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Harris Scarfe
2.3 from 252 reviews · View Statistics

Reviews

3.1

10 reviews
5
(5)
4
(0)
3
(0)
2
(1)
1
(4)
  • Product Quality
    2.8 (9)
  • Return Claim MadeYes (10) · No
  • Shipping
    2.0 (3)
  • Customer Service
    3.9 (7)
  • Warranty Claim MadeYes (1) · No (8)
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Harris Scarfe Customer Service

published

After an appliance had developed a fault I visited the Chermside Westfield store and subsequently contacted the Harris Scarfe Customer Service team. The staff member at the store checkout was very helpful and the Customer Service team member provided a prompt and detailed reply with a completely satisfactory resolution of the problem. Excellent service from both branches of the company.

Customer Service
Return Claim MadeYes
Store LocationWestfield Chermside
Corinne

CorinneGreater Melbourne (Inner), VIC

Worst online store ever

published

This has been the worst online purchase ever :(
Bought to tops and paid for it and as soon as they took my payment they said that not in stock to go back and continue shopping and went back staight away and reodered 2 different tops and they took my money again, and I email them not even 30 minutes later to say that 2 purchases went through to cancel one as the first one was out of stock. NO ONE REPLIED TO MY EMAIL. Rang them 4 days later to found out that they did receive my email, but just ignore it because my purchase was already been sent. Worst customer service ever will never buy with them again

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Alana

AlanaIllawarra, NSW

  • 3 reviews
  • 1 like

Dinner set - mug arrived broken and no response to my email!

published

I had ordered 2 dinner sets and some pans
The order arrived quite promptly, but when i opened it, a mug from one of the dinner sets arrived broken and no response to emails to their customer service.
Should have read the reviews here before ordering!

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
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Randika

RandikaGreater Melbourne (Metropolitan), VIC

Terrible

published

I bought a quilt cover but accidentally bought a bedsheet. Did not even open it, They Refused to refund my $40. I will never ever go there or recommend to anyone.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationSouthland Victoria
Warranty Claim MadeNo
Jen

Jen

  • 3 reviews
  • 1 like

Poor quality’ product

published

Purchased a Healthy Choice Dehydrator from Harris Scarfe. The product is useless. . I phoned Harris Scarfe for a refund I was told there was not much they can do. I explained I have a compromised immune system and cannot go out during the Coronavirus shutdown but the person on the end of the phone could cate less. I think it’s disgusting for Harris Scarfe to be selling poor quality product and theN make customers jump through hoops.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Tess

TessHobart, TAS

  • 2 reviews

Product exchange

published

I felt a little awkward because I needed to exchange a set of saucepans that were unsuitable. Brad ensured the process was quick and easy, and provided an alternative product at a good price.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMoonah, Hobart
Warranty Claim MadeNo
Alexii

AlexiiSouth-Eastern Region, NSW

  • 3 reviews

A good store.

published

We had bought a Stanley Rogers Noah 56 piece cutlery set some months ago. having only 2 of us living here we hadn't used every piece until recently when I used a previously unused fork to find it quite rough along one edge. The remainder of the pieces were quite OK.We took it back to the local HS store to show them and ask if they could replace that piece. As they couldn't do so, the retail assistant asked us to bring in the hole set and either exchange it for some other set or take a refund. On doing that we found only 2 types of sets there, neither of which we wanted so we took the refund. There were no problems at all. Great service, Harris Scarf.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationGoulburn
Warranty Claim MadeNo

Fantastic customer service

published

My pie maker died after 6months. Kotara shop closed down so I went greenhills at maitland. Very pleasant experience exchanged and got $35 too as the product was on sale.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationGreenhills at Maitland
Warranty Claim MadeNo
TONY

TONYIllawarra, NSW

  • 4 reviews
  • 6 likes

Bad customer service and wrong price online and store in Shellhabour, NSW

published

Bad customer services and wrong price between online and store. Waste time to come back and exchange. No apologize and said system error although asked double check price before payment

Customer Service
Product Quality
Return Claim MadeYes
Store LocationShellhabour, NSW
Warranty Claim MadeNo
General Merchandise Shops

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Sheryn H.

Sheryn H.Victoria

  • 3 reviews

Couldn't fault this store

published

The price for same quality (indeed same) items is not matched elsewhere. Shepparton store manager was fabulous and swift to rectify a problem I had with a vacuum, and a less than helpful young employee. Great range. Very satisfied with our local store.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationShepparton
Warranty Claim MadeNo
See all Harris Scarfe reviews

Questions & Answers

Margie

Margieasked

Online Store

Hello, i received my order 5006395968. But i never received a receipt. Would it be possible to get one please as my bath mat is the wrong colour and i need to exchange it. Thankyou

1 answer
donnyluv
donnyluv

Hi Margie, you should have received a tax invoice by email. I would print and use that document to exchange. On that email is a link to the return forms.
https://hsa-prod-static-s3.s3.amazonaws.com/sys-hs/root/h07/h81/9023324815390/Harris%20Scarfe%20Returns%20Form%202020.pdf
I hope this helps.

Online shopper

Online shopperasked

Online Store

Terrible service. After waiting for a confirmed payment email which i never received (money came out of bank though)13days after order big sized box of items delivered to wrong address. It was a gift to be sent to another state! No acceptable response. Stuck with repostage fees. Never again harris scarfe! Still no reply to fix the wrong address problem

1 answer
Online shopper
Online shopper

Opened the box to see if everything was in it. NO theres missing items and NO invoice
only 3 itemised items with no prices listed. On a sticker that says 'keep your original receipt for warranty purposes" "refer to emailed invoice" NO emailed invoice! Will be contacting credit card company about this and requesting a reversal if theres no contact and immediate fixup of this messup! Electrical item delivered but with no itemised receipt theres no darn warranty!

Laraine 5years

Laraine 5yearsasked

Online Store

I just got delivered some mugs off Harris Scarfe one is broke what can I do

No answers

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