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Horrible experience, avoid buying from them
I have been waiting over a week and my order hasn't even dispatched. The Facebook team couldn't give me a dispatch date so they said to call. I called and they also couldn't give me a dispatch date. Yet they are still taking orders online and advertising sales to attract new business. This is unacceptable - either close the online store until you catch up or hire more workers.
Bad customer service
Went to Harris Scarf Coburg yesterday, served by a middle age black hair lady, unbelievable she is very rude and unfriendly, I felt her does not like to work there, made me feel so bad and unhappy, won’t back again.
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Bought 4 pairs of jeans online for my husband. They were in stock. Later had confirmation email. Next day email saying order being processed. Two days after order they say order will not be filled, items not in stock and I would get a refund in 5-10 business days. Fair enough I thought, can’t be helped. Only that it is now 2 weeks later and still no refund and on their website they say jeans are in stock. Two emails to them have yet to be answered by them. Very poor service. Never again.
i was very disappointed to receive an email saying my order was canceled due to it no longer being available. when i went back online the item was still listed but at a higher price. if i was told that it had changed prices i would still have gone ahead with the order but i wasn't given this option. i have now ordered the same product from another supplier. i will never shop with harris scafe again .
A Puzzling Example of Poor Customer Service
Although I don't usually lay-by this morning I decided to take advantage of this facility as I have done in the past to buy some shoes at Harris Scarf and after an hour of trying on various styles took two pairs to the checkout only to be advised that the store does not lay-by on reduced items!! According to the dictionary the definition of sale is "a period during which a shop or dealer sells goods at reduced prices" and the definition of reduced is "make smaller or less in amount" so am I just stupid or is there a difference? If something is ...reduced obviously at least to me it is on sale. In any event I didn't get the shoes and am not only disappointed but decidedly angry because there was no signage anywhere in the store indicating the difference between "reduced" and "sale" which is misleading to say the very least.
Placed an online order for some items showing as in stock. Everyday for 4 days following i received an email saying my order was being processed. On the 4th day i received an email saying 2 of my items had been refunded as they could not be fulfilled. However their website still had one of the items listed as available. Am currently waiting on an explanation from customer service. However i can't say I'm impressed especially as there is only 6 days till Christmas. For a regional buyer that makes it almost impossible to replace those gifts now without traveling 150kms to our nearest shopping centre. At this point I would not recommend Harris Scarfe online.
Poor customer service
Husband and I visited the Rundle Mall Adelaide around 8pm-9pm on 6 Dec 2019. Prior to that, we have been in and out several luggage stores to look for affordable quality luggage. I went back to the Harris Scarfe store to look and decided to buy the antler juno 11 4.4 kg luggage with the request for price match. Staff informed us that they can do so with the same color and looked at the Myer website which offered the luggage at $30 less. Another elederly lady was assisting a younger staff as to our inquiries. We asked for a black one if any was ...on stock because they have the last one available on display which was scratched and seem to have been used. Without looking at their inventory level from the computer, The elderly lady informed that no stock is available. I was prepared to buy the turquoise color instead and same lady answered curtly none is available . She answered without understanding my question when there was several on display! The younger lady directed us to grab the bag as she says she cannot leave the counter when there were three of them standing there at about 5 mins to close. My experience at Harris Scarfe was disappointing, not helpful and rude service by staff if not trained are incompetent to front customer queries. You are not the only store u know that sells luggages. So we walked out and chance upon the RAA store around the corner which offers the same luggage at considerably half price lesser than what Harris Scarfe is selling. Myers and other shops have cheaper quality products than Harris Scarfe. Dont be fooled
You won't get what you ordered
Last Christmas during a sale I ordered 2 Queen sized mattress protectors & a Queen sized Doona.
The email told me that because the items were coming from different warehouses there would be NO Tracking number supplied.
Only 1 Doona was sent.
After a couple of months of waiting I sent them an email asking where my mattress protectors were, they then sent me 1 Mattress Protector.
To Date I still haven't received the 2nd Mattress Protector even though I paid for it.
Just don't go through it.
They Steal peoples money without delivering the goods.
Where has happy customer service gone
After i had to search the store for assistance, I went to pay for my purchases, had an e-gift card, older lady was not happy, complaining that it wasn't as simple as just scanning it, that she then had to ring to authorize it then send a copy back... why are you in customer service if all you want to do is complain about servicing the customer?
Three people serving at the registers who completely ignored me today in the airport west store, later heard on of them say she was the assistant manager. In today’s poor economy I would have thought they would give better customer service.
I've been to harris scarf adelaide a few times and every time I question myself "why did I go back there?".
When I have gone to buy a few things I've been treated like I couldn't afford them and when found I worked in hospitality then was lectured by one of your staff about how I should be doing something better and meaningful with my life.
Upright vac cleaner
Got my new upright vac cleaner in mail yesterday brand name MXT. Dont buy it. It doesnt suck up dirt, dust properly. I have wasted my money. I have bought a few things from this company and have been happy. Very disappointed
Shoddy customer service
An item was missing from my order, which I'd already signed for, believing that order was complete ...sent 2 emails, contacted customer support by phone and didn't get any answers, went on their facebook site today and wrote a comment about my issue as well as send them a message, within half an hour I had a reply saying that item weas on it's way ...maybe F/B is the quickest way to get some action ?
