Ordering a food delivery
The company is innovative.
They do rectify any mistakes.
The product items are of excellent quality.
The deliveries are on time.
They provide an excellent service.
The phone calls to, if needed, were answered with good manners.
previous all good, this time some fruit is bad quality
previous all good, this time some fruit is bad quality. We trust Harris will pick good quality food to us.but this time is disappointing as some of them is really bad quality. (image attached)
I did not recieve my sugar and the grapes that I recieved were red, notwhite. Also plastic bags were used that were unnecessary. Did not recieve the SMS when it arrived either.
Generally really happy, however, packet of baby spinach was all slimy and had to be thrown out. Otherwise, very happy with the order.
Very happy, however sizes of some items are confusing
Just received first order from HF as normally use Woolies for everything. I am delighted to have everything loose in a box and not covered in layers of unnecessary plastic packing - well done - this was the main factor in me changing from Woolies to HF.
The sizing of the items can be a little confusing though.
I accidentally ordered 2 humongous chillies instead of little birds eye
Instead of ordering 4 cucumbers i ended up with 4x5 packets of them - so 20 cucumbers! - surely the person packing these must have thought this was a strange order!
Same with the Lemons - ended up with 6 huge ones
The picture of the items is a little big on the page too - the woolies ones are smaller and easier to navigate - worth looking at
Also its not clear where you butcher meat comes from. I only buy free range pork but i couldnt see this from the description so i didnt buy any at all.
Great fresh products
Like that they offer delivery, unfortunately forgot a whole bag of cold products on second order but think it was a one off, was delivered a few days later(our area only gets deliveries every few days ) and a voucher was offered as an apology which was nice. Always like their produce, fresh and great selection
I received the delivery yesterday, when I unpacked the load, there 1 apple and 1potato are really bad. thank you
Lovely, but a real shame about the Kale
Wonderful quality, as always. Very surprised and a bit disappointed that the Premium Kale bunch you sent us was already significantly yellow and aged.
Generally good but Replacements weren't considered
Delivery person was lovely and apart from one replacement the order was fuss free.
However the replacement of my selected bread rolls was not comparable. I ordered 24 small rolls for a children’s party and it was replaced by 12 of something else. Disappointed by this as it means I have to go shopping, removing the convenience of having it all arrive before the party.
I have only 1 complaint Where Are My Juniper Berries I did not get them I really need them Everything is nice and fresh you sent me 2packets of mixed herbs I only wanted one
Best quality as usual
Ordering fresh produce online always comes with risks but with Harris farm you are safe as every single piece is just beautiful. Love the goods and love the service. The only reason I didn't give full mark because one order was messed up. I ordered whole black pepper with grinder but was given himalayan pink salt+pepper.
I got my first delivery yesterday. Taken to the kitchen bench then he helped me quickly unpack then return the boxes a thorough gentleman! F and V look nice and fresh. Many thanks. Please don’t give my email address to others.
Too much plastic!
Hi Harris Farm,
Thank you for my first delivery: it arrived on time on the same day I ordered and looks like it contains everything I ordered and that all items are fresh and ripe. I thought that there was too much plastic in it, though. I really liked that the snow peas were in a paper bag, not a plastic bag, but the milk was all in plastic bags, even though it was also in a cooler container.
A couple of other things I noticed: the head of broccoli was tiny, so that will be a bit tricky to feed 4 people - very hard to judge that online. I thought that the selection of yoghurts on the website was much less than is available in the store (e.g. I couldn't find the Harris Farm mango yoghurt online). I'd have liked to have the option of buying the lovely fresh baguette sticks online but they didn't appear there either.
Good food lousy delivery
Good food and prices but the delivery included cold goods mixed up with dry goods in a wet cardboard box. This is the second time in two deliveries, this time I had a packet of dry spaghetti soaked in the box next to the ice bag .. the pasta is unusable unless I cooked it immediately. I also had the very polite driver not understand when he called me and I said come up to the first floor .. he rang the neighbours on the ground floor and knocked on their door - this is not America .. the first floor is above the ground floor. Please explain the difference to drivers perhaps to avoid confusion and delays.. thank you.
I love how everything is super fresh. I gave 4 stars because my mushroom order was very bad. I wish they double check this.
One of the best for fresh food, but over charges at the checkout
I shop regularly there for fruit, vegetables and sometimes for meat / fish. While the most of the products are good, I found at the checkout a thumping bill. So I kept an eye on the billing and found that they over charge- sale products at full price, some items charged twice and the imperfect fruit / veges charged at premium quality price. So look out !!! If this happens too often, I will go to their competitors.
A couple of things that could be better
1.For the second time, my delivery included wilted spinach. I think I will be able to save today's bunch, but the last one I had to throw out ouch! Please consider sending the spinach in a plastic veg bag for protection from dehydration.
2. The mushies sent are beautiful, but as I will not be cooking them tonight I have taken them out of their plastic wrapped container and put them in a brown paper bag to store in the fridge. Please include one of your brown paper mushie bags with plastic wrapped mushies in future.
I think these suggestions will help all on line shoppers.
Very good but
The avocado sent to me were all soft and squashed.
I ordered teo of them and went straigt to the bin.
The other things were very nice and well packed.
Much better than the competition
Website could be improved but is user friendly.
Many delivery windows. Order arrived on time. All items arrived, unlike competitor.
Packaging used was surprising given Harris Farm leadership role in eliminating plastic bags from stores.
Generally good but pricey
I enjoy shopping at Drummoyne - always an interesting an vibrant experience espcially with the other food stores located within. Not cheap, very expensive at times but the produce is slightly better.
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