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Harris Scarfe
2.2 from 285 reviews · View Statistics
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Listing monitored by Harris Scarfe

Reviews

  • Product Quality
    2.1 (32)
  • Return Claim MadeYes · No (52)
  • Shipping
    1.9 (15)
  • Customer Service
    1.8 (20)
  • Warranty Claim MadeYes (2) · No (41)
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Reviewer Photos & Videos

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Tommy A.
Tommy A.Sydney, NSW
  • 3 reviews
  • 2 likes

I should have checked the reviews before I bought the product online

published

I purchased a cast-iron casserole which was reduced by 40%. I thought I had a really good deal until I saw that there's a chip on the lid. I only saw it when I was washing it after I used it for the first time. I guess it doesn't affect my cooking but it just looked unsightly.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Totally appalling experience at harris scarfe frankston on 07/07/2021

published

Totally appalling experience, not only for myself but an elderly customer who I witnessed wanted to purchase some Manchester but was not sure if the sheets would fit but was promptly told that there was no exchange or refund on the sheets by the robotic cashier. Harris Scarfe you need to abide by consumer laws and more importantly treat our valued eldery customers with the respect that they deserve..

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationFrankston
Warranty Claim MadeNo
Inga
IngaFar North Queensland, QLD
  • 2 reviews

Won't publish honest review on their site

published

I am disgusted I got a email to say my review doesn't meet their guidelines!? Why, because it is honest and not positive??

I bought 2 bulk packs of Space Vac bags and over half didnt work and reinflated. Such a waste of money. Now I would not trust Harris Scarfe as well with their biaised & moderated reviews.

Product Quality
Incentivised Review No
Return Claim MadeNo
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Ken
KenPerth
  • 3 reviews
  • 19 likes

Poor Customer Service, order never received

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Flora L.
Flora L.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Most terrible online shopping experience

published

Terrible online shopping experience… order was placed on 2 June 2021 and found out no street number was filled in delivery address by Harris Scarfe. We had approached customer service team 3 times, It’s now 19 June and we still have not received a reply and resolution.

Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Smiths
The Smiths
  • 9 reviews
  • 13 likes

The WORST customer service ever!!!

published

Buyers please be aware if you do not receive an item or items in your online order that customer service promise to look into your enquiry and do absolutely NOTHING. I placed an order on "28th April" and did not receive everything. I kept sending emails to customer service but nothing was done about it. My last resort was to place a post on their FB page... *result we cannot supply the items and will now do a refund.
How about letting the customer know earlier... if I did not chase you up I would have got nothing. I think they just hope you will go away!

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Horrible for online shopping

published

I ordered 7 items from Harris Scarfe online over 2 weeks ago. I then got an email everyday for a week to inform me my order status saying my order is being packed. Then today after over 2 weeks I got an email saying my whole order had been cancelled due to product availability. Very disappointed with the Harris Scarfe online store and the whole shopping experience!

Incentivised Review No
Return Claim MadeNo
Judith N.
Judith N.Greater Melbourne (Inner), VIC
  • 2 reviews

Incorrect Order

published

I placed an order online and received a wrong size of the item I had ordered. I called the airport west store to check if I could get it in my size and I was placed on hold for 15 minutes and no one came to the phone. If I wanted to purchase in store I would have gone instore that is the reason for my online purchase so I did not have to go instore.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sylvia81
Sylvia81Greater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

Poor quality, not as described

published

I purchased Access 1000 TC ( thread count) cotton rich sheet set. The texture is rough, even after washing, the weave is uneven, not as good as cheaper 250 TC. I compared product to other 1000TC sheets I own. Label says cotton rich but it is an unpleasant blend. I feel ripped off, a very poor quality product with deceptive labeling. Don't buy.

Incentivised Review No
Return Claim MadeNo
Store LocationCarnegie
Warranty Claim MadeNo
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Hanifa Saberian
Hanifa SaberianSydney, NSW
  • 2 reviews
  • 1 like

Products are cheap and do not last long

published

I bought some non stick pans and food sticks so badly to the pans. one is permanently discoloured because I couldn’t scrape off the fried food.

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Kazza
KazzaSouth East Queensland, QLD
  • 8 reviews
  • 8 likes

Parcel delivery unable to be left in a safe place

published

Harris Scarfe shipping override any request to Australia Post to leave parcels in a safe place which is extremely inconvenient. Under current COVID-19 restrictions, Australia Post no longer require any signatures for parcel delivery, so why do they not allow a parcel to be left unattended in a safe place if requested by the recipient?

Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Kazza
KazzaSouth East Queensland, QLD
  • 8 reviews
  • 8 likes

Online Store Inventory and Order Management Systems Extremely Poor

published

As a previously satisfied longtime shopper in person and online at Harris Scarfe stores in Brisbane, my most recent online purchase was very problematic. It would appear that their inventory and order management system is experiencing a lot of issues. Three items from my previously confirmed order were unable to be supplied in a drip feed fashion which was extremely disappointing. When prompted for feedback by them for this order, I highlighted the above issues, but they refused to publish or address my feedback.

Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
kerrie
kerrieGreater Melbourne (Metropolitan), VIC

NEVER EVER AGAIN!!

published

Ordered a product from this company and it has been over a month and I have still not received. Customer Support was useless. I understand Aust Post is behind due to Covid, but a little bit of Customer Support would be appreciated. I have ordered from other online stores during this time with no problems. This will be the last time I ever shop with this company, online or instore. No wonder the company has been experience problems.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Jannie
JannieMetropolitan Adelaide, SA

Tefal

published

Purchased tefal in chile & lasted For 11 years. Decided to buy a new set 17 april 2018 from Marion . Sales person said great product but coating already making bubbles. Bad unsafe product .

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMarion . Adelaide
Warranty Claim MadeNo
Chill
ChillSydney Surrounds, NSW

No customers service

published

Give this lot a miss when ordering on line. Customer service? What customer service. I placed an order, and realised it was incorrect and contacted them straight away....multiple times, to stop the order. I was ignored every time and they simply proceeded with the sale. Now I have a huge box sitting in my lounge room and no way to address the issue. Won’t ever deal with them again.

Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
Lulu
Luluasked
Harris Scarfe

My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn

No answers
Nola S.
Nola S.asked
Online Store

I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers

No answers
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