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- Physical Stores
All Smile’s - Excellent Customer Service
Harris Scarfe stores are located across South Australia, Tasmania, Victoria, New South Wales, Australian Capital Territory & Queensland.
• Bed Linen & Manchester
• Personal Care
• Bathroom Electrical ...
Absolutely no service
Visited Tea Tree Gully store on 11/7/21. No assistants to be found. Long line of people at fitting rooms. Very hard to find goods. Shoe department needs an attendant to aid customers and ensure shoes are back in correct boxes. No one seems to care. Staff appear unhappy, leading me to think it is not a good work environment. Once at checkout another long line. No social distancing on the line. In fact if social distancing had been enforced, the line would have extended to the doors.
Totally appalling experience at harris scarfe frankston on 07/07/2021
Totally appalling experience, not only for myself but an elderly customer who I witnessed wanted to purchase some Manchester but was not sure if the sheets would fit but was promptly told that there was no exchange or refund on the sheets by the robotic cashier. Harris Scarfe you need to abide by consumer laws and more importantly treat our valued eldery customers with the respect that they deserve..
- Physical Stores
Can’t even get a response
I bought 2 dinner sets and upon opening them I found 2 of the mugs with handles broken off. Emailed immediately with a photo of mugs and receipt. No response! Emailed again after 3 days. No response! Sent FB message, can see it’s been read. Still no response! They just don’t care and don’t want to know. Terrible customer service
Best customer service at Bennets Green
Bought some clothes online which needed to be swapped for a bigger size.Excellent customer care at Bennets Green.Keep up the good work.
Poor customer service, Loud Manager
I purchased a pillow from Carnegie store at the time of purchase nothing was told about not refunding even nothing was written on the receiptexcept that they accept 28 days change of mind returns. 2days later when I went to refund they refused saying due to hygiene purpose they don't refund, because I touched it. I told them that I didn't used it but even then the manager started to argue and became so loud that my partner could hear her from the other corner of the shop. The packaging was without a plastic cover at the time of purchase so any...one could have touched it, when I told that I will email the authorities she decided to give me an exchange instead. Highly unprofessional attitude..they have lost a customer here and I won't be recommending anyone.
Really good at replacing or refunding products
I want to say that Harris Scarfe are really great at exchanging or refunding products that I am not happy with. No questions asked, they just do it! Usually great quality products.
Poor quality, not as described
I purchased Access 1000 TC ( thread count) cotton rich sheet set. The texture is rough, even after washing, the weave is uneven, not as good as cheaper 250 TC. I compared product to other 1000TC sheets I own. Label says cotton rich but it is an unpleasant blend. I feel ripped off, a very poor quality product with deceptive labeling. Don't buy.
- Physical Stores
Purchased tefal in chile & lasted For 11 years. Decided to buy a new set 17 april 2018 from Marion . Sales person said great product but coating already making bubbles. Bad unsafe product .
Harris Scarfe Customer Service
After an appliance had developed a fault I visited the Chermside Westfield store and subsequently contacted the Harris Scarfe Customer Service team. The staff member at the store checkout was very helpful and the Customer Service team member provided a prompt and detailed reply with a completely satisfactory resolution of the problem. Excellent service from both branches of the company.
Tea Tree Plaza store manager, Susan Maddeford is the wife of infamous criminal Wayne Maddeford (Assult, Armed Robbery and taking court worker hostage). Would not allow my teenager to work in a dangerous environment.
POOR PRODUCTS - POOR SERVICE
I bought a Nic Morris imitation leather jacket 2 years ago. I'd worn it less than a dozen times when I noticed the coating on the neck peeling and disintegrating. I did not wear it again and decided to report this to Harris Scarfe which I did after some delay due to Covid 19 restrictions. I had to contact them twice about my report because they didn't bother contacting me. I was told the jacket was out of warranty and they don't stock that item anymore. Put simply, bad luck mate!
I was going to buy some jeans there, but after reading how poor ...
I bought a quilt cover but accidentally bought a bedsheet. Did not even open it, They Refused to refund my $40. I will never ever go there or recommend to anyone.
- Physical Stores
Pay almost 17% more to purchase in store
I needed some new Smith & Noble Pillow Protectors so looked them up online Thursday prior to going to the bank, & they were $9.99. When I went to the Sunbury store I also purchased a King Doona Cover but themost total price wasn't what I was expecting, so I queried it. I was told the Pillow Protectors were $11.99 so I pointed out they were showing as $9.99 online but was told instore the price was $11.99... Luckily the Doona Cover instore price was the advertised price of $114.99. I've never heard of 'selected advertised specials' only bein...g instore or online in the same Sale; but know I didn't misunderstand as I asked the guy twice & actually said I thought it was very strange. While it's only $2, I'm sure if I was $2 short they wouldn't wave the difference. So I think in these hard economic times it's quite poor form of Harris Scarfe to ""Sneak" extra $$ here and there & I actually wonder how often its happened when I've purchased multiple items and haven't noticed.
I visited the tarneit store today, I would consider myself a regular shopper with a positive shopping experience. Today I was in store to return a pair of faulty shoes for replacement. I was greeted by a helpful young lady, I explained the fault and she was more than obliging, when her co-worker “Conner rudely interrupted” , and stated the he too had the same shoe and hadn’t experience the problem that I I had with my husband shoes (third time it had happened), I kindly explained to him that I was looking to replace the shoes as it had happened...a number of times prior (frankly $129 a pair they should hold together longer than a month) he rudely replied by stating that I was out of line. ( I too work in retail, explained that he was out of line by suggesting that I was trying to replace the shoes without due cause) his manager, I only wish I had caught her name, intervened and said that I should not speak to her employees the way I did. I would consider her behavior ( only because I lead my own team in the industry) nothing short of unprofessional, rude and disrespectful. I will never return to this store or any other Harris scarf store because the experience I endured today.
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