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Harris Scarfe
2.2 from 298 reviews · View Statistics
See the Best General Merchandise Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Harris Scarfe

Reviews

  • Product Quality
    3.0 (39)
  • Return Claim MadeYes · No (55)
  • Shipping
    2.6 (20)
  • Customer Service
    2.4 (16)
  • Warranty Claim MadeYes · No (55)
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Michael H.
Michael H.Greater Melbourne (Metropolitan), VIC
  • 19 reviews
  • 6 likes

3 weeks later and still no delivery

published

Another company hiding behind "covid" for their pathetic logistics capability.

Ordered an air fryer on 17 August. It's now September 8th and I still have nothing.

Steer well clear and buy from a company that will actually deliver your goods!

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Don’t accept orders you can’t honour and respond to your CUSTOMERS

published

Ordered a quilt and quilt cover online. Same as previous reviews, received email notification to advise quilt cover not available (still showing on website as being in stock a week after my query) and refund will be processed.
Very quick to take your money instantly online even if product not available but have to rely on business days for refund.
Emailed request to cancel quilt also as I had ordered as a set. No response.
Called Customer “Service” and like others who have reviewed, waited nearly an hour for my call to be answered.
Have sent numerous emails and have had one very non committal response.
Shame, Harris Scarfe used to be a go to but the service is now appalling.
Will shop elsewhere and happily pay more for a service.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Disaster

published

Where do I Start ? Their online ordering system is abysmal. How can a well known brand fail so miserably and have such an inept system ? They will process the order only to refund 5 minutes later. It clearly shows the items I'm after are in stock. No click and collect available, on hold for 45 minutes to an hour trying to speak to someone, then hanging up in frustration. Hopeless, the people in charge need to re- assess their strategies, I won't bother with this store ever again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Dri GLO sheets WB

published

Sheets were no where near a QB and top sheet had holes in it, after no response they are now rags, twice now this has happened with sheets, will never order from them again

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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julie
julieIllawarra, NSW
  • 3 reviews
  • 3 likes

The worst experience ever

published

I ordered two pillows from their online store. After many phone calls and emails to customer service my pillows never came and in fact were delivered to an Address in Victoria and I am in NSW. Worst customer service, Very dismissive and telling me different story ever time I rang. Now asking for a refund.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
June
JuneGreater Melbourne (Outer), VIC
  • 2 reviews

Zero customer service.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Maria Barnett
Maria Barnett
  • 4 reviews
  • 3 likes

Never use this shop

published

I bought a comforter cost $98 dollar found else where for $35, I also ordereda dinerset at the same time. Has taken 5 weeks to send it. I contacted customer service no answer to my question at all. Pays to shop around, they are expensive and no customer service.

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Jo Bevan
Jo BevanMetropolitan Adelaide, SA
  • 42 reviews
  • 15 likes

All Smile’s - Excellent Customer Service

published
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Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationKilkenny South Australia & Devonport Tasmania.
Warranty Claim MadeNo

Totally appalling experience at harris scarfe frankston on 07/07/2021

published

Totally appalling experience, not only for myself but an elderly customer who I witnessed wanted to purchase some Manchester but was not sure if the sheets would fit but was promptly told that there was no exchange or refund on the sheets by the robotic cashier. Harris Scarfe you need to abide by consumer laws and more importantly treat our valued eldery customers with the respect that they deserve..

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationFrankston
Warranty Claim MadeNo
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Ken
KenPerth
  • 3 reviews
  • 19 likes

Poor Customer Service, order never received

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Flora L.
Flora L.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Most terrible online shopping experience

published

Terrible online shopping experience… order was placed on 2 June 2021 and found out no street number was filled in delivery address by Harris Scarfe. We had approached customer service team 3 times, It’s now 19 June and we still have not received a reply and resolution.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
The Smiths
The Smiths
  • 9 reviews
  • 14 likes

The WORST customer service ever!!!

published

Buyers please be aware if you do not receive an item or items in your online order that customer service promise to look into your enquiry and do absolutely NOTHING. I placed an order on "28th April" and did not receive everything. I kept sending emails to customer service but nothing was done about it. My last resort was to place a post on their FB page... *result we cannot supply the items and will now do a refund.
How about letting the customer know earlier... if I did not chase you up I would have got nothing. I think they just hope you will go away!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Judith N.
Judith N.Greater Melbourne (Inner), VIC
  • 2 reviews

Incorrect Order

published

I placed an order online and received a wrong size of the item I had ordered. I called the airport west store to check if I could get it in my size and I was placed on hold for 15 minutes and no one came to the phone. If I wanted to purchase in store I would have gone instore that is the reason for my online purchase so I did not have to go instore.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sylvia81
Sylvia81Greater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

Poor quality, not as described

published

I purchased Access 1000 TC ( thread count) cotton rich sheet set. The texture is rough, even after washing, the weave is uneven, not as good as cheaper 250 TC. I compared product to other 1000TC sheets I own. Label says cotton rich but it is an unpleasant blend. I feel ripped off, a very poor quality product with deceptive labeling. Don't buy.

Incentivised Review No
Return Claim MadeNo
Store LocationCarnegie
Warranty Claim MadeNo
Hanifa Saberian
Hanifa SaberianSydney, NSW
  • 2 reviews
  • 1 like

Products are cheap and do not last long

published

I bought some non stick pans and food sticks so badly to the pans. one is permanently discoloured because I couldn’t scrape off the fried food.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
Lulu
Luluasked
Harris Scarfe

My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn

No answers
Nola S.
Nola S.asked
Online Store

I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers

No answers
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