Reviewer Photos & Videos
Worst online store ever
This has been the worst online purchase ever :(
Bought to tops and paid for it and as soon as they took my payment they said that not in stock to go back and continue shopping and went back staight away and reodered 2 different tops and they took my money again, and I email them not even 30 minutes later to say that 2 purchases went through to cancel one as the first one was out of stock. NO ONE REPLIED TO MY EMAIL. Rang them 4 days later to found out that they did receive my email, but just ignore it because my purchase was already been sent. Worst customer service ever will never buy with them again
Received a used -Healthy choice 13L digital air fryer
Received a used -Healthy choice 13L digital air fryer
Ordered my 13L digital (healthy choice) air fryer and paid for it , received it after a week..... it was a used one they packed and sent it with some oil on the tray and lid... also some bread scrambles on handles.... and i cant get a replacement .. disappointed
POOR PRODUCTS - POOR SERVICE
I bought a Nic Morris imitation leather jacket 2 years ago. I'd worn it less than a dozen times when I noticed the coating on the neck peeling and disintegrating. I did not wear it again and decided to report this to Harris Scarfe which I did after some delay due to Covid 19 restrictions. I had to contact them twice about my report because they didn't bother contacting me. I was told the jacket was out of warranty and they don't stock that item anymore. Put simply, bad luck mate!
I was going to buy some jeans there, but after reading how poor ...
Trash weak product
Only had it for a few months and the handle broke off smh what a waste, it began to be wobbly and I thought it was suspicious then whilst washing it BOOM broke right off.
Review your online store
Done my order online, all paid for and then got confirmation for my order. Few days later I got email to say there was no stock, 2 products I bought online and they couldn’t supply one. Very disappointing
I bought a quilt cover but accidentally bought a bedsheet. Did not even open it, They Refused to refund my $40. I will never ever go there or recommend to anyone.
- Physical Stores
Pay almost 17% more to purchase in store
I needed some new Smith & Noble Pillow Protectors so looked them up online Thursday prior to going to the bank, & they were $9.99. When I went to the Sunbury store I also purchased a King Doona Cover but themost total price wasn't what I was expecting, so I queried it. I was told the Pillow Protectors were $11.99 so I pointed out they were showing as $9.99 online but was told instore the price was $11.99... Luckily the Doona Cover instore price was the advertised price of $114.99. I've never heard of 'selected advertised specials' only bein...g instore or online in the same Sale; but know I didn't misunderstand as I asked the guy twice & actually said I thought it was very strange. While it's only $2, I'm sure if I was $2 short they wouldn't wave the difference. So I think in these hard economic times it's quite poor form of Harris Scarfe to ""Sneak" extra $$ here and there & I actually wonder how often its happened when I've purchased multiple items and haven't noticed.
I visited the tarneit store today, I would consider myself a regular shopper with a positive shopping experience. Today I was in store to return a pair of faulty shoes for replacement. I was greeted by a helpful young lady, I explained the fault and she was more than obliging, when her co-worker “Conner rudely interrupted” , and stated the he too had the same shoe and hadn’t experience the problem that I I had with my husband shoes (third time it had happened), I kindly explained to him that I was looking to replace the shoes as it had happened...a number of times prior (frankly $129 a pair they should hold together longer than a month) he rudely replied by stating that I was out of line. ( I too work in retail, explained that he was out of line by suggesting that I was trying to replace the shoes without due cause) his manager, I only wish I had caught her name, intervened and said that I should not speak to her employees the way I did. I would consider her behavior ( only because I lead my own team in the industry) nothing short of unprofessional, rude and disrespectful. I will never return to this store or any other Harris scarf store because the experience I endured today.
Purchase 3 boxes of glasses online, not cheap but they were very nice. One of the glasses was broken on arrival so I took a photo straight away and sent an email asking for a replacement. I still have not had a reply or replacement.
