Took 11 days to dispatch an in stock item from their warehouse. Paid $10 for the delivery to Melbourne CBD. Competitors offer free delivery and/ or pick up, and the item arrives within 48 hours. I would not recommend or use them again.

I ordered 2 sheets sets, different Brands. 1 Polo. It said that these were cotton.
Got them delivered and they were Cotton Polyester blend. The other set, which were a different brand, were exactly the same made, same stitching, all from India. No different to the others. Again, suppose to be all Cotton. Doesn't feel any different than the others. Don't buy online as you are not getting what you pay for

I had ordered 2 dinner sets and some pans
The order arrived quite promptly, but when i opened it, a mug from one of the dinner sets arrived broken and no response to emails to their customer service.
Should have read the reviews here before ordering!

I am not complaining about the product. Two glass coffee mugs. But the packaging was way(!!!) over the top. Four metres of bubble wrap at least. And on a box large enough to hold a very large microwave. For two mugs. Why???? So much landfill.

Husband and I visited the Rundle Mall Adelaide around 8pm-9pm on 6 Dec 2019. Prior to that, we have been in and out several luggage stores to look for affordable quality luggage. I went back to the Harris Scarfe store to look and decided to buy the antler juno 11 4.4 kg luggage with the request for price match. Staff informed us that they can do so with the same color and looked at the Myer website which offered the luggage at $30 less. Another elederly lady was assisting a younger staff as to our inquiries. We asked for a black one if any was ...

After i had to search the store for assistance, I went to pay for my purchases, had an e-gift card, older lady was not happy, complaining that it wasn't as simple as just scanning it, that she then had to ring to authorize it then send a copy back... why are you in customer service if all you want to do is complain about servicing the customer?

I have always been a fan of Harris Scarfe sales, I had recently bought a Killarney quilt with two bonus pillows from Mornington, and after seeing the same bonus online stocked up with 3 more. After receiving the 3 quilts without pillows, I was informed there is some small print about the offer not applying online (to which I responded why would it be promoted online if not applicable online). No offer to provide the bonus offer if we come into the store, quite annoyed and they have lost a customer due to the poor communication and management of my issue.

An item was missing from my order, which I'd already signed for, believing that order was complete ...sent 2 emails, contacted customer support by phone and didn't get any answers, went on their facebook site today and wrote a comment about my issue as well as send them a message, within half an hour I had a reply saying that item weas on it's way ...maybe F/B is the quickest way to get some action ?

Purchased Bluestone Pots and Pan kit - which was a bargain stating it was $500 and reduced to $100 at Epping store , Took it home and spent an hour trying to fit the Pan handle to the Pan, then Finally realised when the larger Pan handle fitted straight away, that this was a manufacturing fault becasue the screw would just not go in because the threading was crooked. To make matter worse I noticed this pan had the rubber bit missing and the other pan did not , so this was repacked and put back on shelf so another customer had returned it and H...

Years ago I was looking for Christmas presents. I went to HS in Box Hill and bought a set of Pyrex measuring bowls, 60% off and I paid $60. Then I went to BW in the next block and found for the exact same item it was $50. And not discounted.
Had not gone back to it for years.

Today I went there with family and cut myself on a corner of the plastic strip that was place at the front of of the shelves. Instead of being made properly by cutting and smoothing of at the edges it was just snapped broken with sharp spikes at the corners. I showed th...

On Boxing Day I saw VS Sasson Mens grooming style kit reduced from $79.95 to $55. I asked my nephew to if he liked it and he checked online and said Myers were selling for $45. We took that to the counter and when we said that they price matched. However I found out from VS Sasson website RRP is $59.95. Harris Scarfe increased the price and drop it a bit. I also found out that Harveynorman sells it for $44. Never ever i shall trust their price reductions and sales.

Worst ever packaging , box too big , item that was ordered open and parts of the order all over the place.
don't think l would order from Harris Scarfe again,

Terrible terrible. I new the order could come from different locations but this is crazy. 12 items.
received 5 items. next 5 still coming. then another 1 item still coming. I queried the last item still missing.
funny that, they said the last of the item was not suitable for sale and would refund me. What load of rubbish. just to lazy to to process last item. as it turns out NOT all harris scarf stores are connect to on line order. never again

Prices are faked and nobody would buy anything for those prices ....they sell them whilst telling you they are giving you 50% off their inflated prices.

We went to the the Marion store today to buy a kettle advertised on their website. We could not find it and we made enquiries about the product and then told us that we must have been mistaken. I took out my phone and showed the advertised product and its price. The woman just told us that they did not have the prod for ages and we possibly could get it online and pay freight. We walked out as the lady was not interested to help at all. It will be a very long time until we visit the store again as we hate trap advertisements.

Checkout staff was extremely slow and had no help on the floor when items were not scanning or scanning incorrectly. Shy and unsure what to do. Needed manager assistance or help.
Manager was then rude when item was shown to be packed on the shelf with price tag.
Items are packed incorrectly and hard to determine price.

I boutght a Doona online and received it with a huge box of stirofoam balls, would be great if they worked on their environmental impact as the balls are not needed for a soft Doona what a joke.

1. The vacuum cleaner price tag was for a vacuum cleaner in another section of the store so I had to go traipsing. Another vacuum cleaner wasn’t signed correctly either.
2. The mugs I bought were excluded from the 40% off all chinaware. Tiny writing at the bottom of the sign!
3. They we’re out of paper to wrap the mugs in.

This is their business. Do it properly

Wash linen prior to use. Washed as per instructions. 2 different brands, supposedly good quality.... cannot return stock. DON’T BUY ONLINE!

We purchased a "Jeep" suitcase four months ago. Last month after travelling to Europe, we didn't make it out of the airport building at Tullanarine when we noticed that 2 wheels were about to snap off. Yesterday we went to the Moonah HS store and showed the suitcase to a staff member. He told us that "it is not their product" so we need to take it up with "Jeep"! when we asked for the store manager, the same lack of empathy and total lack of customer service was shown by the manager. Despite being a regular customer, having spent a significant...