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Harris Scarfe
2.2 from 296 reviews · View Statistics
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Reviews

  • Product Quality
    3.3 (7)
  • Return Claim MadeYes · No (9)
  • Shipping
    2.5 (4)
  • Customer Service
    2.0 (5)
  • Warranty Claim MadeYes (1) · No (8)
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Tommy A.
Tommy A.Sydney, NSW
  • 3 reviews
  • 2 likes

I should have checked the reviews before I bought the product online

published

I purchased a cast-iron casserole which was reduced by 40%. I thought I had a really good deal until I saw that there's a chip on the lid. I only saw it when I was washing it after I used it for the first time. I guess it doesn't affect my cooking but it just looked unsightly.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Rosie
RosieGreater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 5 likes

Only one item from my order arrived

published

I ordered several items ten days ago. Received tracking number for all the items supposedly being delivered together and only one Item arrives. Have emailed them and awaiting a response. Don’t think they are geared up for online deliveries.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Over packaging

published

I am not complaining about the product. Two glass coffee mugs. But the packaging was way(!!!) over the top. Four metres of bubble wrap at least. And on a box large enough to hold a very large microwave. For two mugs. Why???? So much landfill.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
ethel
ethel
  • 2 reviews

Poor customer service

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRundle Mall
Warranty Claim MadeNo
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Where has happy customer service gone

published

After i had to search the store for assistance, I went to pay for my purchases, had an e-gift card, older lady was not happy, complaining that it wasn't as simple as just scanning it, that she then had to ring to authorize it then send a copy back... why are you in customer service if all you want to do is complain about servicing the customer?

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Maggs
MaggsMetropolitan Adelaide, SA
  • 14 reviews
  • 7 likes

Shoddy customer service

published

An item was missing from my order, which I'd already signed for, believing that order was complete ...sent 2 emails, contacted customer support by phone and didn't get any answers, went on their facebook site today and wrote a comment about my issue as well as send them a message, within half an hour I had a reply saying that item weas on it's way ...maybe F/B is the quickest way to get some action ?

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
PEK
PEKOak Flats
  • 24 reviews
  • 12 likes

Purchase of a Kettle

published

I researched on the Internet which product I wanted. It was marked down from $79.95 to $29.95. The product was easy to find in the store and also marked at the advertised price. However, the cash register asked for 69.95. The staff member did not believe me and took me to the shelf. She then confirmed that the lower price was correct, but no apology. Good customer service is very rate.

Product Quality
5/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationShellharbour
Warranty Claim MadeNo
John G.
John G.Greater Melbourne (Outer), VIC

Purchased bluestone pots and pan kit

published
Product Quality
2/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationEpping Vic
Warranty Claim MadeYes
Samw
SamwVictoria
  • 13 reviews
  • 31 likes

High price and dangerous

published
Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationBox hill victoria
Warranty Claim MadeNo
General Merchandise Shops

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Questions & Answers

Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
Lulu
Luluasked
Harris Scarfe

My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn

No answers
Nola S.
Nola S.asked
Online Store

I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers

No answers
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