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Harris Scarfe

Harris Scarfe

Online Store, Physical Stores (See All)
2.1 from 328 reviews · View Statistics
See the Best General Merchandise Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.4 (9)
  • Return Claim MadeYes · No (12)
  • Shipping
    2.7 (6)
  • Customer Service
    1.8 (5)
  • Warranty Claim MadeYes · No (12)
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Ladies fashion & store layout

published

Moruya store. Quality of fabrics, choice of styles/fashion and general store layout has really deteriorated over the last twelve months and I can no longer find anything to wear here. Clothing has become dull & old fashioned which is such a pity and it is no longer the bustling store it used to be.

Incentivised Review No
Return Claim MadeNo
Store LocationMoruya - no purchase
Warranty Claim MadeNo
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Lisa
LisaGreater Melbourne (Inner), VIC

Every online order, gets cancelled 24 hrs later - they advertise non stocked goods.

published

I ordered an airfryer oven a month ago online, the order was cancelled by Harris scarf 3 days later and refunded 5 days later. I paid for a different model airfryer oven 3 nights ago, got an email that its not in stock. I paid $399 for an e scooter lunchtime Monday online, they cancelled it this morning as its not in stock. STOP ADVERTISING GOODS THAT YOU HAVE NO INTENTION OF SUPPLYING, massive waste of my time, and I can't spend elsewhere as I've got $800 frozen on my card in pending refunds from H.S. Not happy at all.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Tommy A.
Tommy A.Sydney, NSW
  • 4 reviews
  • 2 likes

I should have checked the reviews before I bought the product online

published

I purchased a cast-iron casserole which was reduced by 40%. I thought I had a really good deal until I saw that there's a chip on the lid. I only saw it when I was washing it after I used it for the first time. I guess it doesn't affect my cooking but it just looked unsightly.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Coco
Coco
  • 2 reviews

delivery as expected, within given time frame

published

Was very nervous about order after reading the reviews here, wrote to customer support. Feedback was given within 24 hours. Complete order was delivered in 8 business days. Would order again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Rosie
RosieGreater Melbourne (Metropolitan), VIC
  • 12 reviews
  • 6 likes

Only one item from my order arrived

published

I ordered several items ten days ago. Received tracking number for all the items supposedly being delivered together and only one Item arrives. Have emailed them and awaiting a response. Don’t think they are geared up for online deliveries.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Over packaging

published

I am not complaining about the product. Two glass coffee mugs. But the packaging was way(!!!) over the top. Four metres of bubble wrap at least. And on a box large enough to hold a very large microwave. For two mugs. Why???? So much landfill.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Thehonestreviewer
Thehonestreviewer
  • 48 reviews
  • 7 likes

Sad they are closing

published

The layout of the store Airport West store was fine , clear big signage as too where some items are would make a big difference. It was neat and tidy too.

There where prices up for some items but not all which was a bit annoying.

We bought stone pots and pans and we were very happy with these easy to clean products literally no more scrubbing. We bought plates Maxwell Williams and some loose items too and pillows were at a good price too. Will be back before they close.

Staff at register needed a boost me up they gave customer service without a smile . Only one floor staff visible and no assistance was given either. But considering they might be affected with the job losses I can surpass that.

Will be back to buy more

Product Quality
4/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationHarris scarfe airport west
Warranty Claim MadeNo
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ethel
ethel
  • 2 reviews

Poor customer service

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRundle Mall
Warranty Claim MadeNo
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Where has happy customer service gone

published

After i had to search the store for assistance, I went to pay for my purchases, had an e-gift card, older lady was not happy, complaining that it wasn't as simple as just scanning it, that she then had to ring to authorize it then send a copy back... why are you in customer service if all you want to do is complain about servicing the customer?

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Maggs
MaggsMetropolitan Adelaide, SA
  • 14 reviews
  • 7 likes

Shoddy customer service

published

An item was missing from my order, which I'd already signed for, believing that order was complete ...sent 2 emails, contacted customer support by phone and didn't get any answers, went on their facebook site today and wrote a comment about my issue as well as send them a message, within half an hour I had a reply saying that item weas on it's way ...maybe F/B is the quickest way to get some action ?

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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PEK
PEKOak Flats
  • 24 reviews
  • 12 likes

Purchase of a Kettle

published

I researched on the Internet which product I wanted. It was marked down from $79.95 to $29.95. The product was easy to find in the store and also marked at the advertised price. However, the cash register asked for 69.95. The staff member did not believe me and took me to the shelf. She then confirmed that the lower price was correct, but no apology. Good customer service is very rate.

Product Quality
5/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationShellharbour
Warranty Claim MadeNo
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Samw
SamwVictoria
  • 13 reviews
  • 37 likes

High price and dangerous

published
Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationBox hill victoria
Warranty Claim MadeNo
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Questions & Answers

Karen H.
Karen H.asked
Online Store

Do u deliver to po boxes

No answers
Amanda
Amandaasked
Physical Stores

I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?

No answers
Lulu
Luluasked
Harris Scarfe

My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn

No answers
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Harris Scarfe

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