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Terrible. Terrible. TERRIBLE.
Do not bother going into these stores. Very unhelpful staff that don't give a toss about you as a customer.
They refuse to give exchanges/refunds even though you have a fully valid receipt and it's within the 20 days.
Very disappointed customer. Now an ex customer.
Will not be going there again.
High inflated prices, always on sale, unhelpful staff, rude, accuse you of falsely doing something.
Arrogant, unwilling to listen to your concerns etc.
Prices better at other stores like big w, k mart, harvey norman, in hi fi, etc.
Save yourself the tim...
- Physical Stores
Fantastic customer service
My pie maker died after 6months. Kotara shop closed down so I went greenhills at maitland. Very pleasant experience exchanged and got $35 too as the product was on sale.
No price match!!!!
Harris scarfe has a pair of Julius Marlow shoes for $99 saw the same shoes on catch for $67 went to find out about price match and the answer was "we don't price match with online stores " it does not say that on they price match website, catch is an Australian online retail store but it was like banging your head against a brick wall!!! I showed them they price match guarantee but nothing, very disappointed in you Harris scarfe, won't be shopping with you anymore!!!
HS always on ‘sale’
I’m wary of stores who always have sales like HS. But are they really sales? With HS I highly doubt it because they heavily inflate the prices then put a 50% off sign above it. Even with the discount, the price is much higher than it’s worth. Sometimes you can prove this by looking at the same brand in Big W. HS stock their own brands too like Westcape, so it’s harder to check, but this brand is still overpriced even when it’s on sale. I only buy from HS now if I am desperate.
- Physical Stores
Bad customer service and wrong price online and store in Shellhabour, NSW
Bad customer services and wrong price between online and store. Waste time to come back and exchange. No apologize and said system error although asked double check price before payment
Advertising and not having stock
After visiting 3 HS stores looking for an item advertised in their flyer only to be told that stock has not arrived. Asked in one store if one could put away for me when they arrived only to be told "NO CAN DO"
Nice trick advertising and not having stock just to get customers into your store HS. I won't be shopping there in the future.
- Physical Stores
It's a rip off
My husband bought me a Tramontina coffee plunger and he was pleased to be told it was marked down from $69.95 to a price of $39.95. I have had previous issues before at Harris Scarfe having items supposedly marked down so I checked the price on line and discovered that they were priced at $35 at Big W and was not on sale. It is dishonest and misleading to make you believe it is a bargain, it is just deceitful! I won't be buying from HS again unless I check out the correct retail price first.
- Online Store
Always Great Service
I Ordered clothing online. The order was quickly packed and dispatched. I have purchased numerous items of clothing from Harris Scarfe online and have never had a problem.
Great customer service.
Won’t buy online again!!
Not happy Harrisscafe!!
Not only did you send me someone else’s order, but when I contacted you about the mix up I was told they would resend my order. Then a few days later PayPal informs me I have been refunded my purchase. However I was not refunded the postage amount. So I got charged postage on an order I never received & now I have to go out a buy the items I wanted again. Shame on you Harrisscafe, you have lost me as a customer.
Misleading photos on website - very poor quality goods. Very disappointed when I received my QS quilt cover. Looked nothing like the online website photo. Colour different to photo - colour much darker than in the website photo and quilt has a very high 'sheen' to it - which was not apparent in the photo. Quality is very poor and looks like something you would purchase from a $2 shop. Overall I am very disappointed and angry with the overall quality and look of the product. Will not be putting this product on my bed. Will keep as a spare.... But expected better from Harris Scarfe - particularly when the product was originally $129 - but reduced for sale. This quilt cover is a very poor quality polyester viscose - fabric is very thin. I was expecting a much better product. Extremely disappointed!!! - and will not be purchasing from Harris Scarfe in future. The website photos should more accurately reflect the product being purchased. You cannot 'zoom in' on the website photos to have a more detailed look at the product. Will not be caught out again.
Most of the items are unavailable but they only tell you this after few days of placing the order
I bought 4 jeans and 4 shirts through online. After few days I get an email saying 3 of the jeans and 2 shirts are out of stock! My wife ordered few tops and they did the same. Now I see similar reviews here and never gonna order again.
Couldn't fault this store
The price for same quality (indeed same) items is not matched elsewhere. Shepparton store manager was fabulous and swift to rectify a problem I had with a vacuum, and a less than helpful young employee. Great range. Very satisfied with our local store.
High price and dangerous
Years ago I was looking for Christmas presents. I went to HS in Box Hill and bought a set of Pyrex measuring bowls, 60% off and I paid $60. Then I went to BW in the next block and found for the exact same item it was $50. And not discounted.
Had not gone back to it for years.
Today I went there with family and cut myself on a corner of the plastic strip that was place at the front of of the shelves. Instead of being made properly by cutting and smoothing of at the edges it was just snapped broken with sharp spikes at the corners. I showed th...at to the cashier. She acknowledged gracefully but went straight back to serving customers. I just hope she rectify the problem later. Just make sure you price around. The fact that it gives 50 % off all year round shows you the margin of profit it runs.
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