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Harris Scarfe

Harris Scarfe (page 2 of 2)

Physical Stores, Online Store
2.2 from 285 reviews · View Statistics
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Listing monitored by Harris Scarfe

Reviews

  • Product Quality
    1.9 (29)
  • Return Claim MadeYes · No (49)
  • Shipping
    1.6 (14)
  • Customer Service
    1.6 (18)
  • Warranty Claim MadeYes (2) · No (39)
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Reviewer Photos & Videos

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PG18
PG18Melbourne
  • 26 reviews
  • 33 likes

Horrible experience, avoid buying from them

published

I have been waiting over a week and my order hasn't even dispatched. The Facebook team couldn't give me a dispatch date so they said to call. I called and they also couldn't give me a dispatch date. Yet they are still taking orders online and advertising sales to attract new business. This is unacceptable - either close the online store until you catch up or hire more workers.

Shipping
Incentivised Review No
Return Claim MadeNo
Niko
NikoGreater Melbourne (Metropolitan), VIC

Bad customer service

published

Went to Harris Scarf Coburg yesterday, served by a middle age black hair lady, unbelievable she is very rude and unfriendly, I felt her does not like to work there, made me feel so bad and unhappy, won’t back again.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCoburg
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Peeved

published

Bought 4 pairs of jeans online for my husband. They were in stock. Later had confirmation email. Next day email saying order being processed. Two days after order they say order will not be filled, items not in stock and I would get a refund in 5-10 business days. Fair enough I thought, can’t be helped. Only that it is now 2 weeks later and still no refund and on their website they say jeans are in stock. Two emails to them have yet to be answered by them. Very poor service. Never again.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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janine
janineSouth East Queensland, QLD

disappointed

published

i was very disappointed to receive an email saying my order was canceled due to it no longer being available. when i went back online the item was still listed but at a higher price. if i was told that it had changed prices i would still have gone ahead with the order but i wasn't given this option. i have now ordered the same product from another supplier. i will never shop with harris scafe again .

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Dianne JV
Dianne JVWide Bay-Burnett, QLD
  • 3 reviews
  • 2 likes

A Puzzling Example of Poor Customer Service

published
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationHervey Bay
Warranty Claim MadeNo
GB
GB
  • 3 reviews
  • 3 likes

Misleading.

published

Placed an online order for some items showing as in stock. Everyday for 4 days following i received an email saying my order was being processed. On the 4th day i received an email saying 2 of my items had been refunded as they could not be fulfilled. However their website still had one of the items listed as available. Am currently waiting on an explanation from customer service. However i can't say I'm impressed especially as there is only 6 days till Christmas. For a regional buyer that makes it almost impossible to replace those gifts now without traveling 150kms to our nearest shopping centre. At this point I would not recommend Harris Scarfe online.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
ethel
ethel
  • 2 reviews

Poor customer service

published
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationRundle Mall
Warranty Claim MadeNo

You won't get what you ordered

published

Last Christmas during a sale I ordered 2 Queen sized mattress protectors & a Queen sized Doona.
The email told me that because the items were coming from different warehouses there would be NO Tracking number supplied.
Only 1 Doona was sent.
After a couple of months of waiting I sent them an email asking where my mattress protectors were, they then sent me 1 Mattress Protector.
To Date I still haven't received the 2nd Mattress Protector even though I paid for it.
Just don't go through it.
They Steal peoples money without delivering the goods.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Where has happy customer service gone

published

After i had to search the store for assistance, I went to pay for my purchases, had an e-gift card, older lady was not happy, complaining that it wasn't as simple as just scanning it, that she then had to ring to authorize it then send a copy back... why are you in customer service if all you want to do is complain about servicing the customer?

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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sucker nomore
sucker nomoreGreater Melbourne (Outer), VIC
  • 8 reviews
  • 6 likes

Poor service

published

Three people serving at the registers who completely ignored me today in the airport west store, later heard on of them say she was the assistant manager. In today’s poor economy I would have thought they would give better customer service.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationAirport west
Warranty Claim MadeNo
Alisha
AlishaMetropolitan Adelaide, SA
  • 2 reviews

Disappointing service

published

I've been to harris scarf adelaide a few times and every time I question myself "why did I go back there?".

