Reviewer Photos & Videos
Love this site
Great specials online and plenty of items to choose from. Generally fast post. Love Harris Scarfe. Have bought plenty of linen online and kitchen items. Easy site to shop from with good photos and easy ordering.
Poor quality’ product
Purchased a Healthy Choice Dehydrator from Harris Scarfe. The product is useless. . I phoned Harris Scarfe for a refund I was told there was not much they can do. I explained I have a compromised immune system and cannot go out during the Coronavirus shutdown but the person on the end of the phone could cate less. I think it’s disgusting for Harris Scarfe to be selling poor quality product and theN make customers jump through hoops.
- Online Store
Quick postage and easy to purchase
Fantastic prices available on site, and free postage with the minimum postage was perfect as I needed a few items for my kitchen. I've since used all products purchased and all are perfect just as advertised
Bought 4 pairs of jeans online for my husband. They were in stock. Later had confirmation email. Next day email saying order being processed. Two days after order they say order will not be filled, items not in stock and I would get a refund in 5-10 business days. Fair enough I thought, can’t be helped. Only that it is now 2 weeks later and still no refund and on their website they say jeans are in stock. Two emails to them have yet to be answered by them. Very poor service. Never again.
Missing component & poor service
Bought an electrical food chopper at harris scarfe store and when I opened it back home it was missing a the lid. I called up the store and was told because I hadn't bought a display item everything should be in the box. Well the lid wasn't.... The service over the phone was very poor and essentially, they did not believe me when I told them it was missing the lid.
Everything I’ve brought from Harris Scarfe has been great quality! I have recently just brought a healthy choice dehydrator and also a wool quilt, both have been fantastic, the staff are always helpful and friendly
i was very disappointed to receive an email saying my order was canceled due to it no longer being available. when i went back online the item was still listed but at a higher price. if i was told that it had changed prices i would still have gone ahead with the order but i wasn't given this option. i have now ordered the same product from another supplier. i will never shop with harris scafe again .
A Puzzling Example of Poor Customer Service
Although I don't usually lay-by this morning I decided to take advantage of this facility as I have done in the past to buy some shoes at Harris Scarf and after an hour of trying on various styles took two pairs to the checkout only to be advised that the store does not lay-by on reduced items!! According to the dictionary the definition of sale is "a period during which a shop or dealer sells goods at reduced prices" and the definition of reduced is "make smaller or less in amount" so am I just stupid or is there a difference? If something is ...reduced obviously at least to me it is on sale. In any event I didn't get the shoes and am not only disappointed but decidedly angry because there was no signage anywhere in the store indicating the difference between "reduced" and "sale" which is misleading to say the very least.
Placed an online order for some items showing as in stock. Everyday for 4 days following i received an email saying my order was being processed. On the 4th day i received an email saying 2 of my items had been refunded as they could not be fulfilled. However their website still had one of the items listed as available. Am currently waiting on an explanation from customer service. However i can't say I'm impressed especially as there is only 6 days till Christmas. For a regional buyer that makes it almost impossible to replace those gifts now without traveling 150kms to our nearest shopping centre. At this point I would not recommend Harris Scarfe online.
I felt a little awkward because I needed to exchange a set of saucepans that were unsuitable. Brad ensured the process was quick and easy, and provided an alternative product at a good price.
Great place to shop
Am so glad a friend recommended a visit to the Mackay store and was very pleasantly surprised. Have purchased clothing and homewares on many occasions and very happy with all purchases. Prices are very reasonable, comprehensive choice and friendly service at the check out. Quality in every case has been excellent. Couldn't ask for more.
You won't get what you ordered
Last Christmas during a sale I ordered 2 Queen sized mattress protectors & a Queen sized Doona.
The email told me that because the items were coming from different warehouses there would be NO Tracking number supplied.
Only 1 Doona was sent.
After a couple of months of waiting I sent them an email asking where my mattress protectors were, they then sent me 1 Mattress Protector.
To Date I still haven't received the 2nd Mattress Protector even though I paid for it.
Just don't go through it.
They Steal peoples money without delivering the goods.
Three people serving at the registers who completely ignored me today in the airport west store, later heard on of them say she was the assistant manager. In today’s poor economy I would have thought they would give better customer service.
I've been to harris scarf adelaide a few times and every time I question myself "why did I go back there?".
When I have gone to buy a few things I've been treated like I couldn't afford them and when found I worked in hospitality then was lectured by one of your staff about how I should be doing something better and meaningful with my life.
Upright vac cleaner
Got my new upright vac cleaner in mail yesterday brand name MXT. Dont buy it. It doesnt suck up dirt, dust properly. I have wasted my money. I have bought a few things from this company and have been happy. Very disappointed
Questions & Answers
I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?
My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn
I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers
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