- Physical Stores
- Verified customer
Purchased tefal in chile & lasted For 11 years. Decided to buy a new set 17 april 2018 from Marion . Sales person said great product but coating already making bubbles. Bad unsafe product .
Tea Tree Plaza store manager, Susan Maddeford is the wife of infamous criminal Wayne Maddeford (Assult, Armed Robbery and taking court worker hostage). Would not allow my teenager to work in a dangerous environment.
POOR PRODUCTS - POOR SERVICE
I bought a Nic Morris imitation leather jacket 2 years ago. I'd worn it less than a dozen times when I noticed the coating on the neck peeling and disintegrating. I did not wear it again and decided to report this to Harris Scarfe which I did after some delay due to Covid 19 restrictions. I had to contact them twice about my report because they didn't bother contacting me. I was told the jacket was out of warranty and they don't stock that item anymore. Put simply, bad luck mate!
I was going to buy some jeans there, but after reading how poor ...
- Physical Stores
- Verified customer
Pay almost 17% more to purchase in store
I needed some new Smith & Noble Pillow Protectors so looked them up online Thursday prior to going to the bank, & they were $9.99. When I went to the Sunbury store I also purchased a King Doona Cover but themost total price wasn't what I was expecting, so I queried it. I was told the Pillow Protectors were $11.99 so I pointed out they were showing as $9.99 online but was told instore the price was $11.99... Luckily the Doona Cover instore price was the advertised price of $114.99. I've never heard of 'selected advertised specials' only bein...g instore or online in the same Sale; but know I didn't misunderstand as I asked the guy twice & actually said I thought it was very strange. While it's only $2, I'm sure if I was $2 short they wouldn't wave the difference. So I think in these hard economic times it's quite poor form of Harris Scarfe to ""Sneak" extra $$ here and there & I actually wonder how often its happened when I've purchased multiple items and haven't noticed.
Bad customer service
Went to Harris Scarf Coburg yesterday, served by a middle age black hair lady, unbelievable she is very rude and unfriendly, I felt her does not like to work there, made me feel so bad and unhappy, won’t back again.
The reviewer stated that an incentive was offered for this review
Sad they are closing
The layout of the store Airport West store was fine , clear big signage as too where some items are would make a big difference. It was neat and tidy too.
There where prices up for some items but not all which was a bit annoying.
We bought stone pots and pans and we were very happy with these easy to clean products literally no more scrubbing. We bought plates Maxwell Williams and some loose items too and pillows were at a good price too. Will be back before they close.
Staff at register needed a boost me up they gave customer service without a smile . Only one floor staff visible and no assistance was given either. But considering they might be affected with the job losses I can surpass that.
Will be back to buy more
Everything I’ve brought from Harris Scarfe has been great quality! I have recently just brought a healthy choice dehydrator and also a wool quilt, both have been fantastic, the staff are always helpful and friendly
A Puzzling Example of Poor Customer Service
Although I don't usually lay-by this morning I decided to take advantage of this facility as I have done in the past to buy some shoes at Harris Scarf and after an hour of trying on various styles took two pairs to the checkout only to be advised that the store does not lay-by on reduced items!! According to the dictionary the definition of sale is "a period during which a shop or dealer sells goods at reduced prices" and the definition of reduced is "make smaller or less in amount" so am I just stupid or is there a difference? If something is ...reduced obviously at least to me it is on sale. In any event I didn't get the shoes and am not only disappointed but decidedly angry because there was no signage anywhere in the store indicating the difference between "reduced" and "sale" which is misleading to say the very least.
Poor customer service
Husband and I visited the Rundle Mall Adelaide around 8pm-9pm on 6 Dec 2019. Prior to that, we have been in and out several luggage stores to look for affordable quality luggage. I went back to the Harris Scarfe store to look and decided to buy the antler juno 11 4.4 kg luggage with the request for price match. Staff informed us that they can do so with the same color and looked at the Myer website which offered the luggage at $30 less. Another elederly lady was assisting a younger staff as to our inquiries. We asked for a black one if any was ...on stock because they have the last one available on display which was scratched and seem to have been used. Without looking at their inventory level from the computer, The elderly lady informed that no stock is available. I was prepared to buy the turquoise color instead and same lady answered curtly none is available . She answered without understanding my question when there was several on display! The younger lady directed us to grab the bag as she says she cannot leave the counter when there were three of them standing there at about 5 mins to close. My experience at Harris Scarfe was disappointing, not helpful and rude service by staff if not trained are incompetent to front customer queries. You are not the only store u know that sells luggages. So we walked out and chance upon the RAA store around the corner which offers the same luggage at considerably half price lesser than what Harris Scarfe is selling. Myers and other shops have cheaper quality products than Harris Scarfe. Dont be fooled
Great place to shop
Am so glad a friend recommended a visit to the Mackay store and was very pleasantly surprised. Have purchased clothing and homewares on many occasions and very happy with all purchases. Prices are very reasonable, comprehensive choice and friendly service at the check out. Quality in every case has been excellent. Couldn't ask for more.
Where has happy customer service gone
After i had to search the store for assistance, I went to pay for my purchases, had an e-gift card, older lady was not happy, complaining that it wasn't as simple as just scanning it, that she then had to ring to authorize it then send a copy back... why are you in customer service if all you want to do is complain about servicing the customer?
Three people serving at the registers who completely ignored me today in the airport west store, later heard on of them say she was the assistant manager. In today’s poor economy I would have thought they would give better customer service.
I've been to harris scarf adelaide a few times and every time I question myself "why did I go back there?".
When I have gone to buy a few things I've been treated like I couldn't afford them and when found I worked in hospitality then was lectured by one of your staff about how I should be doing something better and meaningful with my life.
Upright vac cleaner
Got my new upright vac cleaner in mail yesterday brand name MXT. Dont buy it. It doesnt suck up dirt, dust properly. I have wasted my money. I have bought a few things from this company and have been happy. Very disappointed
great store for bargains you can always find something cheaper than anywhere else and very good brands. the iron i got was a saving of 70% off . i even got an iron in my fav colour (purple) it ironed out every crease.
Great sales plus wide range of stock
No matter which of their stores I visit there is always a bargain to be had at Harris Scarfe. Great range in homewares and manchester. Cheap and cheerful ladies clothes and underwear. Staff have been wonderfully helpful and rung other stores to track down items for me.
Air fryer, easy to use
Since purchasing my air fryer cooking is so much easier and quicker and even the mess after, takes no time at all to clean up. Should have bought one sooner.
Purchase of a Kettle
I researched on the Internet which product I wanted. It was marked down from $79.95 to $29.95. The product was easy to find in the store and also marked at the advertised price. However, the cash register asked for 69.95. The staff member did not believe me and took me to the shelf. She then confirmed that the lower price was correct, but no apology. Good customer service is very rate.
Terrible. Terrible. TERRIBLE.
Do not bother going into these stores. Very unhelpful staff that don't give a toss about you as a customer.
They refuse to give exchanges/refunds even though you have a fully valid receipt and it's within the 20 days.
Very disappointed customer. Now an ex customer.
Will not be going there again.
High inflated prices, always on sale, unhelpful staff, rude, accuse you of falsely doing something.
Arrogant, unwilling to listen to your concerns etc.
Prices better at other stores like big w, k mart, harvey norman, in hi fi, etc.
Save yourself the tim...
Bad service at the fountain gate location
Worst service ever, need to change the management, I waited to check on the items at the front desk for more than 15 minutes and no one showed up after they been called for 15 minutes because the item was the last one and missing some things.
Not recommended to anyone
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