Harris Scarfe

Visited Tea Tree Gully store on 11/7/21. No assistants to be found. Long line of people at fitting rooms. Very hard to find goods. Shoe department needs an attendant to aid customers and ensure shoes are back in correct boxes. No one seems to care. Staff appear unhappy, leading me to think it is not a good work environment. Once at checkout another long line. No social distancing on the line. In fact if social distancing had been enforced, the line would have extended to the doors.

Bought 3 jackets in different sizes.
One was noticeably faulty so i returned it for a replacement as per their advice and i also paid tracking to ensure they get it. They have not replaced it and It was to be a gift.
Then i notice one of the other jackets is missing a bag that it packs into. they sent the bag but i still dont have the jacket.
Doesn’t anybody check the products before packing them?
Online shopping should be a convenience instead you are inconveniencing your customers

Totally appalling experience, not only for myself but an elderly customer who I witnessed wanted to purchase some Manchester but was not sure if the sheets would fit but was promptly told that there was no exchange or refund on the sheets by the robotic cashier. Harris Scarfe you need to abide by consumer laws and more importantly treat our valued eldery customers with the respect that they deserve..

Bought 2 products from HS. Poor quality and sizing. Returned both of them in the SAME bag. They only refunded one item but said they didn’t receive the other. Then, they blamed Auspost. Very dodgy company. Don’t buy from them.

I bought 2 dinner sets and upon opening them I found 2 of the mugs with handles broken off. Emailed immediately with a photo of mugs and receipt. No response! Emailed again after 3 days. No response! Sent FB message, can see it’s been read. Still no response! They just don’t care and don’t want to know. Terrible customer service

I am disgusted I got a email to say my review doesn't meet their guidelines!? Why, because it is honest and not positive??

I bought 2 bulk packs of Space Vac bags and over half didnt work and reinflated. Such a waste of money. Now I would not trust Harris Scarfe as well with their biaised & moderated reviews.

My order was placed on the 4/6/21. Incorrect shipping label was printed and my order was not received. Call their phone support and asked them to fix their address up. I was told that this issue is happening across many orders and they'd get it rectified and an email will be sent to confirm all this has been fixed. One week later, nothing. Called up again and got the same spiel and was told I should receive an order confirmation in 24-48 hours. Again, nothing happened. They only replied to me when I made a Paypal dispute. This time, they got my...

Terrible online shopping experience… order was placed on 2 June 2021 and found out no street number was filled in delivery address by Harris Scarfe. We had approached customer service team 3 times, It’s now 19 June and we still have not received a reply and resolution.

Purchased some items online and received 2 of them damaged due to poor packaging. They replaced one of them, however, ignored my multiple emails in which I requested for replacement of the second damaged item. Very unprofessional with customer service. Not recommended at all.

They are very rude over the phone, they are unhelpful, I don't understand why to have a phone line if you have rude people answering. Better not to exist

Buyers please be aware if you do not receive an item or items in your online order that customer service promise to look into your enquiry and do absolutely NOTHING. I placed an order on "28th April" and did not receive everything. I kept sending emails to customer service but nothing was done about it. My last resort was to place a post on their FB page... *result we cannot supply the items and will now do a refund.
How about letting the customer know earlier... if I did not chase you up I would have got nothing. I think they just hope you will go away!

Electrocute by faulty electric blanket
Disappointed with product
Disappointed with staff who said she will handle the situation and hasn’t replied since.

I placed an order for a wool quilt and quilt cover.
The quilt cover came with damaged packaging and was clearly used.
The quilt came faulty and the box stitching all coming undone.
Going into the store to replace is not an option for me I live too far. Theres clearly zero quality control.
Extremely disappointed, but should of known better the first time i ordered off them i had the same issues and ended up with a broken useless electrical appliance.

The first item 10l air fryer was faulty but when returned to our nearest store we were told we would have to drive an extra 20kms if we wanted the same product which now works well, but no instore transfer was offered or any other solution, poor service be aware of this before using Harris Scarfe.
I will not shop there again.

Faulty item - Chipped lid on a cast iron pot. The item was a gift so no receipt but it was purchased on the Harris Scarfe store card. The gift was from my elderly mother who lives in a different state. Instead of verifying the purchase internally and try to resolve the issue and exchange the item the customer service officer continued to send a generic reply’s and wasted my time. I don’t intend to ever purchase from this store again it honestly not worth the headache.