I should have checked the reviews before I bought the product online
I purchased a cast-iron casserole which was reduced by 40%. I thought I had a really good deal until I saw that there's a chip on the lid. I only saw it when I was washing it after I used it for the first time. I guess it doesn't affect my cooking but it just looked unsightly.
Totally appalling experience at harris scarfe frankston on 07/07/2021
Totally appalling experience, not only for myself but an elderly customer who I witnessed wanted to purchase some Manchester but was not sure if the sheets would fit but was promptly told that there was no exchange or refund on the sheets by the robotic cashier. Harris Scarfe you need to abide by consumer laws and more importantly treat our valued eldery customers with the respect that they deserve..
Poor Customer Service, order never received
My order was placed on the 4/6/21. Incorrect shipping label was printed and my order was not received. Call their phone support and asked them to fix their address up. I was told that this issue is happening across many orders and they'd get it rectified and an email will be sent to confirm all this has been fixed. One week later, nothing. Called up again and got the same spiel and was told I should receive an order confirmation in 24-48 hours. Again, nothing happened. They only replied to me when I made a Paypal dispute. This time, they got my...address wrong, AGAIN. Filpe on the phone and email could not help either and was rude. Do not buy from here, they cannot even get your order correct. Probably hoping that I had forgotten about my order that was shipped to the wrong address so they get free money.
Most terrible online shopping experience
Terrible online shopping experience… order was placed on 2 June 2021 and found out no street number was filled in delivery address by Harris Scarfe. We had approached customer service team 3 times, It’s now 19 June and we still have not received a reply and resolution.
The WORST customer service ever!!!
Buyers please be aware if you do not receive an item or items in your online order that customer service promise to look into your enquiry and do absolutely NOTHING. I placed an order on "28th April" and did not receive everything. I kept sending emails to customer service but nothing was done about it. My last resort was to place a post on their FB page... *result we cannot supply the items and will now do a refund.
How about letting the customer know earlier... if I did not chase you up I would have got nothing. I think they just hope you will go away!
I placed an order online and received a wrong size of the item I had ordered. I called the airport west store to check if I could get it in my size and I was placed on hold for 15 minutes and no one came to the phone. If I wanted to purchase in store I would have gone instore that is the reason for my online purchase so I did not have to go instore.
Poor quality, not as described
I purchased Access 1000 TC ( thread count) cotton rich sheet set. The texture is rough, even after washing, the weave is uneven, not as good as cheaper 250 TC. I compared product to other 1000TC sheets I own. Label says cotton rich but it is an unpleasant blend. I feel ripped off, a very poor quality product with deceptive labeling. Don't buy.
Products are cheap and do not last long
I bought some non stick pans and food sticks so badly to the pans. one is permanently discoloured because I couldn’t scrape off the fried food.
- Online Store
Parcel delivery unable to be left in a safe place
Harris Scarfe shipping override any request to Australia Post to leave parcels in a safe place which is extremely inconvenient. Under current COVID-19 restrictions, Australia Post no longer require any signatures for parcel delivery, so why do they not allow a parcel to be left unattended in a safe place if requested by the recipient?
- Online Store
Online Store Inventory and Order Management Systems Extremely Poor
As a previously satisfied longtime shopper in person and online at Harris Scarfe stores in Brisbane, my most recent online purchase was very problematic. It would appear that their inventory and order management system is experiencing a lot of issues. Three items from my previously confirmed order were unable to be supplied in a drip feed fashion which was extremely disappointing. When prompted for feedback by them for this order, I highlighted the above issues, but they refused to publish or address my feedback.
NEVER EVER AGAIN!!
Ordered a product from this company and it has been over a month and I have still not received. Customer Support was useless. I understand Aust Post is behind due to Covid, but a little bit of Customer Support would be appreciated. I have ordered from other online stores during this time with no problems. This will be the last time I ever shop with this company, online or instore. No wonder the company has been experience problems.
- Physical Stores
Purchased tefal in chile & lasted For 11 years. Decided to buy a new set 17 april 2018 from Marion . Sales person said great product but coating already making bubbles. Bad unsafe product .
Tea Tree Plaza store manager, Susan Maddeford is the wife of infamous criminal Wayne Maddeford (Assult, Armed Robbery and taking court worker hostage). Would not allow my teenager to work in a dangerous environment.
No longer shop online.
Did not receive an item from my order but yet charge for it. And cannot all anyone to discuss it. Not happy. Bad service harris scaffe. I want my product or money back
Received a used -Healthy choice 13L digital air fryer
Received a used -Healthy choice 13L digital air fryer
Ordered my 13L digital (healthy choice) air fryer and paid for it , received it after a week..... it was a used one they packed and sent it with some oil on the tray and lid... also some bread scrambles on handles.... and i cant get a replacement .. disappointed
Questions & Answers
I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?
My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn
I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers
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