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Harris Scarfe Physical Stores

Harris Scarfe Physical Stores

2.4 from 111 reviews · View Statistics
See the Best General Merchandise Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Harris Scarfe

Reviews

  • Product Quality
    3.1 (29)
  • Return Claim MadeYes (8) · No (27)
  • Customer Service
    2.7 (31)
  • Warranty Claim MadeYes (1) · No (30)
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Reviewer Photos & Videos

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Jo Bevan
Jo BevanMetropolitan Adelaide, SA
  • 41 reviews
  • 15 likes

All Smile’s - Excellent Customer Service

published
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Product Quality
Customer Service
Lorraine
LorraineMetropolitan Adelaide, SA
  • 3 reviews
  • 3 likes

Absolutely no service

published

Visited Tea Tree Gully store on 11/7/21. No assistants to be found. Long line of people at fitting rooms. Very hard to find goods. Shoe department needs an attendant to aid customers and ensure shoes are back in correct boxes. No one seems to care. Staff appear unhappy, leading me to think it is not a good work environment. Once at checkout another long line. No social distancing on the line. In fact if social distancing had been enforced, the line would have extended to the doors.

Incentivised Review No

Totally appalling experience at harris scarfe frankston on 07/07/2021

published

Totally appalling experience, not only for myself but an elderly customer who I witnessed wanted to purchase some Manchester but was not sure if the sheets would fit but was promptly told that there was no exchange or refund on the sheets by the robotic cashier. Harris Scarfe you need to abide by consumer laws and more importantly treat our valued eldery customers with the respect that they deserve..

Product Quality
Customer Service
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CRoberts
CRobertsGreater Melbourne (Outer), VIC

Can’t even get a response

published

I bought 2 dinner sets and upon opening them I found 2 of the mugs with handles broken off. Emailed immediately with a photo of mugs and receipt. No response! Emailed again after 3 days. No response! Sent FB message, can see it’s been read. Still no response! They just don’t care and don’t want to know. Terrible customer service

Customer Service
Incentivised Review No

Best customer service at Bennets Green

published

Bought some clothes online which needed to be swapped for a bigger size.Excellent customer care at Bennets Green.Keep up the good work.

Product Quality
Customer Service

Poor customer service, Loud Manager

published
Incentivised Review No
Store LocationVictoria
Madjaspa
MadjaspaCentral Highlands and Goldfields, VIC
  • 10 reviews
  • 6 likes

Really good at replacing or refunding products

published

I want to say that Harris Scarfe are really great at exchanging or refunding products that I am not happy with. No questions asked, they just do it! Usually great quality products.

Sylvia81
Sylvia81Greater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

Poor quality, not as described

published

I purchased Access 1000 TC ( thread count) cotton rich sheet set. The texture is rough, even after washing, the weave is uneven, not as good as cheaper 250 TC. I compared product to other 1000TC sheets I own. Label says cotton rich but it is an unpleasant blend. I feel ripped off, a very poor quality product with deceptive labeling. Don't buy.

Incentivised Review No
Return Claim MadeNo
Jannie
JannieMetropolitan Adelaide, SA

Tefal

published

Purchased tefal in chile & lasted For 11 years. Decided to buy a new set 17 april 2018 from Marion . Sales person said great product but coating already making bubbles. Bad unsafe product .

Product Quality
Customer Service
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Harris Scarfe Customer Service

published

After an appliance had developed a fault I visited the Chermside Westfield store and subsequently contacted the Harris Scarfe Customer Service team. The staff member at the store checkout was very helpful and the Customer Service team member provided a prompt and detailed reply with a completely satisfactory resolution of the problem. Excellent service from both branches of the company.

Customer Service
Incentivised Review No
Harris Scarfe
Harris ScarfeMetropolitan Adelaide, SA

Dangerous Environment

published

Tea Tree Plaza store manager, Susan Maddeford is the wife of infamous criminal Wayne Maddeford (Assult, Armed Robbery and taking court worker hostage). Would not allow my teenager to work in a dangerous environment.

Product Quality
Incentivised Review No
Mark
MarkGreater Melbourne (Inner), VIC

POOR PRODUCTS - POOR SERVICE

published
Product Quality
Customer Service
Randika
RandikaGreater Melbourne (Metropolitan), VIC

Terrible

published

I bought a quilt cover but accidentally bought a bedsheet. Did not even open it, They Refused to refund my $40. I will never ever go there or recommend to anyone.

Product Quality
Customer Service
Kaz
KazGreater Melbourne (Outer), VIC
  • 11 reviews
  • 9 likes

Pay almost 17% more to purchase in store

published
Customer Service
Incentivised Review No
Angela
AngelaGreater Melbourne (Outer), VIC
  • 2 reviews

Disappointed

published
Incentivised Review No
Store LocationTarneit
Warranty Claim MadeNo
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Questions & Answers

Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
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Harris Scarfe Physical Stores

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