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Harris Scarfe
2.1 from 307 reviews · View Statistics
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Reviews

2.4
18 reviews
  • Product Quality
    2.7 (13)
  • Return Claim MadeYes (17) · No
  • Shipping
    2.3 (3)
  • Customer Service
    3.5 (8)
  • Warranty Claim MadeYes · No (17)
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Reviewer Photos & Videos

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Phil E.
Phil E.
  • 11 reviews
  • 18 likes

Broken and still taking my money... Grrrrrr

published

I ordered 2 sets of crockery, waited longer than I would have expected but that's no big deal, when they arrived, I could hear the clatter of broken items inside, I opened it and yes 2 cups were smashed to smithereens. I contacted HS and they got back to me after I sent them pictures of the broken items also a Massive big chip on one of the dinner plates. I'm still waiting to get rid of this useless set and for them to STOP taking money out. DO NOT BUY FROM HARRIS SCARFE on line.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Cynthia
Cynthia
  • 4 reviews
  • 1 like

Customer service lacking

published

Have shopped with this company for years usually get what I order. Not this time add items to cart place order to be sent a computer generated response of have refunded your money as product no longer available.
Get a statement for one day’s transaction. Any other company sends out a statement end of each month so one can see what has been purchased and returned. When I rang kept on hold for almost an hour (sick of companies using covid for an excuse) if your so busy there are thousands looking for work. To be told oh your bill is even more than what the one day statement says and no information on the returns.

Have cut up my card and won’t be shopping here again.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Lidia
LidiaSydney
  • 12 reviews
  • 12 likes

Do not trust their online customer service

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Margaret
MargaretSydney, NSW
  • 6 reviews
  • 3 likes

Customer Service 10/10

published

I ordered some dinner plates and while they were wrapped in so much plastic and the box marked fragile, they obviously were thrown around by the courier. Harris Scarfe replaced all the plates and got them back to me in record time. They obviously lost money on this sale. I just wish they had stores close to me. great quality and great service.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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CRoberts
CRobertsGreater Melbourne (Outer), VIC

Can’t even get a response

published

I bought 2 dinner sets and upon opening them I found 2 of the mugs with handles broken off. Emailed immediately with a photo of mugs and receipt. No response! Emailed again after 3 days. No response! Sent FB message, can see it’s been read. Still no response! They just don’t care and don’t want to know. Terrible customer service

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

Best customer service at Bennets Green

published

Bought some clothes online which needed to be swapped for a bigger size.Excellent customer care at Bennets Green.Keep up the good work.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationBennett Green Newcastle
Warranty Claim MadeNo

Faulty product

published

Electrocute by faulty electric blanket
Disappointed with product
Disappointed with staff who said she will handle the situation and hasn’t replied since.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Jess
JessMetropolitan Adelaide, SA
  • 13 reviews
  • 16 likes

Avoid

published

I placed an order for a wool quilt and quilt cover.
The quilt cover came with damaged packaging and was clearly used.
The quilt came faulty and the box stitching all coming undone.
Going into the store to replace is not an option for me I live too far. Theres clearly zero quality control.
Extremely disappointed, but should of known better the first time i ordered off them i had the same issues and ended up with a broken useless electrical appliance.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Anjum
AnjumGreater Melbourne (Outer), VIC
  • 2 reviews

Worst Customer Service

published

Faulty item - Chipped lid on a cast iron pot. The item was a gift so no receipt but it was purchased on the Harris Scarfe store card. The gift was from my elderly mother who lives in a different state. Instead of verifying the purchase internally and try to resolve the issue and exchange the item the customer service officer continued to send a generic reply’s and wasted my time. I don’t intend to ever purchase from this store again it honestly not worth the headache.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Frustrated
FrustratedSydney Surrounds, NSW

How long do you have to wait for a refund???

published

It was very easy to order online and recieve the products fairly promptly.
I've been waiting 2 months since I returned my product and still cant get any idea from them as to when I can recieve a refund to my credit card. All I get told is that they have an enormous number of refunds to process and I'll have to wait my turn.
Been promised that someone will ring me back with an update but of course no one ever does.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Corinne
CorinneGreater Melbourne (Inner), VIC

Worst online store ever

published

This has been the worst online purchase ever :(
Bought to tops and paid for it and as soon as they took my payment they said that not in stock to go back and continue shopping and went back staight away and reodered 2 different tops and they took my money again, and I email them not even 30 minutes later to say that 2 purchases went through to cancel one as the first one was out of stock. NO ONE REPLIED TO MY EMAIL. Rang them 4 days later to found out that they did receive my email, but just ignore it because my purchase was already been sent. Worst customer service ever will never buy with them again

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Randika
RandikaGreater Melbourne (Metropolitan), VIC

Terrible

published

I bought a quilt cover but accidentally bought a bedsheet. Did not even open it, They Refused to refund my $40. I will never ever go there or recommend to anyone.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationSouthland Victoria
Warranty Claim MadeNo
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Tess
TessHobart, TAS
  • 2 reviews

Product exchange

published

I felt a little awkward because I needed to exchange a set of saucepans that were unsuitable. Brad ensured the process was quick and easy, and provided an alternative product at a good price.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationMoonah, Hobart
Warranty Claim MadeNo
Alexii
AlexiiSouth-Eastern Region, NSW
  • 20 reviews
  • 10 likes

A good store.

published

We had bought a Stanley Rogers Noah 56 piece cutlery set some months ago. having only 2 of us living here we hadn't used every piece until recently when I used a previously unused fork to find it quite rough along one edge. The remainder of the pieces were quite OK.We took it back to the local HS store to show them and ask if they could replace that piece. As they couldn't do so, the retail assistant asked us to bring in the hole set and either exchange it for some other set or take a refund. On doing that we found only 2 types of sets there, neither of which we wanted so we took the refund. There were no problems at all. Great service, Harris Scarf.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationGoulburn
Warranty Claim MadeNo

Fantastic customer service

published

My pie maker died after 6months. Kotara shop closed down so I went greenhills at maitland. Very pleasant experience exchanged and got $35 too as the product was on sale.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationGreenhills at Maitland
Warranty Claim MadeNo

Questions & Answers

Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
Lulu
Luluasked
Harris Scarfe

My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn

No answers
Nola S.
Nola S.asked
Online Store

I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers

No answers
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