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Harris Scarfe
2.2 from 284 reviews · View Statistics
See the Best General Merchandise Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Harris Scarfe

Reviews

  • Product Quality
    3.0 (53)
  • Return Claim MadeYes (16) · No (51)
  • Shipping
    2.9 (24)
  • Customer Service
    2.6 (25)
  • Warranty Claim MadeYes · No (73)
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Reviewer Photos & Videos

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Lidia
LidiaSydney
  • 12 reviews
  • 11 likes

Do not trust their online customer service

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Margaret
MargaretSydney, NSW
  • 5 reviews
  • 3 likes

Customer Service 10/10

published

I ordered some dinner plates and while they were wrapped in so much plastic and the box marked fragile, they obviously were thrown around by the courier. Harris Scarfe replaced all the plates and got them back to me in record time. They obviously lost money on this sale. I just wish they had stores close to me. great quality and great service.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Tommy A.
Tommy A.Sydney, NSW
  • 3 reviews
  • 2 likes

I should have checked the reviews before I bought the product online

published

I purchased a cast-iron casserole which was reduced by 40%. I thought I had a really good deal until I saw that there's a chip on the lid. I only saw it when I was washing it after I used it for the first time. I guess it doesn't affect my cooking but it just looked unsightly.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Totally appalling experience at harris scarfe frankston on 07/07/2021

published

Totally appalling experience, not only for myself but an elderly customer who I witnessed wanted to purchase some Manchester but was not sure if the sheets would fit but was promptly told that there was no exchange or refund on the sheets by the robotic cashier. Harris Scarfe you need to abide by consumer laws and more importantly treat our valued eldery customers with the respect that they deserve..

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationFrankston
Warranty Claim MadeNo
CRoberts
CRobertsGreater Melbourne (Outer), VIC

Can’t even get a response

published

I bought 2 dinner sets and upon opening them I found 2 of the mugs with handles broken off. Emailed immediately with a photo of mugs and receipt. No response! Emailed again after 3 days. No response! Sent FB message, can see it’s been read. Still no response! They just don’t care and don’t want to know. Terrible customer service

Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Ken
KenPerth
  • 3 reviews
  • 19 likes

Poor Customer Service, order never received

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Flora L.
Flora L.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Most terrible online shopping experience

published

Terrible online shopping experience… order was placed on 2 June 2021 and found out no street number was filled in delivery address by Harris Scarfe. We had approached customer service team 3 times, It’s now 19 June and we still have not received a reply and resolution.

Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Best customer service at Bennets Green

published

Bought some clothes online which needed to be swapped for a bigger size.Excellent customer care at Bennets Green.Keep up the good work.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationBennett Green Newcastle
Warranty Claim MadeNo
Lucas M.
Lucas M.Richmond-Tweed, NSW

Terrible customer service

published

They are very rude over the phone, they are unhelpful, I don't understand why to have a phone line if you have rude people answering. Better not to exist

Product Quality
Incentivised Review No
Warranty Claim MadeNo
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The Smiths
The Smiths
  • 9 reviews
  • 13 likes

The WORST customer service ever!!!

published

Buyers please be aware if you do not receive an item or items in your online order that customer service promise to look into your enquiry and do absolutely NOTHING. I placed an order on "28th April" and did not receive everything. I kept sending emails to customer service but nothing was done about it. My last resort was to place a post on their FB page... *result we cannot supply the items and will now do a refund.
How about letting the customer know earlier... if I did not chase you up I would have got nothing. I think they just hope you will go away!

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Faulty product

published

Electrocute by faulty electric blanket
Disappointed with product
Disappointed with staff who said she will handle the situation and hasn’t replied since.

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Jess
JessMetropolitan Adelaide, SA
  • 13 reviews
  • 15 likes

Avoid

published

I placed an order for a wool quilt and quilt cover.
The quilt cover came with damaged packaging and was clearly used.
The quilt came faulty and the box stitching all coming undone.
Going into the store to replace is not an option for me I live too far. Theres clearly zero quality control.
Extremely disappointed, but should of known better the first time i ordered off them i had the same issues and ended up with a broken useless electrical appliance.

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Anjum
AnjumGreater Melbourne (Outer), VIC
  • 2 reviews

Worst Customer Service

published

Faulty item - Chipped lid on a cast iron pot. The item was a gift so no receipt but it was purchased on the Harris Scarfe store card. The gift was from my elderly mother who lives in a different state. Instead of verifying the purchase internally and try to resolve the issue and exchange the item the customer service officer continued to send a generic reply’s and wasted my time. I don’t intend to ever purchase from this store again it honestly not worth the headache.

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Judith N.
Judith N.Greater Melbourne (Inner), VIC
  • 2 reviews

Incorrect Order

published

I placed an order online and received a wrong size of the item I had ordered. I called the airport west store to check if I could get it in my size and I was placed on hold for 15 minutes and no one came to the phone. If I wanted to purchase in store I would have gone instore that is the reason for my online purchase so I did not have to go instore.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sylvia81
Sylvia81Greater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

Poor quality, not as described

published

I purchased Access 1000 TC ( thread count) cotton rich sheet set. The texture is rough, even after washing, the weave is uneven, not as good as cheaper 250 TC. I compared product to other 1000TC sheets I own. Label says cotton rich but it is an unpleasant blend. I feel ripped off, a very poor quality product with deceptive labeling. Don't buy.

Incentivised Review No
Return Claim MadeNo
Store LocationCarnegie
Warranty Claim MadeNo
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Questions & Answers

Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
Lulu
Luluasked
Harris Scarfe

My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn

No answers
Nola S.
Nola S.asked
Online Store

I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers

No answers
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