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Harris Scarfe

Harris Scarfe (page 2 of 11)

Physical Stores, Online Store
2.2 from 286 reviews · View Statistics
See the Best General Merchandise Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.7 (67)
  • Return Claim MadeYes (21) · No (63)
  • Shipping
    2.4 (34)
  • Customer Service
    2.6 (32)
  • Warranty Claim MadeYes (4) · No (75)
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Matt H.
Matt H.Greater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Slow and expensive

published

Took 11 days to dispatch an in stock item from their warehouse. Paid $10 for the delivery to Melbourne CBD. Competitors offer free delivery and/ or pick up, and the item arrives within 48 hours. I would not recommend or use them again.

Shipping
Incentivised Review No

Joke Company

published

Brought an air fryer and a basket for it.
after 4 days I received and email saying say part of your order is cancelled. YEA they canceled the Air fryer and not the basket, nor a call asking if you want to proceed. Obliviously not the basket is useless with the air fryer.

JOKE COMPANY.

Product Quality
Shipping
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Hanifa Saberian
Hanifa SaberianSydney, NSW
  • 2 reviews
  • 1 like

Products are cheap and do not last long

published

I bought some non stick pans and food sticks so badly to the pans. one is permanently discoloured because I couldn’t scrape off the fried food.

Product Quality
Incentivised Review No
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Kazza
KazzaSouth East Queensland, QLD
  • 8 reviews
  • 8 likes

Parcel delivery unable to be left in a safe place

published

Harris Scarfe shipping override any request to Australia Post to leave parcels in a safe place which is extremely inconvenient. Under current COVID-19 restrictions, Australia Post no longer require any signatures for parcel delivery, so why do they not allow a parcel to be left unattended in a safe place if requested by the recipient?

Shipping
Incentivised Review No
Kazza
KazzaSouth East Queensland, QLD
  • 8 reviews
  • 8 likes

Online Store Inventory and Order Management Systems Extremely Poor

published

As a previously satisfied longtime shopper in person and online at Harris Scarfe stores in Brisbane, my most recent online purchase was very problematic. It would appear that their inventory and order management system is experiencing a lot of issues. Three items from my previously confirmed order were unable to be supplied in a drip feed fashion which was extremely disappointing. When prompted for feedback by them for this order, I highlighted the above issues, but they refused to publish or address my feedback.

Shipping
Incentivised Review No
Frustrated
FrustratedSydney Surrounds, NSW

How long do you have to wait for a refund???

published

It was very easy to order online and recieve the products fairly promptly.
I've been waiting 2 months since I returned my product and still cant get any idea from them as to when I can recieve a refund to my credit card. All I get told is that they have an enormous number of refunds to process and I'll have to wait my turn.
Been promised that someone will ring me back with an update but of course no one ever does.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
billythekid
billythekidSouthwest, VIC
  • 9 reviews
  • 1 like

Didn't send ordered item AT ALL

published

I ordered over $300 of items. There were a bunch of posted and a couple of sets of glasses. It all arrived EXCEPT one set of glasses. When I sent a query I was told they had arrived as tracking showed packages had been delivered. Yes, packages were delivered but they were missing the glasses. Explained this and git ignored. So Ive ended up paying money for something I didn't get

Product Quality
Shipping
Incentivised Review No
Laura
Laura
  • 12 reviews
  • 3 likes

Excellent

published

Very satisfied customer only took a few days from when I bought my airfryer to being delivered, airfryer works perfectly. And delivery was very quick. ,could not be happier with my experience

Product Quality
Shipping
lianne
lianneGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Not Cotton Sheets as advertised.

published

I ordered 2 sheets sets, different Brands. 1 Polo. It said that these were cotton.
Got them delivered and they were Cotton Polyester blend. The other set, which were a different brand, were exactly the same made, same stitching, all from India. No different to the others. Again, suppose to be all Cotton. Doesn't feel any different than the others. Don't buy online as you are not getting what you pay for

Product Quality
Incentivised Review No
Warranty Claim MadeNo
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kerrie
kerrieGreater Melbourne (Metropolitan), VIC

NEVER EVER AGAIN!!

published

Ordered a product from this company and it has been over a month and I have still not received. Customer Support was useless. I understand Aust Post is behind due to Covid, but a little bit of Customer Support would be appreciated. I have ordered from other online stores during this time with no problems. This will be the last time I ever shop with this company, online or instore. No wonder the company has been experience problems.

Product Quality
Shipping
donnyluv
donnyluvBuderim
  • 3 reviews
  • 2 likes

Pleasantly Surprised - Very Happy Customer

published

I must admit, I placed my first two orders with the Harris Scarfe on-line store before reading any on-line reviews. I don't normally do this after being burnt by another retailer a few years back. After reading the reviews here I was a bit worried, however I must say that my orders were packed and shipped within days of them being placed.

The delivery was on time, the items were packed carefully and they both items arrived as described and undamaged.

I would definitely shop with and recommend Harris Scarfe on-line. My experience has been awesome.

Product Quality
Shipping
Jannie
JannieMetropolitan Adelaide, SA

Tefal

published

Purchased tefal in chile & lasted For 11 years. Decided to buy a new set 17 april 2018 from Marion . Sales person said great product but coating already making bubbles. Bad unsafe product .

