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Harris Scarfe
2.2 from 302 reviews · View Statistics
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Reviews

2.2
25 reviews
  • Product Quality
    1.2 (11)
  • Return Claim MadeYes (18) · No
  • Shipping
    1.6 (5)
  • Customer Service
    1.0 (3)
  • Warranty Claim MadeYes (2) · No (12)
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Reviewer Photos & Videos

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Phil E.
Phil E.
  • 11 reviews
  • 17 likes

Broken and still taking my money... Grrrrrr

published

I ordered 2 sets of crockery, waited longer than I would have expected but that's no big deal, when they arrived, I could hear the clatter of broken items inside, I opened it and yes 2 cups were smashed to smithereens. I contacted HS and they got back to me after I sent them pictures of the broken items also a Massive big chip on one of the dinner plates. I'm still waiting to get rid of this useless set and for them to STOP taking money out. DO NOT BUY FROM HARRIS SCARFE on line.

  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Cynthia
Cynthia
  • 3 reviews
  • 1 like

Customer service lacking

published

Have shopped with this company for years usually get what I order. Not this time add items to cart place order to be sent a computer generated response of have refunded your money as product no longer available.
Get a statement for one day’s transaction. Any other company sends out a statement end of each month so one can see what has been purchased and returned. When I rang kept on hold for almost an hour (sick of companies using covid for an excuse) if your so busy there are thousands looking for work. To be told oh your bill is even more than what the one day statement says and no information on the returns.

Have cut up my card and won’t be shopping here again.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Mozhde R.
Mozhde R.Sydney, NSW

The worst experience ever

published

The worst experience I had with an online shop ever. I have ordered a product wrongly and I realized it just after that. I have just called them to cancel my order just after I have placed it and they told me they have canceled it but just some days after that the post brought the product. I have called to the customer service more than 10 times and they always told me we ask somebody to call you and nobody called me from the company.

Incentivised Review No
Return Claim MadeYes
Eliza
ElizaPerth, WA
  • 8 reviews
  • 3 likes

Wrong Size Received and very complex return procedure

published
Incentivised Review No
Return Claim MadeYes
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Lidia
LidiaSydney
  • 12 reviews
  • 12 likes

Do not trust their online customer service

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Kez
KezSydney, NSW
  • 2 reviews
  • 1 like

Avoid this place!

published

Bought 2 products from HS. Poor quality and sizing. Returned both of them in the SAME bag. They only refunded one item but said they didn’t receive the other. Then, they blamed Auspost. Very dodgy company. Don’t buy from them.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
CRoberts
CRobertsGreater Melbourne (Outer), VIC

Can’t even get a response

published

I bought 2 dinner sets and upon opening them I found 2 of the mugs with handles broken off. Emailed immediately with a photo of mugs and receipt. No response! Emailed again after 3 days. No response! Sent FB message, can see it’s been read. Still no response! They just don’t care and don’t want to know. Terrible customer service

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Maryam J.
Maryam J.Sydney, NSW
  • 2 reviews

Not recommended at all

published

Purchased some items online and received 2 of them damaged due to poor packaging. They replaced one of them, however, ignored my multiple emails in which I requested for replacement of the second damaged item. Very unprofessional with customer service. Not recommended at all.

Incentivised Review No
Return Claim MadeYes

Faulty product

published

Electrocute by faulty electric blanket
Disappointed with product
Disappointed with staff who said she will handle the situation and hasn’t replied since.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Jess
JessMetropolitan Adelaide, SA
  • 13 reviews
  • 16 likes

Avoid

published

I placed an order for a wool quilt and quilt cover.
The quilt cover came with damaged packaging and was clearly used.
The quilt came faulty and the box stitching all coming undone.
Going into the store to replace is not an option for me I live too far. Theres clearly zero quality control.
Extremely disappointed, but should of known better the first time i ordered off them i had the same issues and ended up with a broken useless electrical appliance.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Rick
RickGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Returned item and then the problems began.

published

The first item 10l air fryer was faulty but when returned to our nearest store we were told we would have to drive an extra 20kms if we wanted the same product which now works well, but no instore transfer was offered or any other solution, poor service be aware of this before using Harris Scarfe.
I will not shop there again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Anjum
AnjumGreater Melbourne (Outer), VIC
  • 2 reviews

Worst Customer Service

published

Faulty item - Chipped lid on a cast iron pot. The item was a gift so no receipt but it was purchased on the Harris Scarfe store card. The gift was from my elderly mother who lives in a different state. Instead of verifying the purchase internally and try to resolve the issue and exchange the item the customer service officer continued to send a generic reply’s and wasted my time. I don’t intend to ever purchase from this store again it honestly not worth the headache.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Frustrated
FrustratedSydney Surrounds, NSW

How long do you have to wait for a refund???

published

It was very easy to order online and recieve the products fairly promptly.
I've been waiting 2 months since I returned my product and still cant get any idea from them as to when I can recieve a refund to my credit card. All I get told is that they have an enormous number of refunds to process and I'll have to wait my turn.
Been promised that someone will ring me back with an update but of course no one ever does.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Corinne
CorinneGreater Melbourne (Inner), VIC

Worst online store ever

published

This has been the worst online purchase ever :(
Bought to tops and paid for it and as soon as they took my payment they said that not in stock to go back and continue shopping and went back staight away and reodered 2 different tops and they took my money again, and I email them not even 30 minutes later to say that 2 purchases went through to cancel one as the first one was out of stock. NO ONE REPLIED TO MY EMAIL. Rang them 4 days later to found out that they did receive my email, but just ignore it because my purchase was already been sent. Worst customer service ever will never buy with them again

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Alana
AlanaIllawarra, NSW
  • 3 reviews
  • 1 like

Dinner set - mug arrived broken and no response to my email!

published

I had ordered 2 dinner sets and some pans
The order arrived quite promptly, but when i opened it, a mug from one of the dinner sets arrived broken and no response to emails to their customer service.
Should have read the reviews here before ordering!

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

Questions & Answers

Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
Lulu
Luluasked
Harris Scarfe

My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn

No answers
Nola S.
Nola S.asked
Online Store

I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers

No answers
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