Harris Scarfe

The shop I went to did not have the product I required so they placed the order via their online store.
Next day I got an email saying that my order had been cancelled and no explanation given as to why.
I have rung and asked about them refunding my money (over $500) twice now and I keep getting told that they have sent the request to the products department and promise to let me know whats happening but have failed to do so. Why do they take the money from my account before even knowing if they can complete the order.
Poor service, poor communication and bad business practice to charge before even knowing if they can supply the goods.

I ordered Smith & Nobel 6.5L Digital Air Fryer Red SNDF275R having order no.7003271254 and i got email all of sudden thats after pay refund proceed but no notification for my order which was paid in full. Work in retail didn’t get chance to pick but they cnx wdut notification and still in stock available to pick up on high price. If they don’t want to sell on promotions why they put on sale. Worst experience i have

Placed an order and 3 days later prices on items had significantly decreased ($45 —> $30) items had not been delivered yet so I called the company and asked them to provide the items at the lower price. Very rudely told NO. Told them to cancel the order which they did. Placed a new order online with the discounted prices - the order went through fine BUT now they are saying the item which I wanted them to honour the lower price for is not available. As this was really the only item in the order I particularly wanted, I am canceling the whole order. Again. What a waste of time. Terrible customer service. I should have checked the customer reviews here before ordering.

So far..so good, judging by other reviews.Have bought clothes,homewares online because no local store in Mt Gambier..fast post and good competitive pricing.So thought I would check out their recent sales on electrical items.Smith and Nobel bread maker and ice cream maker both really good discount so had nothing to lose.HS Elizabeth SA sent both items on the same day purchased and was well packaged..so thankyou to the team there.Both machines work really well,especially for the pricepoint.Cheers!

Purchased a Sash and Rose Dressing gown, at end of Winter stock sale.
THE most shoddiest , unbelievably poor quality EVER made.
Just have to warn others NOT to pay for material that comes apart - fibres stick out randomly all over. Stitching is a joke , a preschooler could sew and hem better I'm sure.
To pay more for a dressing gown, is not the best buy when it starts to unravel within 3months.

Last Dept store CHEAP dressing gown lasted me 7 years- not 1 issue . Better spend your money on generic brands, more wearable and better quality workma...

Moruya store. Quality of fabrics, choice of styles/fashion and general store layout has really deteriorated over the last twelve months and I can no longer find anything to wear here. Clothing has become dull & old fashioned which is such a pity and it is no longer the bustling store it used to be.

Purchased a quilt cover yesterday took the pillow cases out of the package to get more of a detailed look and today took it back to exchange it, but because I opened the packaging would not accept it. There excuse was Covid!

So we decided to order an Air Fryer during the post Christmas sales since I had been looking for one and a newspaper catalog finally got my mothers interest in one too. Order goes through, order ships, get a tracking number, no biggie. Actually there’s a big problem. The order while going through the slowest (cheapest) pathway possible it takes until it’s at the delivery depo 15 minutes away from us for AusPost to turn it around because the consignment is incorrect (aka somethings wrong with the shipping). All well and good, in the words of Ton...

Not a patch on the real "original" explorer socks. These seem a pale imitation - thin, nylony and cheap feel.

I feel cheated.

I ordered 3 sets of Dinner sets. My package arrived after a week to Sydney, however the box was full damaged and half open. On top of it, the dinner sets were broken. Horrible experience. I submitted the same review on their website which was moderated and removed. Dishonest company! I did call their customer care who issued me a refund but who needs this added stress!

I ordered two items - one was cancelled (out of stock) and the other was scheduled for delivery 7 days after the order (not quick). I got a message saying that the item was undeliverable because no one was home - there were two family members and 3 cleaners in the house at the time of the bogus delivery. Parcel went to local PO - I could not go there because of illness. HS said call PO and arrange re-delivery. After 30 + minutes on phone I gave up, and contacted them saying they had created the porblem, they could now solve it. Various ine...

Unlike most other customers posting reviews here, I seem to have got lucky with my Harris Scarfe online store experience. I ordered a Dunlopillo Classic latex pillow on 11 November 2021 which arrived in Perth on 22 November, so very prompt service there from both HS and Australia Post. Because of the horrible overpowering toxic latex smell, I was unable to use the pillow and returned it to HS on 29 November, courtesy of their free returns service which is a fantastic facility. On 8 December, Australia Post's tracking service notified me that th...

I ordered an airfryer oven a month ago online, the order was cancelled by Harris scarf 3 days later and refunded 5 days later. I paid for a different model airfryer oven 3 nights ago, got an email that its not in stock. I paid $399 for an e scooter lunchtime Monday online, they cancelled it this morning as its not in stock. STOP ADVERTISING GOODS THAT YOU HAVE NO INTENTION OF SUPPLYING, massive waste of my time, and I can't spend elsewhere as I've got $800 frozen on my card in pending refunds from H.S. Not happy at all.

Unfortunately I really wanted to buy something they stock so I persisted. Most frustrating week of my life. No communication

I ordered $400+ worth, had 2 items cancelled due to not available stocks, while still posted on the website when I re-checked!

Also few items have some scratches/scrapes on them and does NOT look brand new! very disappointed!