Absolute no consideration to customer
Purchased supposedly super soft woollen blankets. Got them home and they where definitely not wool. They where prickly, itchy and scratchy. These where not cheap blankets. When returned to shop manager just keep repeating there store policy. Asked to speak with someone above and he keep repeating store policy. It was like it had been practiced. Cannot use blankets. Will never ever shop there again
After a lot of work and contacting their head office,we finely received credit for full amount.
purchased a pair of black Slazenger shoes for work lasted 8 weeks before seems came apart
Have my receipt and they refused to exchange, I don't want my money back just swap them I presume they are faulty. I work three days 24 hours per week do the maths ....
Store didn't help neither did head office .....
Returned item and then the problems began.
The first item 10l air fryer was faulty but when returned to our nearest store we were told we would have to drive an extra 20kms if we wanted the same product which now works well, but no instore transfer was offered or any other solution, poor service be aware of this before using Harris Scarfe.
I will not shop there again.
Purchase 3 boxes of glasses online, not cheap but they were very nice. One of the glasses was broken on arrival so I took a photo straight away and sent an email asking for a replacement. I still have not had a reply or replacement.
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Poor quality’ product
Purchased a Healthy Choice Dehydrator from Harris Scarfe. The product is useless. . I phoned Harris Scarfe for a refund I was told there was not much they can do. I explained I have a compromised immune system and cannot go out during the Coronavirus shutdown but the person on the end of the phone could cate less. I think it’s disgusting for Harris Scarfe to be selling poor quality product and theN make customers jump through hoops.
Purchased bluestone pots and pan kit
Purchased Bluestone Pots and Pan kit - which was a bargain stating it was $500 and reduced to $100 at Epping store , Took it home and spent an hour trying to fit the Pan handle to the Pan, then Finally realised when the larger Pan handle fitted straight away, that this was a manufacturing fault becasue the screw would just not go in because the threading was crooked. To make matter worse I noticed this pan had the rubber bit missing and the other pan did not , so this was repacked and put back on shelf so another customer had returned it and H...arris Scarf Epping staff just put it back on shelf hoping the next customer would just take. The sticky tape was not perfect but i just ignored it because I thought its just like that because staff check it for missing parts. Anyway very angry as I have to ring up for return and explain all of this to them and spend waste more time. You get what you pay for sometimes. I wonder if the quality of the pans are all the same and dont fit well.
Questions & Answers
I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?
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