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Harris Scarfe

Harris Scarfe (page 2 of 3)

Physical Stores, Online Store
2.1 from 307 reviews · View Statistics
See the Best General Merchandise Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Harris Scarfe

Reviews

  • Product Quality
    2.9 (45)
  • Return Claim MadeYes · No (67)
  • Shipping
    2.4 (25)
  • Customer Service
    2.3 (19)
  • Warranty Claim MadeYes · No (67)
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kerrie
kerrieGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

NEVER EVER AGAIN!!

published

Ordered a product from this company and it has been over a month and I have still not received. Customer Support was useless. I understand Aust Post is behind due to Covid, but a little bit of Customer Support would be appreciated. I have ordered from other online stores during this time with no problems. This will be the last time I ever shop with this company, online or instore. No wonder the company has been experience problems.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
donnyluv
donnyluvBuderim
  • 3 reviews
  • 2 likes

Pleasantly Surprised - Very Happy Customer

published

I must admit, I placed my first two orders with the Harris Scarfe on-line store before reading any on-line reviews. I don't normally do this after being burnt by another retailer a few years back. After reading the reviews here I was a bit worried, however I must say that my orders were packed and shipped within days of them being placed.

The delivery was on time, the items were packed carefully and they both items arrived as described and undamaged.

I would definitely shop with and recommend Harris Scarfe on-line. My experience has been awesome.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Jannie
JannieMetropolitan Adelaide, SA

Tefal

published

Purchased tefal in chile & lasted For 11 years. Decided to buy a new set 17 april 2018 from Marion . Sales person said great product but coating already making bubbles. Bad unsafe product .

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationMarion . Adelaide
Warranty Claim MadeNo
Zoe
ZoeGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Good service and price

published

My online order was dispatched on the next day and delivered earlier than advised. I am happy with quality and price of the purchased item (cotton pyjama set). Thank you.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Rosie
RosieGreater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 5 likes

Only one item from my order arrived

published

I ordered several items ten days ago. Received tracking number for all the items supposedly being delivered together and only one Item arrives. Have emailed them and awaiting a response. Don’t think they are geared up for online deliveries.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Harris Scarfe
Harris ScarfeMetropolitan Adelaide, SA

Dangerous Environment

published

Tea Tree Plaza store manager, Susan Maddeford is the wife of infamous criminal Wayne Maddeford (Assult, Armed Robbery and taking court worker hostage). Would not allow my teenager to work in a dangerous environment.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Dissapopointed
Dissapopointed
  • 3 reviews
  • 1 like

No longer shop online.

published

Did not receive an item from my order but yet charge for it. And cannot all anyone to discuss it. Not happy. Bad service harris scaffe. I want my product or money back

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
trompfy
trompfyGreater Melbourne (Outer), VIC
  • 229 reviews
  • 69 likes

The best chopping board for your home

published

On Saturday 22nd August 2020 I bought a Stanley Rogers Acacia Cutting Board Medium for $19.97 with postage of $10 for when I move into my own unit in September 2020 so I could use it to chop things while I am cooking for when my family and friends come over. The staff were amazing and the service was fantastic because they delivered it to me with Express Post for free, which was extremely nice of them to do that for me.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Nalaka
NalakaGreater Melbourne (Outer), VIC

Received a used -Healthy choice 13L digital air fryer

published

Received a used -Healthy choice 13L digital air fryer
Ordered my 13L digital (healthy choice) air fryer and paid for it , received it after a week..... it was a used one they packed and sent it with some oil on the tray and lid... also some bread scrambles on handles.... and i cant get a replacement .. disappointed

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Derbie
DerbieGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Review your online store

published

Done my order online, all paid for and then got confirmation for my order. Few days later I got email to say there was no stock, 2 products I bought online and they couldn’t supply one. Very disappointing

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Over packaging

published

I am not complaining about the product. Two glass coffee mugs. But the packaging was way(!!!) over the top. Four metres of bubble wrap at least. And on a box large enough to hold a very large microwave. For two mugs. Why???? So much landfill.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Joana
JoanaSydney, NSW
  • 2 reviews
  • 3 likes

Do not ever order online

published

Made an online order over 3 weeks ago, no contact, no updates and no one seems to know what's happening. Terrible service would never recommended to online order with Harris Scarfe

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Niko
NikoGreater Melbourne (Metropolitan), VIC

Bad customer service

published

Went to Harris Scarf Coburg yesterday, served by a middle age black hair lady, unbelievable she is very rude and unfriendly, I felt her does not like to work there, made me feel so bad and unhappy, won’t back again.