Product Quality
Customer Service
Nikki Smith
Nikki SmithVictoria
  • 9 reviews
  • 2 likes

Easy and on time

published

Ordered Elysian 1000tc sheets. Arrived on time. Easy to order. I was surprised to see the negative reviews. The sheets arrived as described. Will order from them again online. Didn’t have any of the issues described in other reviews.

Product Quality
Shipping
Mel
Melmordialloc

DO NOT SHOP ONLINE

published

Ordered an airfryer on the 7th or September 20. Received 3 emails (all exactly the same) stating that my order is being processed. Today is the evening of 17th of Sept 20 and the status still says processing. Email to Customer service has had no response after almost a week. Looks like customer service is non existent and my money is stuck. Missed out on buying the same product on sale elsewhere.

Update 21/09: Order still processing.

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Shipping
Incentivised Review No
Warranty Claim MadeNo
Paul Canberra
Paul Canberra
  • 2 reviews
  • 1 like

hopeless....

published

8 days ago i ordered a small camp over/hotplate, 8 days later i have got 3 emails to tell me it is processing, it is for a camping trip for my sons 7th bday and the level of incompetence clearly shows why the company is in financial ruin....

Incentivised Review No
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Chill
ChillSydney Surrounds, NSW

No customers service

published

Give this lot a miss when ordering on line. Customer service? What customer service. I placed an order, and realised it was incorrect and contacted them straight away....multiple times, to stop the order. I was ignored every time and they simply proceeded with the sale. Now I have a huge box sitting in my lounge room and no way to address the issue. Won’t ever deal with them again.

Incentivised Review No
Return Claim MadeNo

Harris Scarfe Customer Service

published

After an appliance had developed a fault I visited the Chermside Westfield store and subsequently contacted the Harris Scarfe Customer Service team. The staff member at the store checkout was very helpful and the Customer Service team member provided a prompt and detailed reply with a completely satisfactory resolution of the problem. Excellent service from both branches of the company.

Customer Service
Incentivised Review No
Zoe
ZoeGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Good service and price

published

My online order was dispatched on the next day and delivered earlier than advised. I am happy with quality and price of the purchased item (cotton pyjama set). Thank you.

Product Quality
Incentivised Review No
tony
tonyGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

Ordered a 6 pack of wine glasses 20 August, no delivery no response

published

I ordered some wine glasses online 20 August, desptached they say 24th August. Its now 4th September, no delivery, tracking hasnt been updated, and despite emails to Harris Scarfe customer service, zero response.

Incentivised Review No
Harris Scarfe
Harris ScarfeMetropolitan Adelaide, SA

Dangerous Environment

published

Tea Tree Plaza store manager, Susan Maddeford is the wife of infamous criminal Wayne Maddeford (Assult, Armed Robbery and taking court worker hostage). Would not allow my teenager to work in a dangerous environment.

Product Quality
Incentivised Review No
Dissapopointed
Dissapopointed
  • 3 reviews
  • 1 like

No longer shop online.

published

Did not receive an item from my order but yet charge for it. And cannot all anyone to discuss it. Not happy. Bad service harris scaffe. I want my product or money back

Product Quality
Shipping
Corinne
CorinneGreater Melbourne (Inner), VIC

Worst online store ever

published

This has been the worst online purchase ever :(
Bought to tops and paid for it and as soon as they took my payment they said that not in stock to go back and continue shopping and went back staight away and reodered 2 different tops and they took my money again, and I email them not even 30 minutes later to say that 2 purchases went through to cancel one as the first one was out of stock. NO ONE REPLIED TO MY EMAIL. Rang them 4 days later to found out that they did receive my email, but just ignore it because my purchase was already been sent. Worst customer service ever will never buy with them again

Product Quality
Shipping
trompfy
trompfyGreater Melbourne (Outer), VIC
  • 224 reviews
  • 66 likes

The best chopping board for your home

published

On Saturday 22nd August 2020 I bought a Stanley Rogers Acacia Cutting Board Medium for $19.97 with postage of $10 for when I move into my own unit in September 2020 so I could use it to chop things while I am cooking for when my family and friends come over. The staff were amazing and the service was fantastic because they delivered it to me with Express Post for free, which was extremely nice of them to do that for me.

Product Quality
Shipping
Alana
AlanaIllawarra, NSW
  • 3 reviews
  • 1 like

Dinner set - mug arrived broken and no response to my email!

published

I had ordered 2 dinner sets and some pans
The order arrived quite promptly, but when i opened it, a mug from one of the dinner sets arrived broken and no response to emails to their customer service.
Should have read the reviews here before ordering!

Product Quality
Shipping
Nalaka
NalakaGreater Melbourne (Outer), VIC

Received a used -Healthy choice 13L digital air fryer

published

Received a used -Healthy choice 13L digital air fryer
Ordered my 13L digital (healthy choice) air fryer and paid for it , received it after a week..... it was a used one they packed and sent it with some oil on the tray and lid... also some bread scrambles on handles.... and i cant get a replacement .. disappointed

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Page 2 of 11

Questions & Answers

Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
Lulu
Luluasked
Harris Scarfe

My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn

No answers
Nola S.
Nola S.asked
Online Store

I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers

No answers
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