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Harris Scarfe
2.1 from 307 reviews · View Statistics
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Reviews

  • Product Quality
    3.0 (40)
  • Return Claim MadeYes · No (60)
  • Shipping
    2.3 (21)
  • Customer Service
    2.4 (16)
  • Warranty Claim MadeYes · No (60)
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Reviewer Photos & Videos

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Dont bother calling or emailing ... Worst "customer service" ever.

published

Unfortunately I really wanted to buy something they stock so I persisted. Most frustrating week of my life. No communication

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Pie P.
Pie P.Greater Melbourne (Outer), VIC

Order cancellation

published

Completely disappointed with Harris Scarfe. Spent time navigating their website to find items I would like to purchase, added almost $170 worth of items to my cart for delivery. All were in stock at the time of checkout. After my order has been confirmed, they ended up cancelling my entire order because "they cannot fulfill" it. Why not update the website instead to say they are not available rather than wasting customers time? If I could give zero stars, I would.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Fraudulent scammers

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

No product quality control and appalling customer support.

published

Made a large purchase of multiple items on the Harris scarfe online site and received 1 item a week later. I then spent the next 5 weeks chasing up my additional items with no response through their online contact customer service dept, except for an automated reply that they would respond within 48hrs. I finally got through to the customer service dept via a phone call and was told in a deadpan voice the products are no longer in stock and you’re receiving a refund! The customer service rep showed no sincerity of empathy and couldn’t have cared less about Harris Scarfe advertising goods online that are out of stock.
Clearly the company has employed either lazy or under qualified staff.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Colin Field
Colin FieldTura Beach
  • 6 reviews
  • 2 likes

No care no responsibility

published

Purchased some towels etc to be delivered to my son in Melbourne. However the goods were incorrectly sent
to my address in NSW which is the billing address not the delivery address.
Rang Harris Scarfe they told me they would not rectify the situation. Essentially bad luck. Lodged a complaint with Harris Scarfe however they failed to even respond. Disgraceful customer service.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Michael H.
Michael H.Greater Melbourne (Metropolitan), VIC
  • 19 reviews
  • 6 likes

3 weeks later and still no delivery

published

Another company hiding behind "covid" for their pathetic logistics capability.

Ordered an air fryer on 17 August. It's now September 8th and I still have nothing.

Steer well clear and buy from a company that will actually deliver your goods!

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Don’t accept orders you can’t honour and respond to your CUSTOMERS

published

Ordered a quilt and quilt cover online. Same as previous reviews, received email notification to advise quilt cover not available (still showing on website as being in stock a week after my query) and refund will be processed.
Very quick to take your money instantly online even if product not available but have to rely on business days for refund.
Emailed request to cancel quilt also as I had ordered as a set. No response.
Called Customer “Service” and like others who have reviewed, waited nearly an hour for my call to be answered.
Have sent numerous emails and have had one very non committal response.
Shame, Harris Scarfe used to be a go to but the service is now appalling.
Will shop elsewhere and happily pay more for a service.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Disaster

published

Where do I Start ? Their online ordering system is abysmal. How can a well known brand fail so miserably and have such an inept system ? They will process the order only to refund 5 minutes later. It clearly shows the items I'm after are in stock. No click and collect available, on hold for 45 minutes to an hour trying to speak to someone, then hanging up in frustration. Hopeless, the people in charge need to re- assess their strategies, I won't bother with this store ever again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Dri GLO sheets WB

published

Sheets were no where near a QB and top sheet had holes in it, after no response they are now rags, twice now this has happened with sheets, will never order from them again

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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julie
julieIllawarra, NSW
  • 3 reviews
  • 3 likes

The worst experience ever

published

I ordered two pillows from their online store. After many phone calls and emails to customer service my pillows never came and in fact were delivered to an Address in Victoria and I am in NSW. Worst customer service, Very dismissive and telling me different story ever time I rang. Now asking for a refund.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
June
JuneGreater Melbourne (Outer), VIC
  • 2 reviews

Zero customer service.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Maria Barnett
Maria Barnett
  • 4 reviews
  • 3 likes

Never use this shop

published

I bought a comforter cost $98 dollar found else where for $35, I also ordereda dinerset at the same time. Has taken 5 weeks to send it. I contacted customer service no answer to my question at all. Pays to shop around, they are expensive and no customer service.

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Jo Bevan
Jo BevanMetropolitan Adelaide, SA
  • 42 reviews
  • 16 likes

All Smile’s - Excellent Customer Service

published
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Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationKilkenny South Australia & Devonport Tasmania.
Warranty Claim MadeNo

Totally appalling experience at harris scarfe frankston on 07/07/2021

published

Totally appalling experience, not only for myself but an elderly customer who I witnessed wanted to purchase some Manchester but was not sure if the sheets would fit but was promptly told that there was no exchange or refund on the sheets by the robotic cashier. Harris Scarfe you need to abide by consumer laws and more importantly treat our valued eldery customers with the respect that they deserve..

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationFrankston
Warranty Claim MadeNo
Ken
KenPerth
  • 3 reviews
  • 19 likes

Poor Customer Service, order never received

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
Lulu
Luluasked
Harris Scarfe

My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn

No answers
Nola S.
Nola S.asked
Online Store

I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers

No answers
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