When I have gone to buy a few things I've been treated like I couldn't afford them and when found I worked in hospitality then was lectured by one of your staff about how I should be doing something better and meaningful with my life.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Timsmokie
TimsmokieCentral Queensland, QLD
  • 4 reviews
  • 1 like

Upright vac cleaner

published

Got my new upright vac cleaner in mail yesterday brand name MXT. Dont buy it. It doesnt suck up dirt, dust properly. I have wasted my money. I have bought a few things from this company and have been happy. Very disappointed

Product Quality
Incentivised Review No
Return Claim MadeNo
Store LocationHassis scarfe
Warranty Claim MadeNo
Maggs
MaggsMetropolitan Adelaide, SA
  • 13 reviews
  • 7 likes

Shoddy customer service

published

An item was missing from my order, which I'd already signed for, believing that order was complete ...sent 2 emails, contacted customer support by phone and didn't get any answers, went on their facebook site today and wrote a comment about my issue as well as send them a message, within half an hour I had a reply saying that item weas on it's way ...maybe F/B is the quickest way to get some action ?

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Andrew
AndrewSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Terrible. Terrible. TERRIBLE.

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationChermside
Warranty Claim MadeNo

Bad service at the fountain gate location

published

Worst service ever, need to change the management, I waited to check on the items at the front desk for more than 15 minutes and no one showed up after they been called for 15 minutes because the item was the last one and missing some things.
Not recommended to anyone

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationFountain gate
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John G.
John G.Greater Melbourne (Outer), VIC

Purchased bluestone pots and pan kit

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationEpping Vic
Warranty Claim MadeYes
Cliff
CliffGreater Melbourne (Outer), VIC
  • 34 reviews
  • 22 likes

No price match!!!!

published

Harris scarfe has a pair of Julius Marlow shoes for $99 saw the same shoes on catch for $67 went to find out about price match and the answer was "we don't price match with online stores " it does not say that on they price match website, catch is an Australian online retail store but it was like banging your head against a brick wall!!! I showed them they price match guarantee but nothing, very disappointed in you Harris scarfe, won't be shopping with you anymore!!!

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Georgia
GeorgiaAU
  • 14 reviews
  • 13 likes

HS always on ‘sale’

published

I’m wary of stores who always have sales like HS. But are they really sales? With HS I highly doubt it because they heavily inflate the prices then put a 50% off sign above it. Even with the discount, the price is much higher than it’s worth. Sometimes you can prove this by looking at the same brand in Big W. HS stock their own brands too like Westcape, so it’s harder to check, but this brand is still overpriced even when it’s on sale. I only buy from HS now if I am desperate.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Ron
RonGreater Melbourne (Outer), VIC

Advertising and not having stock

published

After visiting 3 HS stores looking for an item advertised in their flyer only to be told that stock has not arrived. Asked in one store if one could put away for me when they arrived only to be told "NO CAN DO"
Nice trick advertising and not having stock just to get customers into your store HS. I won't be shopping there in the future.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Shirley heath
Shirley heathSouth-Eastern Region, NSW

It's a rip off

published

My husband bought me a Tramontina coffee plunger and he was pleased to be told it was marked down from $69.95 to a price of $39.95. I have had previous issues before at Harris Scarfe having items supposedly marked down so I checked the price on line and discovered that they were priced at $35 at Big W and was not on sale. It is dishonest and misleading to make you believe it is a bargain, it is just deceitful! I won't be buying from HS again unless I check out the correct retail price first.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMerimbula
Warranty Claim MadeNo
Shirley heath
Shirley heath

Just to follow up, I did return the item to Harris Scarfe and found another brand for a fraction of the reduced price in another store.

Won’t buy online again!!

published

Not happy Harrisscafe!!
Not only did you send me someone else’s order, but when I contacted you about the mix up I was told they would resend my order. Then a few days later PayPal informs me I have been refunded my purchase. However I was not refunded the postage amount. So I got charged postage on an order I never received & now I have to go out a buy the items I wanted again. Shame on you Harrisscafe, you have lost me as a customer.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
Chris H
Chris HSydney, NSW
  • 17 reviews
  • 20 likes

Disappointing purchase

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
Nabeel
NabeelGreater Melbourne (Metropolitan), VIC

Most of the items are unavailable but they only tell you this after few days of placing the order

published

I bought 4 jeans and 4 shirts through online. After few days I get an email saying 3 of the jeans and 2 shirts are out of stock! My wife ordered few tops and they did the same. Now I see similar reviews here and never gonna order again.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
Samw
SamwVictoria
  • 12 reviews
  • 31 likes

High price and dangerous

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBox hill victoria
Warranty Claim MadeNo
Page 2 of 2

Questions & Answers

Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
Lulu
Luluasked
Harris Scarfe

My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn

No answers
Nola S.
Nola S.asked
Online Store

I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers

No answers
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