Reviewer Photos & Videos
POOR PRODUCTS - POOR SERVICE
I bought a Nic Morris imitation leather jacket 2 years ago. I'd worn it less than a dozen times when I noticed the coating on the neck peeling and disintegrating. I did not wear it again and decided to report this to Harris Scarfe which I did after some delay due to Covid 19 restrictions. I had to contact them twice about my report because they didn't bother contacting me. I was told the jacket was out of warranty and they don't stock that item anymore. Put simply, bad luck mate!
I was going to buy some jeans there, but after reading how poor ...
Trash weak product
Only had it for a few months and the handle broke off smh what a waste, it began to be wobbly and I thought it was suspicious then whilst washing it BOOM broke right off.
Review your online store
Done my order online, all paid for and then got confirmation for my order. Few days later I got email to say there was no stock, 2 products I bought online and they couldn’t supply one. Very disappointing
- Physical Stores
Pay almost 17% more to purchase in store
I needed some new Smith & Noble Pillow Protectors so looked them up online Thursday prior to going to the bank, & they were $9.99. When I went to the Sunbury store I also purchased a King Doona Cover but themost total price wasn't what I was expecting, so I queried it. I was told the Pillow Protectors were $11.99 so I pointed out they were showing as $9.99 online but was told instore the price was $11.99... Luckily the Doona Cover instore price was the advertised price of $114.99. I've never heard of 'selected advertised specials' only bein...g instore or online in the same Sale; but know I didn't misunderstand as I asked the guy twice & actually said I thought it was very strange. While it's only $2, I'm sure if I was $2 short they wouldn't wave the difference. So I think in these hard economic times it's quite poor form of Harris Scarfe to ""Sneak" extra $$ here and there & I actually wonder how often its happened when I've purchased multiple items and haven't noticed.
Purchase 3 boxes of glasses online, not cheap but they were very nice. One of the glasses was broken on arrival so I took a photo straight away and sent an email asking for a replacement. I still have not had a reply or replacement.
Do not ever order online
Made an online order over 3 weeks ago, no contact, no updates and no one seems to know what's happening. Terrible service would never recommended to online order with Harris Scarfe
Horrible experience, avoid buying from them
I have been waiting over a week and my order hasn't even dispatched. The Facebook team couldn't give me a dispatch date so they said to call. I called and they also couldn't give me a dispatch date. Yet they are still taking orders online and advertising sales to attract new business. This is unacceptable - either close the online store until you catch up or hire more workers.
Bad customer service
Went to Harris Scarf Coburg yesterday, served by a middle age black hair lady, unbelievable she is very rude and unfriendly, I felt her does not like to work there, made me feel so bad and unhappy, won’t back again.
The reviewer stated that an incentive was offered for this review
Bought 4 pairs of jeans online for my husband. They were in stock. Later had confirmation email. Next day email saying order being processed. Two days after order they say order will not be filled, items not in stock and I would get a refund in 5-10 business days. Fair enough I thought, can’t be helped. Only that it is now 2 weeks later and still no refund and on their website they say jeans are in stock. Two emails to them have yet to be answered by them. Very poor service. Never again.
i was very disappointed to receive an email saying my order was canceled due to it no longer being available. when i went back online the item was still listed but at a higher price. if i was told that it had changed prices i would still have gone ahead with the order but i wasn't given this option. i have now ordered the same product from another supplier. i will never shop with harris scafe again .
A Puzzling Example of Poor Customer Service
Although I don't usually lay-by this morning I decided to take advantage of this facility as I have done in the past to buy some shoes at Harris Scarf and after an hour of trying on various styles took two pairs to the checkout only to be advised that the store does not lay-by on reduced items!! According to the dictionary the definition of sale is "a period during which a shop or dealer sells goods at reduced prices" and the definition of reduced is "make smaller or less in amount" so am I just stupid or is there a difference? If something is ...reduced obviously at least to me it is on sale. In any event I didn't get the shoes and am not only disappointed but decidedly angry because there was no signage anywhere in the store indicating the difference between "reduced" and "sale" which is misleading to say the very least.
Placed an online order for some items showing as in stock. Everyday for 4 days following i received an email saying my order was being processed. On the 4th day i received an email saying 2 of my items had been refunded as they could not be fulfilled. However their website still had one of the items listed as available. Am currently waiting on an explanation from customer service. However i can't say I'm impressed especially as there is only 6 days till Christmas. For a regional buyer that makes it almost impossible to replace those gifts now without traveling 150kms to our nearest shopping centre. At this point I would not recommend Harris Scarfe online.
You won't get what you ordered
Last Christmas during a sale I ordered 2 Queen sized mattress protectors & a Queen sized Doona.
The email told me that because the items were coming from different warehouses there would be NO Tracking number supplied.
Only 1 Doona was sent.
After a couple of months of waiting I sent them an email asking where my mattress protectors were, they then sent me 1 Mattress Protector.
To Date I still haven't received the 2nd Mattress Protector even though I paid for it.
Just don't go through it.
They Steal peoples money without delivering the goods.
Three people serving at the registers who completely ignored me today in the airport west store, later heard on of them say she was the assistant manager. In today’s poor economy I would have thought they would give better customer service.
I've been to harris scarf adelaide a few times and every time I question myself "why did I go back there?".
When I have gone to buy a few things I've been treated like I couldn't afford them and when found I worked in hospitality then was lectured by one of your staff about how I should be doing something better and meaningful with my life.
Questions & Answers
I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?
My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn
I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers
Get an answer from our members and Harris Scarfe representatives
Other General Merchandise Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.