Reviewer Photos & Videos
Returned item and then the problems began.
The first item 10l air fryer was faulty but when returned to our nearest store we were told we would have to drive an extra 20kms if we wanted the same product which now works well, but no instore transfer was offered or any other solution, poor service be aware of this before using Harris Scarfe.
I will not shop there again.
Worst Customer Service
Faulty item - Chipped lid on a cast iron pot. The item was a gift so no receipt but it was purchased on the Harris Scarfe store card. The gift was from my elderly mother who lives in a different state. Instead of verifying the purchase internally and try to resolve the issue and exchange the item the customer service officer continued to send a generic reply’s and wasted my time. I don’t intend to ever purchase from this store again it honestly not worth the headache.
Horrible for online shopping
I ordered 7 items from Harris Scarfe online over 2 weeks ago. I then got an email everyday for a week to inform me my order status saying my order is being packed. Then today after over 2 weeks I got an email saying my whole order had been cancelled due to product availability. Very disappointed with the Harris Scarfe online store and the whole shopping experience!
I placed an order online and received a wrong size of the item I had ordered. I called the airport west store to check if I could get it in my size and I was placed on hold for 15 minutes and no one came to the phone. If I wanted to purchase in store I would have gone instore that is the reason for my online purchase so I did not have to go instore.
Poor customer service, Loud Manager
I purchased a pillow from Carnegie store at the time of purchase nothing was told about not refunding even nothing was written on the receiptexcept that they accept 28 days change of mind returns. 2days later when I went to refund they refused saying due to hygiene purpose they don't refund, because I touched it. I told them that I didn't used it but even then the manager started to argue and became so loud that my partner could hear her from the other corner of the shop. The packaging was without a plastic cover at the time of purchase so any...one could have touched it, when I told that I will email the authorities she decided to give me an exchange instead. Highly unprofessional attitude..they have lost a customer here and I won't be recommending anyone.
Really good at replacing or refunding products
I want to say that Harris Scarfe are really great at exchanging or refunding products that I am not happy with. No questions asked, they just do it! Usually great quality products.
Poor quality, not as described
I purchased Access 1000 TC ( thread count) cotton rich sheet set. The texture is rough, even after washing, the weave is uneven, not as good as cheaper 250 TC. I compared product to other 1000TC sheets I own. Label says cotton rich but it is an unpleasant blend. I feel ripped off, a very poor quality product with deceptive labeling. Don't buy.
Brought an air fryer and a basket for it.
after 4 days I received and email saying say part of your order is cancelled. YEA they canceled the Air fryer and not the basket, nor a call asking if you want to proceed. Obliviously not the basket is useless with the air fryer.
The reviewer stated that an incentive was offered for this review
Products are cheap and do not last long
I bought some non stick pans and food sticks so badly to the pans. one is permanently discoloured because I couldn’t scrape off the fried food.
- Online Store
Parcel delivery unable to be left in a safe place
Harris Scarfe shipping override any request to Australia Post to leave parcels in a safe place which is extremely inconvenient. Under current COVID-19 restrictions, Australia Post no longer require any signatures for parcel delivery, so why do they not allow a parcel to be left unattended in a safe place if requested by the recipient?
- Online Store
Online Store Inventory and Order Management Systems Extremely Poor
As a previously satisfied longtime shopper in person and online at Harris Scarfe stores in Brisbane, my most recent online purchase was very problematic. It would appear that their inventory and order management system is experiencing a lot of issues. Three items from my previously confirmed order were unable to be supplied in a drip feed fashion which was extremely disappointing. When prompted for feedback by them for this order, I highlighted the above issues, but they refused to publish or address my feedback.
How long do you have to wait for a refund???
It was very easy to order online and recieve the products fairly promptly.
I've been waiting 2 months since I returned my product and still cant get any idea from them as to when I can recieve a refund to my credit card. All I get told is that they have an enormous number of refunds to process and I'll have to wait my turn.
Been promised that someone will ring me back with an update but of course no one ever does.
Didn't send ordered item AT ALL
I ordered over $300 of items. There were a bunch of posted and a couple of sets of glasses. It all arrived EXCEPT one set of glasses. When I sent a query I was told they had arrived as tracking showed packages had been delivered. Yes, packages were delivered but they were missing the glasses. Explained this and git ignored. So Ive ended up paying money for something I didn't get
- Online Store
Very satisfied customer only took a few days from when I bought my airfryer to being delivered, airfryer works perfectly. And delivery was very quick. ,could not be happier with my experience
NEVER EVER AGAIN!!
Ordered a product from this company and it has been over a month and I have still not received. Customer Support was useless. I understand Aust Post is behind due to Covid, but a little bit of Customer Support would be appreciated. I have ordered from other online stores during this time with no problems. This will be the last time I ever shop with this company, online or instore. No wonder the company has been experience problems.
- Online Store
Pleasantly Surprised - Very Happy Customer
I must admit, I placed my first two orders with the Harris Scarfe on-line store before reading any on-line reviews. I don't normally do this after being burnt by another retailer a few years back. After reading the reviews here I was a bit worried, however I must say that my orders were packed and shipped within days of them being placed.
The delivery was on time, the items were packed carefully and they both items arrived as described and undamaged.
I would definitely shop with and recommend Harris Scarfe on-line. My experience has been awesome.
- Physical Stores
Purchased tefal in chile & lasted For 11 years. Decided to buy a new set 17 april 2018 from Marion . Sales person said great product but coating already making bubbles. Bad unsafe product .
Easy and on time
Ordered Elysian 1000tc sheets. Arrived on time. Easy to order. I was surprised to see the negative reviews. The sheets arrived as described. Will order from them again online. Didn’t have any of the issues described in other reviews.
- Online Store
DO NOT SHOP ONLINE
Ordered an airfryer on the 7th or September 20. Received 3 emails (all exactly the same) stating that my order is being processed. Today is the evening of 17th of Sept 20 and the status still says processing. Email to Customer service has had no response after almost a week. Looks like customer service is non existent and my money is stuck. Missed out on buying the same product on sale elsewhere.
Update 21/09: Order still processing.
- Online Store
8 days ago i ordered a small camp over/hotplate, 8 days later i have got 3 emails to tell me it is processing, it is for a camping trip for my sons 7th bday and the level of incompetence clearly shows why the company is in financial ruin....
Questions & Answers
I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?
My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn
I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers
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