allocated delivery time I paid for. The tracking website is great with it telling you where the truck was and what number you were in queue. Only if it was accurate. Driver called me and the website tracker still said 59 minutes till delivery.
Harris farm rectified this by refunding delivery and giving me a voucher though.
It needs to elaborate a better pack for eggs, one of dozen eggs was broken. The cap of sweet chilli sauce was broken the same happened with 2 zucchini, and both brocolis was too small.
Room for improvement but good customer service
I was so excited to receive my first harris farm delivry this evening. Deliighted to have a one hour delivery window and the invoice only highlighted a change to one item.
The driver delivered arrived during the allotted time and delivered 2 boxes and a cool bag which I emptied and he left. Whilst I was unpacking the second box it was clear I have received the wrong box so I immediately rang the HF number and was informed that one of the items had not been available and should not have appeared on my invoice and they agreed to refund for the missing items and said |I could keep the items I had not requested. I agreed . Then the driver rang me up and said he had discovered the error. He redelivered the correct box two hour later and I returned the unwanted items. I also received a 10AUD voucher. I am considering whether to try again and may well as the way they handled the problems was exemplary.
Good but too much packaging
Very happy with the food and that it arrived within the booking window. I was disappointed with the number of plastic bags used for cold items. I should disclose that in my ideal world plastic bags would be unicorns (maybe not quite that rare but you get the idea). I shop at HF in Mosman so hoped their zero plastic bag policy would be reflected in my online order but not this time, or not yet anyway.
Fruit and Veggie Box is not worthwhile
I purchased the $100 fruit and veggie box, there was some great fruit in there. But the veggies supplied where not adequate enough for a family of five!!!! We only got 5 potatoes!!! 5... but four big bunches of broccoli... there was no other staple veggies like pumpkin or anything that I could make a nice roast dinner with. Come for $100 there should be more of variety!!!!
30 dollars of requested groceries not in stock
Much of the advertised stock in my order was unavailable. Meatballs, Soup and Bread, despite including a note in my order to say substitutes were fine. I would have been happy with anything similar.
Normally have a great experience, this time disappointing.
Standards have dropped on home delivery
I have rated Harris Farm 5 stars about a year ago but based on recent experiences I need to give it a downgraded rating.
Initially, delivery was in boxes (fruit/veg reused boxes) and loose. Milk came in a cool box bag.
Recently - plastic bag around bottes of milk have creeped increasingly in the cool box bag and more horrifyingly ice cubes in a plastic bag (read: you can’t even reuse that plastic bag unless you were to go and dry it out first!).
Fruit and veg have started to be delivered in plastic bags also and stickers on fruit have stared appearing. Still all in a cardboard box but now a fancy Harris farm cardboard box, not a reused on from fruit and veg.
So instead of feeling I’m positively supporting the environment and farmers, I feel they have become the same as some of the major chains.
In store not a plastic bag in sight at check out but they will make up for it in home delivery - what used to be a rarety is now common and increasing in volume
I sincerely hope Harris Farm picks up their game and stands by their values, in store and in home deiveries as currently it feels the experience in store is incosistent with the experience out of store
Food came at 10.30pm
Glad to get our food but it came at 10.30pm when it was supposed to come between 4-9pm. This isn’t really acceptable as who wants to unpack groceries at that hour. We also have a newborn who was sleeping so really not ideal.
Need an app for ordering online!
Website is clunky and not user friendly for such a big chain surely they can develop app for online ordering. Service and food is great
Well. I've got delivered something that is different from your disruption
I ordered imperfect mangoes (over 500 g each) and i got 14 small mangoes. The heaviest one was 400 g. I need big mangoes for specific reason. Now i need to go out to buy them. It was not my plan and kind of waste time. I go to Harris Farm at least once a week and it was my first time to order fruit online. Not very happy cause i didn't get that i ordered. Delivery guy and the time was good.
Great produce, terrible delivery service
I’ve been disappointed by the delivery service lately (drivers are polite and nice) as my delivery has either been incorrect or several hours late. I choose a shorter delivery window but often my groceries arrive very late and I’m then not there to collect them.
On the plus side when I call up to arrange redelivery, check in on the delivery status, etc. the staff are always friendly and apologetic.
Please provide better tracking of order and be on time!!
A little disappointed...
I received a delivery order last night and was disappointed to find 3 mangoes that were inedible. I ordered 3, received 5, but 3 of them were way past eating. Also, 2 bananas were the same.
It puts me off the delivery service even though it's so convenient :(
Please stop OVERLOADING the paper bags
We love Harris farm and have been shopping there for about ten years. The recent introduction of paper bags at the Mona Vale store we have welcomed (as much as we always reused and reused our plastic bags).
The new paper bags are good, however I am finding the irony in the words “reuse reuse reuse” plastered on the side of them as each week when I return home and have about 80% of the paper bags tear with the incredible weight of everything that is crammed into them.
I understand you are trying to limit the number of paper bags distributed but please STOP overloading them. They break. I can’t reuse them as a result. And probably most annoyingly, the softer fruit and veg are squashed!
Mona Vale store, please please please, stop overloading these bags, it defeats the purpose of the reusing movement!
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