Product Quality
3/5
Customer Service
1/5
Return Claim MadeNo
Store LocationCoburg
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Sue Nicholls
Sue NichollsHobart, TAS

Love this site

published

Great specials online and plenty of items to choose from. Generally fast post. Love Harris Scarfe. Have bought plenty of linen online and kitchen items. Easy site to shop from with good photos and easy ordering.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Casey
CaseyWimmera, VIC
  • 5 reviews

Quick postage and easy to purchase

published

Fantastic prices available on site, and free postage with the minimum postage was perfect as I needed a few items for my kitchen. I've since used all products purchased and all are perfect just as advertised

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Peeved

published

Bought 4 pairs of jeans online for my husband. They were in stock. Later had confirmation email. Next day email saying order being processed. Two days after order they say order will not be filled, items not in stock and I would get a refund in 5-10 business days. Fair enough I thought, can’t be helped. Only that it is now 2 weeks later and still no refund and on their website they say jeans are in stock. Two emails to them have yet to be answered by them. Very poor service. Never again.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Matt Baxter
Matt BaxterGoulburn Valley, VIC
  • 5 reviews

Great quality

published

Everything I’ve brought from Harris Scarfe has been great quality! I have recently just brought a healthy choice dehydrator and also a wool quilt, both have been fantastic, the staff are always helpful and friendly

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationShepparton
Warranty Claim MadeNo
janine
janineSouth East Queensland, QLD

disappointed

published

i was very disappointed to receive an email saying my order was canceled due to it no longer being available. when i went back online the item was still listed but at a higher price. if i was told that it had changed prices i would still have gone ahead with the order but i wasn't given this option. i have now ordered the same product from another supplier. i will never shop with harris scafe again .

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Dianne JV
Dianne JVWide Bay-Burnett, QLD
  • 3 reviews
  • 2 likes

A Puzzling Example of Poor Customer Service

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationHervey Bay
Warranty Claim MadeNo
GB
GB
  • 3 reviews
  • 5 likes

Misleading.

published

Placed an online order for some items showing as in stock. Everyday for 4 days following i received an email saying my order was being processed. On the 4th day i received an email saying 2 of my items had been refunded as they could not be fulfilled. However their website still had one of the items listed as available. Am currently waiting on an explanation from customer service. However i can't say I'm impressed especially as there is only 6 days till Christmas. For a regional buyer that makes it almost impossible to replace those gifts now without traveling 150kms to our nearest shopping centre. At this point I would not recommend Harris Scarfe online.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
ethel
ethel
  • 2 reviews

Poor customer service

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRundle Mall
Warranty Claim MadeNo
Dawn Craig
Dawn CraigCentral Queensland, QLD
  • 13 reviews
  • 7 likes

Great place to shop

published

Am so glad a friend recommended a visit to the Mackay store and was very pleasantly surprised. Have purchased clothing and homewares on many occasions and very happy with all purchases. Prices are very reasonable, comprehensive choice and friendly service at the check out. Quality in every case has been excellent. Couldn't ask for more.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMackay store in Canelands Shopping Centre.
Warranty Claim MadeNo

You won't get what you ordered

published

Last Christmas during a sale I ordered 2 Queen sized mattress protectors & a Queen sized Doona.
The email told me that because the items were coming from different warehouses there would be NO Tracking number supplied.
Only 1 Doona was sent.
After a couple of months of waiting I sent them an email asking where my mattress protectors were, they then sent me 1 Mattress Protector.
To Date I still haven't received the 2nd Mattress Protector even though I paid for it.
Just don't go through it.
They Steal peoples money without delivering the goods.

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Where has happy customer service gone

published

After i had to search the store for assistance, I went to pay for my purchases, had an e-gift card, older lady was not happy, complaining that it wasn't as simple as just scanning it, that she then had to ring to authorize it then send a copy back... why are you in customer service if all you want to do is complain about servicing the customer?

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
sucker nomore
sucker nomoreGreater Melbourne (Outer), VIC
  • 8 reviews
  • 6 likes

Poor service

published

Three people serving at the registers who completely ignored me today in the airport west store, later heard on of them say she was the assistant manager. In today’s poor economy I would have thought they would give better customer service.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationAirport west
Warranty Claim MadeNo
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