Don't buy online
This should be stopped and investigated legally. They take the money from customer and don't send the product or keep it for weeks and then process it which means extra money in the bank for weeks and weeks! it is 2020 time to catchup with online experience
Do not ever order online
Made an online order over 3 weeks ago, no contact, no updates and no one seems to know what's happening. Terrible service would never recommended to online order with Harris Scarfe
Horrible experience, avoid buying from them
I have been waiting over a week and my order hasn't even dispatched. The Facebook team couldn't give me a dispatch date so they said to call. I called and they also couldn't give me a dispatch date. Yet they are still taking orders online and advertising sales to attract new business. This is unacceptable - either close the online store until you catch up or hire more workers.
Bad customer service
Went to Harris Scarf Coburg yesterday, served by a middle age black hair lady, unbelievable she is very rude and unfriendly, I felt her does not like to work there, made me feel so bad and unhappy, won’t back again.
The reviewer stated that an incentive was offered for this review
Poor quality’ product
Purchased a Healthy Choice Dehydrator from Harris Scarfe. The product is useless. . I phoned Harris Scarfe for a refund I was told there was not much they can do. I explained I have a compromised immune system and cannot go out during the Coronavirus shutdown but the person on the end of the phone could cate less. I think it’s disgusting for Harris Scarfe to be selling poor quality product and theN make customers jump through hoops.
Bought 4 pairs of jeans online for my husband. They were in stock. Later had confirmation email. Next day email saying order being processed. Two days after order they say order will not be filled, items not in stock and I would get a refund in 5-10 business days. Fair enough I thought, can’t be helped. Only that it is now 2 weeks later and still no refund and on their website they say jeans are in stock. Two emails to them have yet to be answered by them. Very poor service. Never again.
Missing component & poor service
Bought an electrical food chopper at harris scarfe store and when I opened it back home it was missing a the lid. I called up the store and was told because I hadn't bought a display item everything should be in the box. Well the lid wasn't.... The service over the phone was very poor and essentially, they did not believe me when I told them it was missing the lid.
i was very disappointed to receive an email saying my order was canceled due to it no longer being available. when i went back online the item was still listed but at a higher price. if i was told that it had changed prices i would still have gone ahead with the order but i wasn't given this option. i have now ordered the same product from another supplier. i will never shop with harris scafe again .
A Puzzling Example of Poor Customer Service
Although I don't usually lay-by this morning I decided to take advantage of this facility as I have done in the past to buy some shoes at Harris Scarf and after an hour of trying on various styles took two pairs to the checkout only to be advised that the store does not lay-by on reduced items!! According to the dictionary the definition of sale is "a period during which a shop or dealer sells goods at reduced prices" and the definition of reduced is "make smaller or less in amount" so am I just stupid or is there a difference? If something is ...reduced obviously at least to me it is on sale. In any event I didn't get the shoes and am not only disappointed but decidedly angry because there was no signage anywhere in the store indicating the difference between "reduced" and "sale" which is misleading to say the very least.
Placed an online order for some items showing as in stock. Everyday for 4 days following i received an email saying my order was being processed. On the 4th day i received an email saying 2 of my items had been refunded as they could not be fulfilled. However their website still had one of the items listed as available. Am currently waiting on an explanation from customer service. However i can't say I'm impressed especially as there is only 6 days till Christmas. For a regional buyer that makes it almost impossible to replace those gifts now without traveling 150kms to our nearest shopping centre. At this point I would not recommend Harris Scarfe online.
You won't get what you ordered
Last Christmas during a sale I ordered 2 Queen sized mattress protectors & a Queen sized Doona.
The email told me that because the items were coming from different warehouses there would be NO Tracking number supplied.
Only 1 Doona was sent.
After a couple of months of waiting I sent them an email asking where my mattress protectors were, they then sent me 1 Mattress Protector.
To Date I still haven't received the 2nd Mattress Protector even though I paid for it.
Just don't go through it.
They Steal peoples money without delivering the goods.
Questions & Answers
I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?
My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn
I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers
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