Terrible. Terrible. TERRIBLE.
Do not bother going into these stores. Very unhelpful staff that don't give a toss about you as a customer.
They refuse to give exchanges/refunds even though you have a fully valid receipt and it's within the 20 days.
Very disappointed customer. Now an ex customer.
Will not be going there again.
High inflated prices, always on sale, unhelpful staff, rude, accuse you of falsely doing something.
Arrogant, unwilling to listen to your concerns etc.
Prices better at other stores like big w, k mart, harvey norman, in hi fi, etc.
Save yourself the tim...
Bad service at the fountain gate location
Worst service ever, need to change the management, I waited to check on the items at the front desk for more than 15 minutes and no one showed up after they been called for 15 minutes because the item was the last one and missing some things.
Not recommended to anyone
Purchased bluestone pots and pan kit
Purchased Bluestone Pots and Pan kit - which was a bargain stating it was $500 and reduced to $100 at Epping store , Took it home and spent an hour trying to fit the Pan handle to the Pan, then Finally realised when the larger Pan handle fitted straight away, that this was a manufacturing fault becasue the screw would just not go in because the threading was crooked. To make matter worse I noticed this pan had the rubber bit missing and the other pan did not , so this was repacked and put back on shelf so another customer had returned it and H...arris Scarf Epping staff just put it back on shelf hoping the next customer would just take. The sticky tape was not perfect but i just ignored it because I thought its just like that because staff check it for missing parts. Anyway very angry as I have to ring up for return and explain all of this to them and spend waste more time. You get what you pay for sometimes. I wonder if the quality of the pans are all the same and dont fit well.
No price match!!!!
Harris scarfe has a pair of Julius Marlow shoes for $99 saw the same shoes on catch for $67 went to find out about price match and the answer was "we don't price match with online stores " it does not say that on they price match website, catch is an Australian online retail store but it was like banging your head against a brick wall!!! I showed them they price match guarantee but nothing, very disappointed in you Harris scarfe, won't be shopping with you anymore!!!
HS always on ‘sale’
I’m wary of stores who always have sales like HS. But are they really sales? With HS I highly doubt it because they heavily inflate the prices then put a 50% off sign above it. Even with the discount, the price is much higher than it’s worth. Sometimes you can prove this by looking at the same brand in Big W. HS stock their own brands too like Westcape, so it’s harder to check, but this brand is still overpriced even when it’s on sale. I only buy from HS now if I am desperate.
Advertising and not having stock
After visiting 3 HS stores looking for an item advertised in their flyer only to be told that stock has not arrived. Asked in one store if one could put away for me when they arrived only to be told "NO CAN DO"
Nice trick advertising and not having stock just to get customers into your store HS. I won't be shopping there in the future.
- Physical Stores
It's a rip off
My husband bought me a Tramontina coffee plunger and he was pleased to be told it was marked down from $69.95 to a price of $39.95. I have had previous issues before at Harris Scarfe having items supposedly marked down so I checked the price on line and discovered that they were priced at $35 at Big W and was not on sale. It is dishonest and misleading to make you believe it is a bargain, it is just deceitful! I won't be buying from HS again unless I check out the correct retail price first.
Won’t buy online again!!
Not happy Harrisscafe!!
Not only did you send me someone else’s order, but when I contacted you about the mix up I was told they would resend my order. Then a few days later PayPal informs me I have been refunded my purchase. However I was not refunded the postage amount. So I got charged postage on an order I never received & now I have to go out a buy the items I wanted again. Shame on you Harrisscafe, you have lost me as a customer.
Misleading photos on website - very poor quality goods. Very disappointed when I received my QS quilt cover. Looked nothing like the online website photo. Colour different to photo - colour much darker than in the website photo and quilt has a very high 'sheen' to it - which was not apparent in the photo. Quality is very poor and looks like something you would purchase from a $2 shop. Overall I am very disappointed and angry with the overall quality and look of the product. Will not be putting this product on my bed. Will keep as a spare.... But expected better from Harris Scarfe - particularly when the product was originally $129 - but reduced for sale. This quilt cover is a very poor quality polyester viscose - fabric is very thin. I was expecting a much better product. Extremely disappointed!!! - and will not be purchasing from Harris Scarfe in future. The website photos should more accurately reflect the product being purchased. You cannot 'zoom in' on the website photos to have a more detailed look at the product. Will not be caught out again.
Most of the items are unavailable but they only tell you this after few days of placing the order
I bought 4 jeans and 4 shirts through online. After few days I get an email saying 3 of the jeans and 2 shirts are out of stock! My wife ordered few tops and they did the same. Now I see similar reviews here and never gonna order again.
High price and dangerous
Years ago I was looking for Christmas presents. I went to HS in Box Hill and bought a set of Pyrex measuring bowls, 60% off and I paid $60. Then I went to BW in the next block and found for the exact same item it was $50. And not discounted.
Had not gone back to it for years.
Today I went there with family and cut myself on a corner of the plastic strip that was place at the front of of the shelves. Instead of being made properly by cutting and smoothing of at the edges it was just snapped broken with sharp spikes at the corners. I showed th...at to the cashier. She acknowledged gracefully but went straight back to serving customers. I just hope she rectify the problem later. Just make sure you price around. The fact that it gives 50 % off all year round shows you the margin of profit it runs.
Questions & Answers
I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?
My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn
I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers
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